PIP telephone assessment | Mental Health Forum Unanswered threads Talk with people who know what it's like! Again, logistic regression was used to understand better the factors that explain claimants preference for each of the three assessment channels over the other channels or having no preference. Clearly the outcome of the claim may affect a participants retrospective views on the experience and the type of assessment they would prefer. The National Archives Or do you need another person, guide dog or specialist aid to help you get there?YesNoSometimes. PIP telephone assessment | Mental Health Forum Unanswered threads Talk with people who know what it's like! The points you score for each kind of activity in a section are added together to reach an overall score. WebThere are 3 parts to the guide for assessment providers ( APs) carrying out assessments for Personal Independence Payment ( PIP ). While the majority of claimants found the information helpful, over one in five (28 per cent for PIP claimants and 21 per cent undergoing WCA) said they would have liked more information about what would be covered. Unweighted base: All claimants (Whether the assessor provided clear explanation, n=1128) (Whether assessor listened and understood claimant n=1134). For the most commonly requested adjustment of having breaks, the assessment provider was able to make the adjustment in 93 per cent of cases. The sample was again stratified by age, gender and assessment outcome drawn randomly within strata to represent the population of claimants receiving telephone assessments during this period. Anna Marcinkiewicz The PIP assessment questions on mental health will be asking about the degree of assistance you need in daily activities. They need to use that actual phrase. Assessments will now either be paper based or telephone. The illness that qualifies for PIP is the illness that is considered to be a long-term condition and this kind of condition should need regular support for needs and some may be limited in mobility. How do I pay for private treatment and therapy? Any reported differences in opinion by assessment outcome should therefore be interpreted with this in mind. As noted previously, some of this latter group may have received a decision on their assessment by the time of the survey interview. When all other relevant variables were controlled for, those awaiting an assessment were equally likely to prefer either telephone or face-to-face assessments. One in five (20 per cent of) claimants reported experiencing other difficulties during the assessment. These models focussed on five key claimant characteristics, namely the assessment outcome, their previous experience of face-to-face assessments, age, gender and health conditions as predictor variables. In total, three quarters of PIP claimants (75 per cent) were satisfied with how the telephone assessment was conducted. Men were more likely to report that they found the information helpful (87 per cent) than women (81 per cent). Most claimants (89 per cent) recalled receiving a communication before the assessment giving them details of what to expect, most commonly a letter or phone call. The second survey was of Universal Credit (UC) or Employment Support Allowance (ESA) claimants who underwent a telephone Work Capability Assessment to assess whether they should be considered able to undergo any work-related activity. Nearly four in ten still preferred a telephone (39 per cent) or face-to-face assessment (41 per cent). The PIP assessment with questions on mental health is not based on the mental health concern you are facing. Figure 54 shows that a claimant placed in the LCWRA group had a 61 per cent predicted probability of preferring a telephone assessment over face-to-face/video or no preference after controlling for all other characteristics. Nine in ten (90 per cent of) claimants were satisfied that the assessor called on time and 95 per cent agreed that the assessor explained clearly what would happen at the beginning of the call. Claimants were asked whether, given a choice and if assumed safe under government advice, they would prefer face-to-face or telephone assessments. Georgia Lucey The PIP medical assessment consists of several parts and will last on average, 60 minutes: Discussion and questions: The Health Professional will ask you questions about how your health affects your everyday life. Those who changed their preference to video call tended to have previously opted for telephone assessments or had no preference. should she ring pip and update them about this they make a decision?england The type of reason given for feeling uncomfortable with video assessments varied somewhat by claimants sub-group. Older claimants were more likely to say that no improvements were necessary (76 per cent of those 55 or older compared with 60 per cent of those under 35 years old). Note: Some claimants provided multiple responses. Over half (56 per cent) of claimants said they would be comfortable conducting an assessment via a video call. Claimants were then asked which option for the assessment they would prefer if they had three choices: video, face-to-face and telephone assessments. This was higher among those awarded PIP (62 per cent) than those who were still awaiting their assessment outcome (55 per cent) or those who had been disallowed PIP (32 per cent). Logistic regression analysis found that PIP assessment claimants awarded PIP were more likely to prefer telephone over a face-to-face assessment even after controlling for other factors likely to influence choice. Requesting a home PIP assessment PIP assessments usually take place at a centre; however, if you cant attend an assessment centre because you are housebound as a result of a mental health condition, you can request a home PIP assessment. Men were also more likely to prefer a telephone assessment, but not to the same extent as women. Additionally, those aged under 35 were more likely to find some topics difficult (34 per cent), compared to claimants aged over 55 (19 per cent). All face to face assessments have been suspended for at least 3 months. UC was introduced in 2013 in an attempt to simplify the welfare system, gradually replacing six previous means-tested benefits and tax credits, including ESA. In every other age group, but particularly for those aged 35-44, male claimants were more likely to prefer telephone assessments. TW9 4DU Those preferring a telephone assessment most commonly cited not needing to travel as a reason for their choice, as well as finding telephone assessments easier or more comfortable or less stressful. How your condition affects you from day-to-day make sure you read the. In brief Almost one in five respondents recorded their assessment call, some others regretted not doing so. This will also indicate the assessment centre that you will be assigned to take your PIP assessment with questions on mental health. Views on the assessor were also highly associated with the claimants stated preference for assessment mode. Of the small number who did not feel able to explain their condition clearly, nearly four in ten (38 per cent) cited issues with the assessor not listening, seeming uninterested, or not understanding them. 64 Posts. Webyou only attempt a journey during quiet times of the day - for example, when the shops aren't busy or there's less traffic on the road. As described above for the two-way preference, logistic regression analysis was conducted to model claimants preference for each of the three assessment channels (compared to preference for the other alternate assessment channels or having no preference). Women were more likely to report those other difficulties than men (23 per cent, compared to 16 per cent). Claimants whose PIP claim had been awarded and those awaiting their claim outcome were more satisfied with the assessment than those whose claim was disallowed (88 per cent and 79 per cent respectively, compared to 51 per cent). If your long-term condition is getting worse, you will need more of this award. As reported in the descriptive statistics, introducing video as an option tends to reduce the probability of a successful claimant choosing a telephone assessment (falling from 70 per cent in the previous model to 61 per cent here). Qwom I dont want to put a dampener on things but unless your depression & anxiety majorly affect your daily living i doubt you will score enough points to meet the standard rate. Furthermore, claimants who did not report mental health conditions were more likely to be satisfied with their assessment (78 per cent), than those with mental health conditions (69 per cent). New claimants were more likely to say they would have liked more information. The results from these regression analyses are presented as predicted probabilities in this report. Nearly half (47 per cent) of PIP claimants and one in three (32 per cent) of those undergoing WCA drew on additional support or information before the assessment beyond DWP or the assessment provider, most commonly a friend or relative. Having a mental health problem can be expensive. In total, 94 per cent of claimants were satisfied with how the telephone assessment was conducted. No two people are affected in the same way but let us look at some of the You are most welcome to join today! poppy123456 Community member Posts: 38,820 Disability Just over one in ten of claimants (11 per cent) made at least one adjustment request before the interview, such as planning breaks, spreading the assessment over a number of calls or receiving information in large text or braille. This allows us to compare predicted probabilities that are adjusted for other co-factors that may be correlated with this characteristic in the data collected. Home PIP, DLA, and AA If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. It is paid to make a contribution to the extra costs that people may face because of their condition or disability to help them lead independent lives. Nonetheless, predicted probabilities suggest that telephone assessments remained the most popular for applicants both with and without a mental health condition. The PIP assessment is an opportunity for you to talk about how your condition affects you - it's not a diagnosis of your condition or a medical examination. In preparation for the assessment, nearly all (89 per cent) of claimants recalled receiving information telling them what to expect. Adding variables relating to a claimants assessment experience, demographics and health conditions in different stages allows us to observe the influence of each variable independent of the other variables- on our outcome of interest, namely their choice of assessment channels. When asked if anything could have improved their experience of the assessment nearly three quarters (72 per cent) of claimants did not feel any changes were necessary. Furthermore, men were more likely to seek additional support (52 per cent) than women (44 per cent). In total, three quarters of PIP claimants (75 per cent) and 94 per cent of those undergoing WCA were satisfied with how the telephone assessment was conducted. You are currently in the en section of the site. The data was weighted to be representative of age, gender, type of assessment and assessment outcome. However, this type of analysis does not let us take into account how this relationship might be influenced by other, covarying factors. A similar proportion of claimants expressed a preference for telephone assessments (45 per cent) as face-to-face assessments (42 per cent). It will take only 2 minutes to fill in. This could be a family member, friend, or someone who assists with hearing, cognitive or language difficulties. This will ensure you are familiar with the journey, so you arrive in plenty of time and reduce the possibility of being stressed before your assessment. Claimants more likely to receive support included those having a benefit reassessment (28 per cent, compared to 17 per cent of those making a new claim), and those placed in the LCWRA group (27 per cent, compared to 9 per cent of those who were referred). Just over three quarters (76 per cent) of claimants agreed that they were able to explain to the assessor how their condition affected their daily life. Unweighted base: Claimant sample records (n=837). PIP telephone assesment today. The health professionals will be reviewing your PIP form once you reach the assessment centre. Seventy per cent felt that no further information was necessary, although one in five (21 per cent) would have liked more information about what was going to be covered in the assessment. a friend of mine has been on pip for 2 years. Tell us how often this happens and how it affects you. Claimants with mental health conditions were more likely to say they would be nervous or anxious (32 per cent) and that they did not want to be on camera (24 per cent). Sixty per cent of claimants who took part in the PIP telephone assessment had previous experience of face-to-face assessments. Unweighted base: all respondents (n=1133). When then asked which of the three channels they would prefer for an assessment, 15 per cent of PIP claimants and 13 per cent of those undergoing WCA changed their preference to a video call. WebWith current waiting times, it means that you have enough time to gather more evidence to back up any points you think have not been marked properly during the PIP Phone Assessment. This publication is available at https://www.gov.uk/government/publications/claimant-experience-of-telephone-based-health-assessments-for-pip-esa-and-uc/claimant-experience-of-telephone-based-health-assessments-for-pip-esa-and-uc. This was the only variable included in the logistic regression models that significantly predicted claimants preference for video assessments. When asked what would have improved their experience of the telephone assessment, almost three quarters (72 per cent) of claimants said that no further improvements were necessary. Three in ten (29 per cent) said that they are used to video calls and they are in general comfortable with this type of communication, while one in five (21 per cent) reported that they would feel comfortable with a video assessment because this allows them to remain at home. PIP assessment questions on mental health, find it difficult to do regular tasks or get around because of a physical or mental illness which you can make a claim whether you get help or support from another person or not, have found these things challenging for 3 months and expect it to remain for another 9 months, typically be living in England, Scotland or Wales when you register, have lived and stayed in England, Scotland or Wales for at least 2 years, unless youre a refugee or an immediate family member of a refugee. Also, although as a group, younger claimants tended to be more comfortable with video calls, the small group that were not comfortable were more likely to say it would make them anxious or nervous (37 per cent of under 35s). Those with mental health conditions were more likely to say they found telephone assessments less stressful (54 per cent, compared with 36 per cent of those without mental health conditions). There are several things to remember during your PIP assessment. The physical examination will make you engage in physical movements to show if you are capable of moving some limbs. Older claimants were more comfortable (82 per cent of those aged 55 or older) than younger claimants (72 per cent of those aged under 35). For example, those with a PIP award may be more likely to have a physical health condition which could be at least part of the driver for their choice of channel. Preparing for your PIP assessment. This analysis was used to explore how individual characteristics impact claimants likelihood of preferring different assessment channels. Nine per cent of claimants also reported having a general discomfort discussing information over the telephone but identified no specific topic. You will need to contact the assessment provider and request a home assessment. However, over half (53 per cent) did not seek any additional support. Nearly all claimants across both surveys (PIP 90 per cent, WCA 89 per cent) recalled receiving a communication before the appointment giving details of the assessment, typically in a letter or phone call. Have you read something you think others need to know? Those with mental health conditions were also more likely to select these reasons (55 per cent, compared to 40 per cent of claimants without mental health conditions). In a reasonable and attainable time: Does it take you a lot more amount of time to do the activity than it would take most people. 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