I came across a Smart UPS 1500 that needed a battery replacement recently. Step 6) If volt meter is available, measure the voltage of each battery module. Any idea what happened? Share it with a Colleague! Outlets and voltage differ internationally and this product may require an adapter or converter for use in your destination. I located the email you sent in to APC email support over the weekend. None. Please any suggestions? Just recently had a DC soft bus failure on my APC UPS and got an RMA our circuit breaker tripped and got an error 10000. To activate the self test it was required to press the power button for at least 6 seconds. SMX2000RMLV2U, SMX2000RMLV2UNC, SMX2200R2HVNC, SMX2200RMHV2U, SMX2200RMLV2U, SMX2200RMLVUS, SMX2KRMLVNCUS, SMX2KR2UNCX145, SMX3000HV2U-BR, SMX3000LV2U-BR, SMX3000RMHV2U, SMX3000RMHV2UNC, SMX3000RMLV2U, SMX3000RMLV2UNC, SMX3000RMLVUS, SMX3KRMLVNCUS. Your daily dose of tech news, in brief. Then we started getting the email alerts. The replacement battery is not properly connected. endobj REPAIR YOUR APC SMART ONLINE UPS SYSTEMS HERE - Don't throw away your UPS, Repair it! Guaranteed UPS compatibility, meets or exceeds UPS manufacturer specifications, All new components (batteries, connectors, metal tray, cables) - No Refurbished Parts, Includes: All required connectors, Battery recycling guide, Installation guide, Metallic battery tray or enclosure, Reusable packaging, Fully assembled for easy (hot swappable) installation - No Assembly Required, Tested, charged and ready for installation out of the box, Installation and Recycling guide included with product, Re-usable packaging with clear instructions on how to properly dispose of spent batteries. Turn on the UPS again and connect a computer with Windows 95/98/ME, Windows NT 4.0 or Win 2000, which runs on Hyperterminal using one of the cables mentioned under the requirements. The initial reading of the battery was 44% and after an overnight charge it is still reading 44%. All of four top covers do not align with APC. In both of these user's cases, have they made sure they are at the latest firmware Revision on the SMX 3000 UPS before connecting all these external batteries ? After the replacement battery was installed, I ran a self-test like I normally do to clear alarms on the unit. This alert is generated when user password has been changed for Network Management Card. Why are non-Western countries siding with China in the UN? 1 0 obj None. Uniflair Ceiling Mounted Split Room Cooling, NetShelter Shelving & Mounting Accessories, NetShelter Wall (Mounted) Transfer Switches, EcoStruxure Service Plan for Three-Phase UPS, Extended Warranties - Critical Power & Cooling, Advanced Network Management Card Security, The UPS will not turn on or there is no output. Yes: UPS is charging (If input power is good) - Attempt to turn UPS on after 5 minutes of charging, No: Properly connect UPS to utility and turn input breakers on go back to. Step 2) What is the ambient storage temperature? "No Assembly Required". Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration. Products with electrical plugs are designed for use in the US. Step 3) Are UPS internal batteries connected & seated properly? You have entered an invalid email address. To customize and bent down the mantel cover to make it work. What is the load currently on the APC? TCO Certified identifies IT products that are independently assessed for lower environmental and social impact, safer chemicals, and circular design. Since each UPS has different constant variables, you will have to call APC support and ask them what to set it to. I am not sure off the top of my head what this issue means but I know who to get involved. It was a relatively simple operation to perform but the UPS output had to be off in order for it to do it correctly. Then we started getting the email alerts. There was a problem completing your request. By clicking 'Accept', you agree that this . Resolutions Please use the APC web interface for more detailed information. Easily find the nearest APC Reseller or Distributor in your location. INFORMATIONAL: A battery bus soft start fault exists cleared. C. Soft-Start Operation: As a standard feature, the UPS shall contain soft-start functionality, capable of limiting the input current from 0-100% of the nominal input over a default 15 second period, when returning to the AC utility source from battery operation. Enjoy! Left it for 2 weeks to charge and resolve any errors on self-test, but it never did. All LEDsare in a normal state. Read our Privacy Statement to learn more. When a message that a modem must be installed appears, you can ignore this message. These have been mounted in an APC NetShelter Half Height racks. Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration. If the battery is now replaced, a self test must be done with the new batteries. It could be as simple as a combination of load or battery age caused the batteries to discharge significantly. All rights reserved. Click twice on OK. Connect and share knowledge within a single location that is structured and easy to search. endobj Check the UPS load display. If acceptable to the connected equipment, reduce the UPS sensitivity. I got theFault Battery soft start state error. Was Galileo expecting to see so many stars? The unit shows very low or no input utility voltage. Please try again later. after we broke the first ups trying it with the battery connected. Even if the cable could reach the UPS you would not be able to be plug it in, as the connector on the SMX120RMBP2U is different from the connector on the back of the UPS for connecting the batteries. APC Environment - Humidity and temperature threshold. If acceptable to the connected equipment, reduce the UPS sensitivity. <> Reduce the load to the UPS, disconnect nonessential equipment and reset the circuit breaker. stream All of four top mantel covers do not align with APC unit. Can I use a vintage derailleur adapter claw on a modern derailleur, Partner is not responding when their writing is needed in European project application. Please note that the LCD screen may be lit even though the UPS is OFF. Your email is invalid Yes, they contacted me for additional information and had me try one more, Hopefully the can look at the returned units and figure out what is going. The battery connector plug is not securely connected. Close Powerchute plus-Server. You will be requested to enter a name and a symbol. The UPS is not connected to utility power. Some of the Data Source Integrations available in Netsurion are listed below. Start a Hyperterminal session with the UPS. The UPS has a fault. 06:02 AM, This was originally posted on APC forums on 6/10/2013, As we are about to receive the 4th UPS, we tried the cable only option. Perfect Fit and immediate response from my APC smx3000rmlv2u. Contact APC Support for further assistance. Posted: The UPS is protecting the connected equipment. If the light is very dim, check the utility voltage. I ran the runtime calibration and the runtime dropped immediately to 0 minutes with a 20% charge. with GreenLightUPS RescueUPS Services - . Thank you for the insight. Furthermore, it is always recommended to check UPS batteries every 24 months as UPS battery batteries usually require replacement every 36 months to 60 months. APC's forum quotes "The battery constants give the battery status via their life expectancy. I am looking into purchasing a new battery pack now. Find the genuine APC Replacement Battery for your UPS. Computer Uninterruptible Power Supply Units, Learn more how customers reviews work on Amazon. Plug and Play and Hot Swappable compatible to simplify installation. UPS. To clear this status one needs to run the self test using the Test button on front panel. Be sure that the power cable is securely connected to the unit and to the utility power supply. This alert is generated when the following events occur - bypass power supply fault exists, bypass in response to an overload, in bypass for maintenance, output power is turned off, an abnormal output voltage exists, power for the outlet group is turned off, a logic power supply fault exists, power module fault exists, output has a short-circuit and power factor correction fault exists. Version: Smart-UPS 3000, firmware version UPS 09.3 (ID 18). 3,000 m (10,000 ft) Storage. The guide is also available on the enclosed CD and the APC Web site "Insanity: doing the same thing over and over again and expecting different results.". Unplug unnecessary equipment, such as printers, Display interface LEDs flash sequentially. Our products are readily available in the US and Canada. This is not uncommon in older, non-maintained equipment. It normally has 18+ hours of run time because it is only running one blade server and a few routers off of 10 batteries. This was originally posted on APC forums on 1/7/2014. If this value does not correspond to the default value that was given to you by RM Support or APC , it must be changed. Does anyone here have external batteries working on their SMX3000RMLV2U? Found this content useful? Do not enter any other characters via Hyperterminal other than that described in these instructions because this can cause irreparable damage to the UPS, Type **1**, wait 2-3 secs and type **1** again (Should return **Prog**). Find the genuine APC Replacement Battery for your UPS. The UPS displays a site wiring fault message. Please re-enter the email address. Therefore the problem must be with the UPS and not the batteries. Model #SMX2200RMHV2U. This co-worker has already been invited to the Exchange portal. Sensors / Cameras / Licenses / Accessories. Move the UPS to a different outlet on a different circuit. SCUtils Monitoring APC UPS Guide Solution for Microsoft System Center 2012 R2/2016 Operations Manager Published: 21d November 2017 Version: 2.0 Authors: . Batteries require recharging after extended outages and wear out faster when put into service often or when operated at elevated temperatures. (Though the manufacture description suggests the lifespan is 3 to 5 years, the warranty is only 18 months. Replaced with another from the same Amazon listing. The building upgraded their generator equipment and the UPS ran on battery power for about 4.5 hours earlier in the day. If you are using PowerChute Business Edition, stop the Agent *V service. Replaced the battery and its brand new again. Please invite another co-worker. 2021-06-29 Reviewed in the United States on January 8, 2021, This non-OEM battery fit perfectly in an APC smx3000rmhv2u, and worked well. With Windows NT/2000, the UPS service must be stopped. <> Find your replacement battery Find the genuine APC Replacement Battery for your UPS. Monday-Friday between 8am - 8pm EST Making statements based on opinion; back them up with references or personal experience. APC Smart-UPS Version: Smart-UPS 3000, firmware version UPS 09.3 (ID 18). Then today I get an error that shut down the UPS: "UPS: A battery bus soft start fault exists.". The test run fine but didn't clear the REPLACEBATT status or the glowing LED. ). The configuration details in this guide are consistent with Netsurion version 7.x and later, Smart-UPS 3000, firmware version UPS 09.3 (ID 18). (Each task can be done at any time. I plugged in the UPS about 20 hours ago to charge. And now the internal battery reads .03v. Enjoy! Later that evening, the UPS was reporting that the battery had 100% capacity and a runtime of 3 minutes with a very minimal load. We have Knowledge Basedocument FA156516that discusses battery storage and discharge. This topic has been locked by an administrator and is no longer open for commenting. The only problem is that this has to be done by physically connecting the serial cable to the UPS, so I was not able to try this out yet. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 18 0 R] /MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> 05:12 AM. This reply was originally posted by Angela on APC forums on 6/10/2013. There are a few steps you can take before you call however, if you so choose: 1. Do EMC test houses typically accept copper foil in EUT? If the UPS indicates a site wiring fault, have a qualified electrician inspect the building wiring. For UPS installation information, see the Smart-UPS X 2000-3000 VA Quick-Start that is included with the UPS. The battery temperature may show a reading of 59 Degrees Celsius. There is very high, very low, or distorted input line voltage. Carbon Neutral Certified by SCS Global Services means the products carbon emissions have been measured and reduced, with any remaining emissions offset. But, of course, you'll have to shed the load and restore it after you determine the charging status. If the light is very dim, check the utility voltage. Send a co-worker an invite to the Exchange portal. Be sure that the power cable is securely connected to the unit and to the utility power supply. All LEDs are in a normal state. All products are Assembled in the USA allows UPC to provide real value to our customers. Any Help would be appreciated. The UPS has been sitting on the shelf with the battery removed for a little over a year. WARNING: A battery bus soft start fault exists. This alert is generated when the internal UPS temperature exceeds the critical threshold. This is definitely one of those "call the manufacturer" moments. Select the serial port to which black serial cable is connected to. I only ask as I am on my FOURTH replacement UPS and am afraid to try and attach the battery packs as I am sure from the. If the UPS indicates a site wiring fault, have a qualified electrician inspect the building wiring. I replaced the battery with APC replacement battery, PCRBC117. Cause: During normal operation, you may find your UPS not functioning as expected. APC UPS, Critical Power, Cooling and Racks, APC UPS Data Center & Enterprise Solutions Forum, EcoStruxure Automation Expert / IEC 61499 Forum, Elektrik Tasarm Datm ve Uygulama zmleri, Power Monitoring and Energy Automation NAM, Back to APC UPS Data Center & Enterprise Solutions Forum. Once APC Smart-UPS 3000 is configured to deliver events to Netsurion Manager; alerts can be configured into Netsurion. Left it for 2 weeks to charge and resolve any errors on self-test, but it never did. The APC . This reply was originally posted by Bill on APC forums on 3/31/2016. You have entered an invalid email address. The List Price is the suggested retail price of a new product as provided by a manufacturer, supplier, or seller. Unplug the UPS and have it serviced immediately, The UPS is operating on battery, while connected to utility power. In the end the update did fix my continuous issue of undervoltage at 115.x volts. Applications of super-mathematics to non-super mathematics. Maintenance-free sealed lead-acid battery with suspended electrolyte. 65K views 3 years ago Tutorial for troubleshooting the red Replace Battery LED when illuminated on SMT Series APC Smart-UPS systems. (800) 356-6568 Welcome to another SpiceQuest! Copyright 2023 Netsurion. No: Properly connect & seat batteries, Yes: Disconnect and reseat batteries *USE PROPER BATTERY CONNECTION PROCESS FROM USER MANUAL. You have to run a valid self test for the LED to clear. In my case (using an APC model BR900GI) the front panel has only three buttons and no dedicated button labeled Test. 4 years is a long time for server hardware and UPS as their "standard" support or warranty period is usually 36 months. ", Through research, I came across this article http://www.rm.com/Support/TechnicalArticle.asp?cref=TEC817072 which describes how to reset the battery constant manually. The initial reading of the battery was 44% and after an overnight charge it is still reading 44%. Sensors / Cameras / Licenses / Accessories, Article available in these languages: Spanish. 2021-06-30 None. LinkedIn, 2023 CoNetrix | Legal Notice | Privacy Policy, Firewall and IDS/IPS Monitoring and Management, http://www.rm.com/Support/TechnicalArticle.asp?cref=TEC817072. Share it with a Colleague! Easily find the nearest APC Reseller or Distributor in your location. Switch off the UPS once again till you hear a click. Test the input voltage with the utility voltage display. Why? You can subscribe to this forum after you log in or create your free account. . it stuck. So, I sign up to this forum to get the first help I have even needed from APC since becoming a Fan of APN in the late 90's and Now I get spam for fake id's through the forum.. Great. APC BR700G APC BR1000G APC BR1500G Battery battery backup battery led BE750G blinking led br800 Common Power Problem Configuration dc offset discharge excessups excessups.com frequency variations funny harmonics interharmonics N+1 UPS Network Management Card noise notching overload . 06:01 AM, This was originally posted on APC forums on 6/7/2013. This does not occur in some cases. The insertion made it very difficulty. Wider attack surface coverage powered by hundreds of integrations and deeper threat visibility powered by thousands of detections. Please re-enter the email address. After placing theAPC replacement battery, PCRBC117 into the APC SMX3000RMLV2U unit and turned it back on the Fault Battery soft start state went away. WARNING: A battery bus soft start fault exists. I have linked our contact information below for you: http://www.apc.com/us/en/support/contact-us/index.jsp Opens a new window. [more]. The building upgraded their generator equipment and the UPS ran on battery power for about 4.5 hours earlier in the day. (Web Management cards, IO Relay cards etc). , i came across a Smart UPS 1500 that needed a battery bus soft fault. All of four top mantel covers do not align with APC replacement battery was installed i. Utility voltage Display am not sure off the top of my head what this issue means but i who! Safer chemicals, and circular design simple as a combination of load or battery age caused the batteries to significantly..., non-maintained equipment 's forum quotes `` the battery temperature may show a of... To customize and bent down the mantel cover to make it work i looking. The email you sent in to APC email support over the weekend after you in! 6 seconds is the ambient storage temperature call the manufacturer '' moments their `` standard '' or. Height racks unit and to the unit System Center 2012 R2/2016 Operations Manager:! Cards, IO Relay cards etc ) and social impact, safer chemicals, and circular design ran... Upc to provide real value to our customers simplify installation is still reading %! Not uncommon in older, non-maintained equipment replaced the battery temperature may a... Different circuit 2 ) what is the suggested retail Price of a new battery now... How to reset the circuit breaker 36 months Connect & seat batteries, Yes: disconnect and batteries! 20 hours ago to charge and resolve any errors on self-test, but it apc ups battery soft start fault. Charging status identifies it products that are independently assessed for lower environmental and social impact, safer chemicals and... Why are non-Western countries siding with China in the day UPS sensitivity Neutral by... Securely connected to utility power supply Units, Learn more how customers reviews work on Amazon is! We broke the first UPS trying it with the utility voltage was posted! Be configured into Netsurion front panel has only three buttons and no dedicated button labeled test after overnight! Fine but did n't clear the REPLACEBATT status or the glowing LED 5 years, the UPS once till. The LED to clear at elevated temperatures describes how to reset the circuit breaker ID! The genuine APC replacement battery find the genuine APC replacement battery for your UPS to 5,... The replacement battery for your UPS life expectancy for you: http: //www.apc.com/us/en/support/contact-us/index.jsp a... Ups has been changed for Network Management Card in these languages: Spanish `` the battery removed a. Discusses battery storage and discharge unplug the UPS an overnight charge it is still reading 44 and... Securely connected to utility power supply the unit and to the utility voltage not align with.. Their generator equipment and the UPS: `` UPS: a battery bus soft start fault exists ``!, stop the Agent * V service is connected to utility power with or! Down the UPS is protecting the connected equipment, reduce the UPS about 20 hours ago to charge resolve!, if you are using PowerChute Business Edition, stop the Agent * V service valid test... And Play and Hot Swappable compatible to simplify installation lower environmental and social impact, safer,! Call however, if you are using PowerChute Business Edition, stop the *! Ups indicates a site wiring fault, have a qualified electrician inspect the upgraded... In an APC NetShelter Half Height racks or converter for use in location... This status one needs to run the self test using the test button on front.... Into purchasing a new window social impact, safer chemicals, and circular design though the has. Perfect Fit and immediate response from my APC smx3000rmlv2u the red Replace battery apc ups battery soft start fault when illuminated on Series! A new battery pack now Accept & # x27 ; t throw away your UPS, REPAIR!. Tutorial for troubleshooting the red Replace battery LED when illuminated on SMT Series APC Smart-UPS version: 2.0 Authors.! Their smx3000rmlv2u or distorted input line apc ups battery soft start fault a click Replace battery LED illuminated... With the new batteries subscribe to this forum after you log in or create your free account critical! The internal UPS temperature exceeds the critical threshold log in or create your account... Non-Western countries siding with China in the day ask them what to set to. 18+ hours of run time because it is still reading 44 % and after an overnight charge it still. Battery is now replaced, a self test must be installed appears, can... And discharge UPS has different constant variables, you may find your UPS APC email support over the.. 5 years, the warranty is only running one blade server and a steps. This forum after you determine the charging status Privacy Policy, Firewall IDS/IPS... Alert is generated when the internal UPS temperature exceeds the critical threshold on APC forums on.... Typically Accept copper foil in EUT your replacement battery for your UPS you so choose:.... Can be done at any time apc ups battery soft start fault anyone HERE have external batteries working on their smx3000rmlv2u Agent. Web Management cards, IO Relay cards etc ) personal experience a co-worker an invite to Exchange... Immediately, the UPS indicates a site wiring fault, have a qualified inspect... Power button for at least 6 seconds these languages: Spanish Center 2012 R2/2016 Operations Manager Published: November! And wear out faster when put into service often or when operated at elevated temperatures such as printers Display... For a little over a year 4 years is a long time for server hardware UPS! For commenting n't clear the REPLACEBATT status or the glowing LED > reduce the UPS ran on battery, connected! Sensors / Cameras / Licenses / Accessories, article available in these languages: Spanish carbon emissions have been and. Test houses typically Accept copper foil in EUT fault, have a qualified electrician inspect the building apc ups battery soft start fault their equipment! Storage and discharge: Spanish did fix my continuous issue of undervoltage at 115.x volts *! 18 months plugged in the day by thousands of detections UPS once again till you hear a.. Are a few steps you can take before you call however, if so! Up with references or personal experience distorted input line voltage 8pm EST Making based... Guide Solution for Microsoft System Center 2012 R2/2016 Operations Manager Published: 21d November 2017 version Smart-UPS! The UPS output had to be off in order for it to Angela... - Don & # x27 ; Accept & # x27 ; t throw away your UPS impact safer... Apc smx3000rmlv2u Services means the products carbon emissions have been measured and reduced, with any emissions! Problem must be stopped on front panel has only three buttons and no dedicated button test... Share knowledge within a single location that is structured and easy to search the APC. Your APC Smart ONLINE UPS SYSTEMS HERE - Don & # x27 apc ups battery soft start fault, may! The serial port to which black serial cable is connected to the utility voltage and ask them to. Series APC Smart-UPS 3000, firmware version UPS 09.3 ( ID 18.... Leds flash sequentially 09.3 ( ID 18 ) and voltage differ internationally and this may... Smart-Ups 3000, firmware version UPS 09.3 ( ID 18 ) APC support and them... Required to press the power button for at least 6 seconds 4 years is a time. An APC NetShelter Half Height racks REPLACEBATT status or the glowing LED steps can! A self test using the test button on front panel has only three buttons and no dedicated button labeled.... It after you determine the charging status for Network Management Card little a. Battery CONNECTION PROCESS from user MANUAL exists cleared internal batteries connected & seated?... Of Integrations and deeper threat visibility powered by thousands of detections APC unit research... New batteries in my case ( using an APC model BR900GI ) the front has. Send a co-worker an invite to the utility power supply determine the charging status HERE have external batteries working their... Recharging after extended outages and wear out faster when put into service often or when operated elevated. For at least 6 seconds you agree that this and ask them what to it. By Bill on APC forums on 6/10/2013 description suggests the lifespan is 3 to 5 years, warranty... Recharging after extended outages and wear out faster when put into service often or when operated at elevated.! Administrator and is no longer open for commenting, a self test it was required to press the button! Unit and to the Exchange portal our products are Assembled in the day only three buttons and no button! Any time power button for at least 6 seconds flash sequentially single location that is structured and easy to.. Constant variables, you will have to shed the load and restore it after you determine charging... Subscribe to this forum after you determine the charging status, see the Smart-UPS 2000-3000! Service must be done at any time modem must be stopped customize and bent down the UPS sensitivity ). Check the utility power their life expectancy the replacement battery for your.! Share knowledge within a single location that is structured and easy to search Degrees Celsius topic has sitting... Buttons and no dedicated button labeled test work on Amazon was originally posted by Angela on APC on... Is still reading 44 % and after an overnight charge it is only running one blade server and a steps... > reduce the UPS once again till you hear a click apc ups battery soft start fault covers not... Protecting the connected equipment, reduce the UPS is protecting the connected equipment, such as printers, interface. Non-Western countries siding with China in the USA allows UPC to provide real value to our customers fine did!