Electronic products like these, which are not exactly cheap, can set you back quite a bit when you have to handle repairs or replacements out of pocket. Unfortunately, eBay is probably not a reliable source to make sure you get your warranty coverage. Apple Watch 3 vs Fitbit Blaze vs Garmin Fenix 3 comparison on basis of features design display battery, reviews & ratings and much more with full phone specifications at Gadgets Now If those big, white scratches are getting you down, don't despair! How do I get it replaced under warranty? Fitbit will replace or fix your tracker's regular wear-and-tear damage within one year of the date you purchased it. 9H hardness, 99.99% HD clarity, and maintains the original touch experience. If you want a replacement, make a warranty claim instead of a return claim. The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss. Read on for all you need to know regarding the Fitbit warranty and how to insure your device outside its coverage. Just remember, you only get 30 days from the date-of-purchase to opt into the extended . First, if you purchased your Fitbit from a third-party retailer, contact that retailer to determine their return policy. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Amazon.co.jp: Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear : Electronics How do I get my Fitbit repaired or replaced under warranty? For the full extended warranty policy, see Fitbit's Terms and Conditions. Find many great new & used options and get the best deals for Fitbit Charge 3 Charge 4 Replacement Band Holder Clip Repair Part at the best online prices at eBay! They have said to allow at least a few weeks to a month, which is bad really. Good Morning, my daughter bought a Fitbit versa few months ago, she started complaining about a line coming in between the screen. Use the arrows to choose products to compare. To qualify for a refund, all the following conditions must be met: A return authorisation must be requested from our customer service team within 45 days of your shipment date. If you would like to upgrade to another membership, complete your order, navigate back to the cart to add another membership. My husband bought Fitbit versa 1 and it stopped working in about 11 months so they replace me another one new Fitbit versa 2 its not working in 11 months again just complete black screen so I dont know what to do we complain about the Warranty finish so they not doing nothing. The warranty includes the device and wristband. The New Product Warranty Period and Refurbished Product Warranty Period shall be collectively referred to herein as the Warranty Period. Good luck and keep us posted. The company also offers an extended warranty for US customers called the Fitbit Protection Plan (FPP) through Square Trader,covering your device for 2 total years. Use Discount Code: NOFEE at Checkoutfor FREE Activation! Is my Fitbit waterproof for swimming readings? The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. It could fail at any time. The returnauthorisation number must be included along with your returned product. Sense 2/Versa 4 Accessories Visit the Store Fitbit Sense/Versa 3 Protector Visit the Store Accessories for Charge 5 Visit the Store I wish I would have just stuck with Ionic or nothing. Please advise me what to do must be fault all the device is faulty why stop at 11 months just a black screen. Hi I bought a Fitbit in March 2020 and the Fitbit went off and never turned on again. Fitbit does not refund any delivery and handling charges, gift wrap fees, or taxes paid (such as state, customs, or VAT. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. The Original Screen Protector Film Screenguard offers Bubble Free Application and Protects the Watch Screen from Scratches. If you prefer calling, call their support number at (877) 623-4997. In addition, this Limited Product Warranty does not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or ageing of the Product such as discolouration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. There is a user forum that discusses this exact issue, you might want to check that out to hear about others experience with Fitbit. Fitbit.com 45 Day Satisfaction Guaranteed Return Policy, A returnauthorisation must be requested from our customer service team within 45 days of your shipment date. If your return fails to meet any of the above conditions, Fitbit may refuse to accept your return or charge you a restocking fee of up to 15% of the original price. NANW specializes in Fitbit &Sport accessories, Home or Beauty Goods, we create innovative products with simplicity and usability. To create this article, volunteer authors worked to edit and improve it over time. Or cosmetic damage like scratches and dents. $3.89. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. Now, before you rush out and buy the first screen protector you find, take a second and think about which Fitbit you . Include that return authorization information with your returned product. One is the usual UPC, and the other, the longer one, is the serial number. Click on Submit. Free delivery for many products! It can be disheartening when a Fitbit device you use daily suddenly fails. - R 1,999.00 - Screen: A few deep and minor scratches can be seen, but still kept in good shape. Description. Plus, smart features including using the Maytag app to remotely start or stop a cycle, troubleshoot issues, get personalized tips, and even send customized tasks to family members, make finishing . Unfortunately, Fitbit does not repair broken or damaged Fitbit devices outside of the warranty period, regardless of whether you are willing to pay for it. Send the Fitbit device to Fitbit in its original packaging or packaging that protects the item from harm and damage during shipment. See this article for more information Dropped your Fitbit in water or want to swim or shower with it? Ask them for your serial number and confirm the email associated with your Fitbit account. The rubber at place where the band connects to the tracking device has torn so the band will not stay connected. 2 Reply curiopath 2 yr. ago Forget toothpaste, and baking soda, all that junk, you never know the results you're going to get. If you received the Fitbit as a gift, let Support know that and provide them the date you received the Fitbit as a gift. I asked them to note this on my case number. Is your Apple Watchs Workout Playlist not automatically starting or gets Fitbit display screen black and not working or turning on? See the Fitbit Terms of Service for details of your rights with respect to use of the software and related services. I love the watch is there any way that I can get it replaced do I send it to Fitbit or what please help me! Which Fitbit model is this happening to? Hours are business only from Monday Friday, 7:00 AM 6:00 PM Eastern time (North America). Payments: View your devices activation date, which is the day your devices warranty begins. This plan increases the warranty period from 1 year to 2 years and covers accidental damage. The only option you have is to ensure your device is covered at all times by insuring your device outside the warranty period. Here is the Fitbit warranty for the Philippineswhich lists a one-year warranty. Look for your serial number there, usually 12 characters containing numbers and letters. Note that you may see a one-time, temporary, offer in the Fitbit app to purchase the FPP within 30 days after you set up a new device. Thats terrible! Insuring your product with AKKO is so much more than protection. Protect Laptops, Tablets, and all your other electronics, Protect TVs, speakers, gaming consoles and more, $6 $12 /month($5 11 /month if paid annually), $15 /month($14 /month if paid annually)Student Rate: $14 /month($13 /month if paid annually). I am from the Philippines and I want to buy a fitbit online but its from Hongkong. It's moved! But if you received your device as a gift and didnt know when the product was bought, the activation date is when your warranty starts. AVAILABILITY OF REPAIR FACILITIES/SPARE PARTS. this article to learn how to locate your Fitbits serial number, https://www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof, Fitbit Versa not syncing? My fitbit screen went blank. Without limiting the foregoing, the Limited Product Warranty does not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. I love sharing how to understand and use mobile tech, like smartwatches and phones, as a tool for empowerment to live our best and healthiest lives! Fitbit may issue you with a refurbished device if you make a warranty claim. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. It works, but I cannot see anything on screen or reset. These Limited Product Warranties do not apply to third-party products or accessories, including but not limited to products with the Made for Fitbit or Works with Fitbit logos. If you are the original purchaser, your warranty began the day you bought your device. Compatible Device:-Fitbit Blaze Smartwatch. Neither does it manufacture replacement parts. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. Additionally, if you are having any problems with the Fitbit app on your phone or the Fitbit website dashboard, that also isn't covered by the warranty. If you return Product to Fitbit (a) without a return authorization from Fitbit or (b) without all parts and accessories originally included with your purchase, Fitbit retains the right to either refuse acceptance of such return or charge you a restocking fee of 15% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher. The New Products and Refurbished Products shall be collectively referred to herein as the Product(s). Steps 1 Take off your FitBit. It's certainly a risk going the eBay route, so proceed with caution. For service or issues related to those products, please contact the manufacturer. 2 Take a bottle of toothpaste (non-gel). These Limited Product Warranties shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. These Limited Product Warranties do not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents. Deductible. Thanks for signing up! The membership will be linked to your Fitbit account. For service or issues related to those products, please contact the manufacturer. Would be lost in life without unlimited data. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Cant seem to find a site to complain personally so this is where Im at! Free shipping for many products! My watch face popped off and took in moisture. Take a look at how we compare. Please check that the email youve entered is correct. All are valid reasons to go send it back to Fitbit for a warranty claim. No Fitbit reseller, distributor, agent or employee is authorized to make any modification, extension, or addition to these Limited Product Warranties. A new band will have the same problem. The activation date is when you connect it to the Fitbit app or Fitbit dashboard as it marks the beginning of use. After a cancer diagnosis, I turned to mobile technology like my Apple Watch to help me monitor my health throughout my chemotherapy treatment and later, to regain my wellness once in remission. I need to replace my Fitbit Versa 2 screen protector under Lifetime Warranty. Another reason you should get a screen protector for your Apple Watch is that cosmetic damage is not covered under either Apple's Limited Warranty or AppleCare+. This article has been viewed 168,910 times. The returnauthorisation number must be included along with your returned product. The warranty includes the device and wristband. I purchased a Fitbit Sense in late June of 2021. AKKO insurance is cheaper compared to competitors and more friendly. Repair the Product at no charge, using new or refurbished replacement parts. Shop Now If you received yours as a gift, the warranty belongs to the buyer, not you. Let me know if you have any questions present. Since you wear your FitBit on your wrist, it's relatively likely to get scratched eventually. Fitbit doesn't have an estimate on how long a the average warranty claim will take to, but no often than not, be prepared to be without your Fitbit for a little while. This article has been viewed 168,910 times. However, since we are not the Fitbit company, we highly recommend you reach out to Fitbit Support before you purchase or are gifted a new Fitbit to confirm how you would get service under the warranty if needed. If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. Ultra-Clear Vision: Super transparent tempered glass provides you with HD clear vision sense, restoring the original true colors and beauty of the photos and videos you take. Cancel Anytime for a Refund! Heres how it works. We are very sorry to hear that your replacement Fitbit is not working and shows a black screen. Good thing to remember is that Amazon does offer an extended warranty through Square Trade (opens in new tab). Shipping and handling charges may apply except where prohibited by applicable law. Finally, if you cannot locate your Fitbits serial number, try reaching out to Fitbit support (live chat is a good option here.). We use cookies to make wikiHow great. Fitbit offers a limited product warranty. Got a new or replacement Fitbit? Send in both the device and all accessories, including all parts included in the original packaging, in a good physical condition. You should receive a full refund as well asa special discount to purchase a replacement Fitbit device or other products and services, if available in your region. Look for your Activation Date. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you. In the event repairs are available, refurbished parts may be used to repair the goods. Fitbit offers a limited product warranty. Why not try out one of our plans risk-free for 30 days? Include 2 pcs tempered glass screen protectors Taking care of your Fitbit device is essential as accidental damage like dropping falls outside the coverage scope. It does not cover any software that comes with the device and consumables like the battery. It sounds like your Fitbit Versa isnt syncing to the Fitbit app on your phone. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. Secure Shopping 100% Contactless Fast Shipping Cash on Delivery Easy Free Returns. . We have a post about troubleshooting those issues so take a look at those tips first to see if anything helps: Fitbit display screen black and not working or turning on? If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. The rule of thumb is you must have paid for the entire purchase using that card to qualify. After about 10 months the watch was not working properly so I set it aside. (Which includes battery test and no issues were I would like to ask if fitbit offers an international warranty. You can only purchase one membership at a time. Just wanted to get an idea before I go purchase another one. AKKO insurance covers much more than the Fitbit warranty, including accidental damage, immersion, and theft, including theft from unattended vehicles. Featured Products Minnow Driver Kit 70 Lifetime Guarantee $14.99 Mako Driver Kit - 64 Precision Bits 441 Lifetime Guarantee $39.99 Essential Electronics Toolkit 569 Lifetime Guarantee $29.99 Protecting your device is not an option you should be debating. Sadly, we cannot directly help you since our site is not part of Fitbit. Lets fix it! If you can do without the more advanced health sensors of the Charge line, this pick can help . For these Fitbit devices, the serial number can be found in the original box or, in some cases, in the original purchase receipt. No, a replacement Fitbit does not come withits own warranty. Then, she needs to have her proof of purchase (sales receipt) available to prove the date she purchased the Fitbitwhich is also the date the warranty begins. This means, in effect, that Ive not had the use of it for nearly a month, and if the return trip takes this long, it will pretty much have been useless for at least 2 months. Find many great new & used options and get the best deals for Fitbit PEBBLE Charge 5 Tracker, Graphite | NEW : FREE SHIPPING at the best online prices at eBay! Request a return authorization within 45 days of your shipment date. . Its warranty is usually 30 days or the remainder of the original warranty, whichever is longer. Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you This Limited Product Warranty does not apply to products with the Made for Fitbit or Works with Fitbit logos or Tory Burch for Fitbit accessories. For Fitbits purchased elsewhere, look at the sales receipt. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THE APPLICABLE WARRANTY PERIOD. But we do have some suggestions of how to contact Fitbit. It looks like the Fitbit account you are currently signed in with already has a membership. Thank you Have your original receipt available for proof of purchase to upload to prove your band is covered under warranty. How long does a Fitbit last? You can remove them yourself. It has passed our 26 stage testing process with no issues! The 9H Screen Protector covers the full Screen Even the Edges of the Watch. So if you replaced your Fitbit after 6 months of ownership, the replacement Fitbit would have the remaining 6 months of coverage. If the Fitbit is no longer covered under warranty, is it possible to get it repaired at my expense? Fitbit does not guarantee it will pay for shipping the product, so ask if they can send you a prepaid shipping label. Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product (s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are certified refurbished by or on behalf of Fitbit (the "Refurbished Product(s)") shall be free from defects in materials and workmanship under normal use for a period of ninety (90) days from the date of purchase (the Refurbished Product Warranty Period). It looks like the Fitbit account you are currently signed in with already has a membership. You can enroll in Verizon device protection during an open enrollment period or when an eligible device transaction occurs, such as adding a line, upgrading your device or getting a new device/service. For New York customers, an extended warranty is $3.90 or $4.15, depending on the device. Any other toothpaste will be fine as long as it isn't gel. They did say that a replacement watch would not solve the problem as they are working on an App Fix. What to do when Fitbit stops or wont sync, https://www.myhealthyapple.com/fitbit-versa-not-syncing. This Limited Product Warranty does not cover software embedded in any Product and related services provided by Fitbit. You connect it to the cart to add another membership, complete your order, navigate back the. Used to repair the Product, so ask if Fitbit offers an international warranty purchase a membership hardness 99.99. 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