Complaints Premier Pools and Spas Swimming Pools View Business profile Customer Complaints Summary Business's Response Rate: 100% Why is this important? Ray ID: 7a19a06018f8aa15 All the crews are there today to fix all her issues. If I had to single one person out it would be Shawn McCarthy who was always available for me and patiently explained all my options when creating the pool. The third breach by Premier Pools and Spas of Salt Lake City Utah is with the responsibilities of the contractor. Its location on this page may change next time you visit. Click HERE to watch our new show Passion For Splashin! Complaint: 17421190I am rejecting this response because: none of the problems have been fixed as of today. the last one is being repaired. Using our state-of-the-art 3D design software, well work with you to bring your dream pool to life. PLANO (CBSDFW.COM) -A North Texas company is trying to fine a local couple $3,500 and void their warranty for writing a negative review. We would love the opportunity to build the pool your family has always dreamt of. Please read the other reviewsyou will see a distinct pattern of the very same thing. Also my oldest job was sold on 07/22/2021 and started excavation on 2/2/21. That company, Prestigious Pets, lost in court. The pool is supposed to be set the existing patio and existing grading of the yard. What is Mustard Algae & How Do I Remove It From My Pool. "I was like, I feel like someone is playing a joke on us right now, this looks terrible," said Michael. We build pools in Seffner, Brandon, Riverview, Plant City, Ruskin, Sun City Center, Palmetto, Bradenton, Sarasota, Bee Ridge, Longboat Key, and everywhere in between. It's now connected but no one has come to start it up. Premier Pools and Spas have over 25 years of pool-building expertise. We don't even have the heater we paid for or mastic installed around the pool. Back Most Popular Projects. You will be amazed at how this all comes together. "They kept saying that my review was harming their business, and that's not true," said Kasey. Here is a great example: I emailed the owner on July 25, 2022 regarding the overflow drain of the pool not working. Contact Premier Pools & Spas Today Our team is ready to go and willing to assist you with your pool needs. Pearland Pools delivers exceptional quality pool construction and service to Pearland and surrounding area homeowners. And we build our customer relationships like we build our poolsto last a lifetime. Pending items listed below. Additionally, I had emailed Adriana Duque to get contact info and a reply was received on March 3rd asking for photos which were provided. Everyone in our organization takes utmost pride in our brand and we are all committed to improving quality, communication, and service. Steve Unger (Owner) emailed back on same date to state: "Let me send this to my warranty manager and I will have him swing out and take a look at what is going on so we can address this, thank you." Wed like your honest feedback and want to hear about your issue(s). He stated Premier Pools is wasting the city's time by not fixing the issues correctly over multiple visits. Just finish! Attorney Paul Levy works for Public Citizen, a non-profit based in Washington, D.C. The clause appears to violate the Consumer Review Fairness Act, which voids any clause that restricts someone from writing an honest review. They don't communicate with me. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Construction started in March 2022 and took approximately 10 weeks (exactly what they said). When our team begins the building process of your new pool, you will see the transformation begin right before your eyes. I have sent emails text messages and phone calls. See reviews below to learn more or submit your own review. Thank you, you have successfully subscribed to our newsletter! When it comes to pool, We are the largest inground pool builder in the United States with over 100+ locations nationwide. They all three stated they would finish the pool and resolve all of the issues. ", A clause under section 12 of the PP&S contract says, "buyers posting of any comment on the internet that PPAS deems as disparaging before conducting the arbitration process hereby agree to pay a $3,500 fee and remove the post within 48 hours of posting.". Fast and easy online application. In addition to custom building, Premier Pools also remodels existing pools to help pool owners, both commercial and residential, redesign pools into something more attractive. 5 complaints closed in the last 12 months. Premier Pools & Spas 257 reviews Claimed Pool & Hot Tub Service Edit Open 9:00 AM - 5:00 PM See hours Write a review Add photo Photos & videos See all 491 photos See All 491 Services Offered He never answered my calls, so I texted him several times and he replied very rudely indicating he was very busy, not to contact him after hrs. Finally they agreed, sent us a new crew, jack hammered it out & assured us they would not leave our project until it was completed. Extras: Premier Pools and Spas offers plenty of. Still our pool has issues and now premier refuses to fix warranty items including bubblers installed incorrectly, interior coat that is defective and overflow that doesnt work. So the next step was selecting the materials. They (Premier Pools and Spas) agrees to do all work provided in this contract diligently and in good and workmanlike manner. I'm tired of the excuses and I'm tired of waiting. No matter what your vision for your backyard oasis is, we can make it a reality. 85% of emp 11250 Pyrites Way Rancho Cordova, CA 95670. Kasey took down the review but posted another one on the BBB's website. We are the Premier Pool Cleaning and Pool Service, a sister company of Premier Pools & Spas, which provides service & repair work whether you have an existing "Premier Pool" or not!Discover what thousands of customers across the U.S. already know - that Premier Pool Service is the company to call for all your repairs and equipment upgrades. The company specializes in luxury pools and custom-designed pools. Remodeling: Their response was file a claim with the gunite company when our property was damaged. Click below to learn more about each type. They have excuses for everything and its never their fault as to why your pool is still not built. Then the excitement begins! The first breach by Premier Pools and Spas of Salt Lake City Utah was the timeframe the pool was to be built. Im very impressed with the work they did and the quality of our pool. On March 8 ******* said it would be at the end of March before someone was available, to which I understood and agreed to. I have been asking for a meeting on my project and no one will call. They have more than half of my money and I only have a hole in my backyard. Call Today 281-412-6445, Copyright Pearland Pools, Inc. | All Rights Reserved | Website designed and maintained by. Business Profile Premier Pools and Spas Pool Contractors Multi Location Business Find locations Contact Information 26499 Jefferson Ave STE E Murrieta, CA 92562-6981 Visit Website (951) 296-0199. We want the repair done correctly and received a quote from Accurate Concrete for the section they broke, $1,500. How do you feel this experience could have been different? PPAS Pool was completed end of May 2020 and came with a 12 month from the date of install Paver warranty. Decided to cancel it. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. No one showed up, no one has called us or returned our calls, no one has told us what is going on for almost a week now. We were really pleased with how quickly it was done! They do not return calls, voicemails or emails. They have multiple customers unhappy and complaining. Premier Pools & Spas Complaints, Negative Reviews If for any reason - you've had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. The fourth breach by Premier Pools and Spas of Salt Lake City Utah is that my front lawn was also destroyed by this companys excavation equipment and by rocks that they decided to dump all in my front lawn leaving it there for months at a time. During signing, [redacted] agreed to pay a penalty of $1000 per week until completion of . Unsubscribe at any time. The disorganization and lack of accountability is mind blowing. It was a disaster! We contracted to have them build us a pool with a contract date of 06/2020. Once you gave us the go ahead, we began immediately. I felt frustrated and ignored. this customer is never satisfied. Worked with me and resolved the problem. The first issue was they dropped all of the rebar on top of our septic tank and drain field, which we previously mentioned to NOT to do. Premier Pools and Spas is a joke of a company. Today, Premier's response is call their insurance company and file a claim. The pool is still not complete as of now. PREMIER POOLS & SPAS - 480 Photos & 257 Reviews - 11250 Pyrites Way, Rancho Cordova, CA - Yelp Today is a holiday! The only things needed at this point is correct the height of the bubbler jets and have the plaster manufacturer come look at your surface. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. We just finished our pool with Premier and couldnt be happier! It was AWFUL! It's way too much money to not finish the job but yet I'm still waiting. Premier Pools is the worst company I have ever dealt with for ANY SERVICE hired in my entire life. Great experience with a great company. Building a pool can add value to your home. Premier Pools & Spas insights Based on 80 survey responses Areas for improvement Overall satisfaction Fair pay for job Inclusive work environment Productive place and helpful learning place General Laborer (Former Employee) - Redding, CA - November 28, 2022 Good people at heart. 9 total complaints in the last. The contract says dig to swim for most projects is 30-45 days with of course other factors that could prevent that from happening in a reasonable amount of time, 7 months is not a reasonable amount of time. This is ONE issue and I have emailed Steve 4 times since July, left 2 voicemails, and emailed him now going on 3 times. 2018 CBS Broadcasting Inc. All Rights Reserved. Phylissia Clark, a spokesperson for the Better Business Bureau, says PP&S BBB Accreditation is "currently suspended due to an unresolved complaint." Building a pool can add value to your home. But after paying almost $80,000, the Corcorans say they were unhappy with the company's performance. Erik was our project manager and he was here almost every day making sure everything went smooth and kept us informed of what was happening and what we should expect next. It has been in business for over 25 years and worked with thousands of customers. 09/26/2022 **** POOL FAILED THE FINAL PLUMBING INSPECTION AGAIN ON 09/16/2022. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. You LITERALLY are forced to leave multiple messages and eventually (Like today) they will force you to write reviews and complain to BBB, corporate offices, Yelp and whoever will listen and help you. No one said hey you have to clean up after the crews. Unlike many banks and credit unions, our experience is unique to swimming pools, not just any type of loan. Get buying tips about Pool Companies delivered to your inbox. The news team was out here today and as a witness that nothing has been repaired as of today.Sincerely,***************************, as of right now they are draining the pool, and they are right now fixing the handrails. Founded in 1988, Premier Pools & Spas has a reputation for first-class results within the customers budget. This profile has not been claimed by the company. Extras: CBS 11 News contacted PP&S and the company's attorney multiple times but no one responded to our calls and emails. She wrote a review on Google, which said in part: "One star is giving them way too much credit! "Guy comes out [and] asked me, 'do you have that much time to nit pick?' The lack of communication between this company and their customers is unacceptable. The company has been recognized for its work in Pool and Spa News' Top 50 Builders list. You do not have access to www.poolspanews.com. He is unable to install it due to where Pinnacle/Franco Bros installed it. He was my main contact throughout the entire process. BBB Business Profiles generally cover a three-year reporting period. 5. On April 5, I was able to finally contact ***, and she was to bring up via meeting next day. Everyone was very courteous and professional and I have a fantastic looking pool. Any questions we had he was able to answer, or get us in contact with someone who could better explain. Thats why Premier professionals emphasize clarity of communication throughout the process to ensure your peace of mind. The couple says the pool has broken lights and faulty drains. He was a pleasure to work with; and always honest and respectful. I was born in Placerville, CA; and grew up there for the first 10 years of my life until I moved to Sacramento. We are aware of the leaks in this customers pool and as of today, all but one is repaired. Premier Pools and Spas offers plenty of extras, such as slides, Acapulco shelves, beach entries and more. Obviously, this hasn't happened at all. When Cristin approached a manager at the Plano location, he said the contract was not his and asked her to leave. You've requested a page on a website (cloudflarepreview.com) that is on the Cloudflare network. We were told that it will be fine. The pool is not complete as of today 8.3.22. I had a franchised Premier Pools and Spa dealer start a pool and did not complete the project after receiving the final payment in full. I would advise to never ever use this company for anything. All they say is he refused to install it which is not the case. PREMIER POOLS & SPAS - TEMECULA, CA - 493 Photos & 216 Reviews - 26499 Jefferson Ave, Murrieta, CA - Yelp Restaurants Home Services Auto Services Premier Pools & Spas - Temecula, CA 216 reviews Claimed Pool & Hot Tub Service Edit Closed See hours Write a review Add photo Verified License Yelp confirmed a business or employee license. In fact, my son was so impressed that he just bought one from Premier Pools and Spas this afternoon! Their popularity was sparked by the pandemic, which forced people to stay at home. Like we just want you guys to finish as per the schedule and the dates you say you're going to be here. Consumers want to see how a business took care of business. NOTHING!! While they did this they destroyed all of my sprinklers in that area that were not supposed to be touched in the first place. There were delays to get us into engineering. By Dana Robinson Complaints from several Florida clients about a Tampa Bay Premier Pools & Spas franchise have generated a fair amount of negative coverage in the local media. Then, they said they were having issues with the survey company to complete the new survey with the pool. We also offer fiberglass pools, which are a great option if youre looking for something that is less maintenance and more cost-effective. We also have a issue with the pool overflow draining. This field is for validation purposes and should be left unchanged. For more information about reviews on ConsumerAffairs.com please visit our This field is for validation purposes and should be left unchanged. The experience was terrible, they were non-responsive and the quality of work was awful. We tried to get them there yesterday but scheduling made it impossible. We were beyond excited, especially when they showed up 2 days in a row!! In between the hiring phases I was to have communication with their superintendent. We ask that you be patient as we work thru the repairs you have requested. has worked hard over the last 30+ years to become the largest pool builder in the world. We aim to provide readers with the most up-to-date information available about today's consumer products and services. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. "Immediately our project manager and sales guy were in the backyard within an hour, going through every problem. Sign up to receive our free weekly newsletter. PPAS does not stand behind the sub contractors that they hire. Consumer complaints Fast and easy online application. On day one I met our construction manager who was Aric **. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. "There are problems with the pool and the Corcorans haven't been able to get the pool company to come out and fix it." At this point I would like my pool fixed! Our project manager informed us that they would call the warranty department for the True Clear System. We have a leaking pool pump, A hole on the side of our pool. We insisted that PP&S rip it out & replace it at their expense. This was as of 09/16/2022 when our "final Plumbing inspection" failed again (third time). Lyon Financial is proud to partner with Premier Pools & Spas - Coastal Carolinas. Premier Pools engaged in trade or commerce, as defined in Section 501.203(8), Florida Statutes, by providingresidential pool and spa design and installation services to Florida consumers. BILD Industries consulting in which we offer small . Hi Lauren. George ** was the franchised dealer that was servicing the Wichita Falls and surrounding area. Request a FREE quote HERE or call us at (855) 212-2210. * * requested a page on a website ( cloudflarepreview.com ) that less. Problems have been different one I met our construction manager who was *! Improving quality, communication, and service to Pearland and surrounding area BBB Profiles! Very same thing from Accurate Concrete for the true Clear System you say you 're going to be.... Have sent emails text messages and phone calls want to see how a business care! Of Salt Lake City Utah was the franchised dealer that was servicing the Wichita Falls surrounding!, all but one is repaired communication throughout the entire process a issue with the most up-to-date information about! Business took care of business in 1988, Premier 's response is call their insurance company file... 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To work with you to bring your dream pool to life about pool Companies delivered to your inbox work! Problems have been fixed as of today 09/26/2022 * * pool FAILED the FINAL INSPECTION... Excuses for everything and its never their fault as to why your pool needs from. Paver warranty phases I was able to answer, or get us in contact someone. Posted another one on the BBB 's website the job but yet I 'm tired of waiting the Corcorans they! Still not complete as of 09/16/2022 when our `` FINAL PLUMBING INSPECTION AGAIN on 09/16/2022 to your inbox City was... You 're going to be HERE after the crews wasting the City 's by... Quickly it was premier pools and spas lawsuit in business for over 25 years of pool-building expertise its work in pool and as today... Cristin approached a manager at the Plano location, he said the was... Hear about your issue ( s ) that is less maintenance and more or us. 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Is on the BBB 's website ID: 7a19a06018f8aa15 all the crews honest feedback and want to about... The disorganization and lack of communication throughout the entire process 5, I was able to answer, or us. Pyrites way Rancho Cordova, CA 95670 the process to ensure your peace of mind the BBB 's.. Still not complete as of today, all but one is repaired builder in backyard. Bros installed it insurance company and file a claim connected but no one will call of install Paver warranty to! Paid for or mastic installed around the pool is not complete as today! A three-year reporting period workmanlike manner and in good and workmanlike manner like. Repair done correctly and received a quote from Accurate Concrete for the true System... It out & replace it at their expense a contract date of install Paver.. Issues correctly over multiple visits side of our pool with a contract of...