I just had a terrible experience with Roto Rooter myself. Thursday the technician told us that everything was dry and that they would not be cutting the walls or ceilings. No one has come to my home. On December 29, 2022, Roto-Rooter installed replacement faucets. He went over paperwork and the hold harmless clause. Copyright 2023 Acton Media Inc. All rights reserved. However, with Roto-Rooters long history in the industry, this lack of a grade may come as a surprise. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. After 45 min. Later found out he charged 152.00 an hour! Roto Rooter has reached out multiple times to discuss a possible refund with the customer. August 10, 2022, I called rooter rooter 3-days ago. Ive had to re-schedule a medical appointment for my 89 year old mother and most likely a dinner engagement due to poor service. ***** ******* ******. Nearly 3.5 hours later (3:30 pm), still no service technician! To date no additional water damage has occurred. In the meantime, we gave about 11 profiles. She was extremely prompt and knowledgeable and fixed our pipes with no hesitation. Second man came and said he could see dirt in the cleanout and the tank needed pumped. I then thanked him and headed to the coast for the weekend. IMO, Roto Rooter should be your LAST call, not your first. Service address: 35720 Hazelwood, Westland Michigan He quoted $750, and the other plumber charged $229. Mr. Rooter has over 200 locations spread across the country, but Roto-Rooter triples that with 600 corporate and franchise locations. Then, the plumber calls, not the dispatch and says I'm 1 hour away. We were billed $1,360.94. (Invoice #***********.) They picked the wrong guy. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. UP to this time problem has not been fixed. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. Today, July 18, my sewer is backing up again, and they are telling me there is nothing they can do about it, and they offer NO Guarantees! Better Business Bureau: Shell fix it, unless the Roto Rooter you used was a franchise. We received the following reply from a supervisor: The banging and grunting kept going for quite a while. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. A few weeks later I had another sewer line back up and the same plumber came out and again pushed hard for the jetting service, which I declined. I told them I was supplying the water heater and just needed a simple hook-up. Regards, The business should outline for the customer all estimated costs, estimating at best. *All services may not be available at all locations. This business is in an industry that may require professional licensing, bonding or registration. I paid this company $1149.60 plus a tip, plus $149.00 service fee on July 3, 20222, to snake my main sewer line. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. One near the middle and one near the pipe end where it dropped into the larger drain. Provide the man with the refund. The new company corrected the issue last week. Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential. Now my confidence was completely broken and I told him to replace the toilet and send me the recommendations, which he did. It was a simple job to unclog the pipe, but they scared her into believing that they couldnt leave the premises without a water restoration job which ended up being $4,500 (which was never communicated to her) they did the job and left and didnt give a receipt or anything to indicate how much this was going to charge. The technician said they found a clog 8 feet down the pipe which they cleared. Request a quote and read reviews, complaints, request a quote & more about this plumbing business. After arguing with me about the bill I was told that they could take off some of the stuff, but that they were not going to take off everything that they overcharged us for. Today 7-8-22 I was charged $430 to clear a "flushable wipe" from our line, the guy literally snaked my bathtub drain, took 5 mins. "Hello ****, this is Ted at Roto Rooter. Prior to the installation my kitchen sink was working normally. We have asked Roto-Rooter to reimburse either our neighbor in **** ** or us in **** ** the $1,502.46. Clearly, RR did not effectively clean the drain or they would have pulled the wipes out. We are not asking for a full refund of all the services. Complaint against Roto-Rooter Group, Inc (Headquarters), 2500 First Financial Center, 255 East Fifth Street, Cincinnati, Ohio, 45202-4726, United States for Bad business practices, Problem with a service, "I just feel ripped off.", Commercial / Other dispute - PeopleClaim - 1263981 I feel this was incredibly unethical and a bad business practice. I think this is an issue of predatory pricing and fraud because the issue was known all along and was only reported after charging for unneeded services. Total of Entire Work: $2000+ Their jetter failed to operate so they departed. At that point I told him I had built custom homes for 35yrs. I needed to have my sewer line marked for a deck installation. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. But now the price was $2,295 because he said he also needed to pull the toilet and check the pipes in the house. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I never heard back from him. In the end, Roto-Rooter never reimbursed our neighbor in full. I asked the cost on the toilet flange and he priced that at $750. Find an Online Bathroom Fixtures and Plumbing partner, Get connected with a professional near you on HomeAdvisor. Avoid Roto Rooter at all costs. I was offered an appointment a few days out, I accepted the appointment. However, Mr. Rooter has an edge with more comprehensive water line, well pump, and sewer repair and replacement services. Guess what they're charging? Total Rip Off do not use this company you will be upset. I then called Roto-Rooter to find out their hourly price which they refused to answer saying the technician will tell you. Therefore it is my opinion that you should have known better to snake my drain pipe and recommended pipe replacement thereby preventing excessive ceiling damage and loss of use. So What we can do. They would not discuss pricing on the phone. We had to travel three hrs total to wait for them. Need to find a different location? Shortly after Isaac left, Tristian (****) arrived and provided a drain cleaning service. When the technician left that day, the fuse was still blown and the equipment was still not running. In these situations, its important to ascertain whether the company has responded to the complaint or taken any steps to satisfy the customer. Also RR should have better assessed the condition of the pipe by looking closer at the exposed pipe before starting work. Offered $75 off which is more than the coupon offered online. Thank you." I would like a partial refund. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. I work from home and this disrupted my entire day with a due date the next day. Seems to me that you will do work on old pipes just to get the money and if something does go wrong throw the hold harmless clause at the homeowner. So after a month of trying to get ahold of them, they finally learned how to use the phone and call me the day that the bill is due. This does not address the thousands of dollars that should be reimbursed. He left He snaked out the main waste pipe in the basement which took about 20 minutes. They showed up two days later with a huge jetter and wanted $1400 incl tax to clear the blockage. 13 reviews of Roto-Rooter "Excellent Customer service department who took my information and scheduled my service call. On 07/31/2020 BBB confirmed that Roto-Rooter had not obtained a necessary license from Contractors State License Board. Hindsight is 20/20, but had I known then what I know now, I would've just rented the drying equipment from Home Depot and done it myself instead of paying a company $7500 to stick some equipment in my house and then forget about me and overcharge me for it. Never pay them until they give you what you want. Repair Code 2203 - Attempt to cable from cleanout in basement. After he left, I went to use the shower. For those looking to hire a plumbing service, Mr. Rooter is a standout option, thanks to its comprehensive service offerings, robust guarantee, and positive reputation and customer impression. So wont ever use them again. Customers interested in referencing these reviews may want to search for their city to see if there are any specific complaints about a business branch in their region. However, Mr. Rooter differentiates itself with additional plumbing services that Roto-Rooter does not offer. Customer: John Cooke Roto-Rooter has been accredited since 2015 and doesnt hold a rating from the Better Business Bureau, which isnt necessarily a negative; a company thats not rated does not have sufficient information for the BBB to determine a grade. We got a letter in the mail on Jan 27th indicating we now owe $4500 to them. Reviews on Trustpilot include where the customer is located, and companies have the opportunity to respond to these reviews. (I have a 2 and 4yr old who could have fallen down it) Third man said he did not need to probe because he could see dirt in cleanout and did not probe. He didnt tell until I wanted itemized information about the costs. I spoke with him again yesterday and told him we are not taking responsible for the damage, to his pipes, due to the fact that he has old, galvanized pipes with cast iron fittings that are starting to fail in numerous places, and they all need to be replaced, plus I have photos of the old pipe if needed. Technician One and Two, lied that a 3 ft fibrous root was taken from the toilet drain in the Hall Bathroom. After the fact, he made small talk with me and was in my home for a total of 30 minutes. Still did not look around to verify the cause. Verdict: Both Mr. Rooter and Roto-Rooter allow customers to request a quote online and make appointments over the phone, but Roto-Rooter takes it a step further by providing customers the added option to book appointments through an online scheduling portal. Emergency Service. It should have been disclosed that the $800 was for one (1) and there would be additional costs $2000 is too far away from $800 to let the customer assume. I allowed him to start the work because it was a small job. Dealing with them has been the worst experience of my life. Prices too high To install two water heaters the quote was 1300.00 each labor-only plus parts call a competitor their quote was 700.00 with parts. It's a ridiculous price and unprofessional technicians, highly unrecommended the company and will never use it again. Win or lose, it'll cost them money. Claim your profile to access Trustpilots free business tools and connect with customers. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous. Thank you for your assistance in this matter. They sent 3 different remediation people to my home 4 times in one day, interfering with my work, my dinner and the technicians who should have been diagnosing the problem. DO NOT USE THESE FOOLS, YOU'LL REGRET IT. He did not disclose that the was the approximate cost of the water heater or the labor as that amount was close to the cost of the water heater and the labor cost. Roto-Rooter needs to reimburse the full amount. After waiting the following day, I found out they lost the order. We got another plumber to go out. I'll update when I'm done screwing them over. I could have the major parts delivered and paid the 1.6% on the lesser amount. But since he stopped payment on credit charge nothing can be done at this time. This needs to be stopped. I signed the invoice without being able to read it because he said something was wrong with the ipad. Thank Jesus, all is resolved.. and Thank Roto Rooter for their services. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! As the time neared, I called to verify. I worked with Jason and he got a crew out that same day. 02/14 . We have provided a $400 discount. Trusted & Recommended Since 1935. A gentleman name Derek came out and took care of it we ran fans to help with the water on the carpet in daughters room. We did all that can be done with it at this time. 2023 Trustpilot, Inc. All rights reserved. [protected] We are not responsible for conditions of the tub that were already there. BBB reports on known marketplace practices. Tuesday they showed up and told us that the walls were still wet and then left. Here are the reasons for my complaint: She delivered A+ customer services and we cannot praise her enough on the excellent work that she provide us with. They sent a man out to give me an estimate who told me it would be $950.00 for labor and $925.00 for parts. The neighbor choose to get someone else. This tool was recommended by the company over the phone. Will never use this company again.Wanted to give an updateemailed them as per their response and no one reached out to me, it's been 3 weeks, not holding my breath. I highly recommend Roto-Rooter. 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