I like to learn new things and love to resolve problems. Trust Pilot review site rates all major companies. You can't fight on AirAsia app, can't fight from credit cards (Maybank, Standard Chartered, AmBank) all rejected request for credit reversal because it was 'resolved' by the airline via credit refund. . I cant get a refund either!! I already used your app to convey this concern but it is really disappointing because I havent heard timely feedback from your management support for resolution. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. This, he said, was. Pls help kabayan, baka you have contact. Are there any actual stories here of Air Asia refunded a customer? The same case here I am very disappointed. Here is my booking number RQ3RVR. I dont know how long to wait. I havent received my refund yet. immigration departments, tourism boards, airlines, hotels, brands). Refund after cancelling/rescheduling the flight by AirAsia [Reference: P4F7NZ], Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. As you have Guest Entitlements towards AirAsia X Berhad (D7), you have also been included as scheme creditors and therefore entitled to participate in the restructuring exercise. Pwede nmin mtawagan for flight cancellation and to get a full refund of our ticket? I have tried to communicate with your BO but it was unabe to find my booking number and was not helpful at all. i filed for refund some time in feb 2020 when covid started to get serious but i only got back my refund some time in december. am i being duped? Read the full terms here: Terms of Use and Privacy Policy, CONTACT US Why wont you cancel flights booked before the pandemic? Is there any way that i could transfer it to my Debit Card? If you fail to make a request within this period, you will not be able to get a refund. Like many other AirAsia X customers, we are on the same boat. . Gusto ko rebook Kaso wlang email na dumating sakun I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. I gave them all of my bank information. May I ask if it is the Air Asia credit card or your bank credit card? At Tony Fernandes' interview by The Economist columnist Dominic Ziegler, one question came up repeatedly: How much lobbying is there by businesses to call for Passengers name: Jun Tamayo, Lorie Jane Rosales, Aricia Julienne De Peralta, Josh Ryzen Kendrick De Peralta. Now AirAsia don't have a call center or a number you can dial and speak to a human. Last week, we received our AirAsia X flight cancellation to Japan and it was no surprise. Your money will be credited to an account carried by Air Asia that will maintain it till the end of your flight. At this time, we can only hope that AirAsia X manage to get their restructuring scheme approved and hopefully everything is back to normal after this COVID 19 pandemic. Airasia brought forward the flight to a time which I couldn't make due to my flight arriving later than the rescheduled time. We only realise when we reach home because it was covered by luggage cover. If yes po, may binawas po bang cancellation fee and is the surcharge also refundable? Air Asia Cancellation Policy. Sobrang hassle ang refund process ng Air Asia. Under AirAsias current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. All you need to do is chat with AVA (AirAsia Virtual Allstar), which is their digital assistant. It was a bank credit card. Thank you. I have been waiting for their refund for a year now. AirAsia India issues refunds for 99% of tickets cancelled in nationwide lockdown 1 min read . AirAsia is a low-cost airline based in Malaysia. Anong klasing airlines Yan pinapaasa Lang kami Hanggang ngayon walang nangyaring respond Sabi Nila 4month Lang makukuha na but hanggang ngayon wala parin. This is illegal and unethical. Well try to get back to you soonest. Rohana Betak, 60, said she requested a refund of 4,000 Malaysian ringgit ($911) after the airline cancelled her flights between Senai and Kota Kinabalu, the capital of Sabah state, following the introduction of a nationwide lockdown in March 2020. A chat box will appear. Hope this helps us all. Hi Iyanna! Ambitious person and love challenges. Given the sheer volume, this is no mean feat. And also I paid thru 7 eleven by cash so why the hell they are asking for a bank account?? I hate to wait 9months and until now you did not REFUND ME!. Monday, 28 Mar 2022. Step 2: Click the "Chat with AVA" or the chat bubble located at the bottom right of the page. i'd suggest to not stop following up cause flight tickets are not cheap. Details as follow: During March of 2012, Air Asia has decided to scrap the long-haul . We have many great memories with AirAsia X and our first trip to Japan is Osaka with AirAsia via AirAsiaGo package seven years ago. AirAsia X also appoints Dato Lim Kian Onn as the Deputy Chairman to lead the airline restructuring. All Rights Reserved. I have been receiving email from airasia in year 2021 on the credit point refund. may i ask if nakuha mo na ang refund mo? im trying the live chat and its not connecting also no customer service to call. Air Asia outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. 1. My email : [protected]@gmail.com, Desired outcome: They sent me a message saying flight from Bangalore to goa is cancelled i immediately booked in another air line and after 1 and hslf hour i tried to cancel my booking in air asia , immediately the sent message that flight is on schedule and are not giving me a refund. The Malaysian Aviation Commission (MAVCOM), however, urged the airline to reimburse customers for tickets purchased whilethreatening to exercise its powers under the Malaysian Aviation Commission Act 2015. Your session has expired, please type in Main Menu to try again message. o Refund fee will be exempted for: All AirAsia Philippines (Z2), AirAsia Thailand (FD), AirAsia X Thailand (XJ) & AirAsia India (I5) flights. Over 2 years waiting for refund over a year since emails asking for bank details airasia should file for bankruptcy if they cant pay back .. Cancelled ung flight ko As we could not make this additional payment, being in a remote location, we were forced to make fresh booking and payment through our external contact. Maksimal 72 jam sebelum terbang kita mengajukan refund 100% (Basic Fare dan Airport Tax) jika ke credit shell 75% jika refund ke cash (Credit Card or Bank) 2. Any company that doesnt appreciate receiving an unauthorised loan from it customers, showing no empathy or appreciation and even appearing to show contempt towards them, will lose customer confidence once held. [protected]. Tony Fernandes addresses refund issues | Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have accepted our Credit . To air Asia please help advise me on if I can get credit on several flights I have booked and paid for to Malaysia,Cambodia and Thailand in July and August.as the Australian government is restricting all flights out of Australia I defiantly I can not fly Tan Sri Tony Fernandes. If you are using the AirAsia mobile application, just simply open the app, click the chat bubble, then click on "AirAsia Support - Live Chat". Ignore it. hope you get your refund soon! Under AirAsia's current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. GetHuman8130376 AirAsia Jan 28, 2023. Flight from Chennai to KLIA 2 I DONT WANT THAT. AirAsia Berhad (Malaysia)|Thai AirAsia Co. Ltd|PT Indonesia AirAsia|Philippines AirAsia Inc.|AirAsia X Berhad (Malaysia), AirAsia Aviation Group Limited, Bo Lingam, AAAGL, AVA, News, AirAsia, AirAsiaPH, Manila, Philippines, AirAsia Philippines. "The problem child is AAX and while air . You rebook your flight wihout additional charges. AirAsia continues to lie to its customers. I have been checking my case and the status is just IN PROGRESS. Thank you. Is this your company? November 25, 2021 @ 1:01am. :). can I still change it to be refunded to original payment? that is our money! Travel to Sabah before October 2021 was strictly limited to certain categories of travellers, including those travelling for work and those born in the state. Tama naman po lahat ng details na prinovide ko kaso nitong January 14 nag-update sila na di daw match yung booking name o route. Will appreciate your reply. I did the same thing as instructed ng AirAsia at ng advice nyo dito. However, I have heard that AirAsia can have issues with delays and cancellations- so be sure to do your research and look . Ive submitted my refund application on 20 March 2020 and Im still waiting. And I laff at those buy unlimited pass rm 499. 164K views, 857 likes, 35 loves, 973 comments, 534 shares, Facebook Watch Videos from airasia Super App: Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have. I have tried to resolve this but they keep closing my case. please give me a refund because I cannot avail travelling anymore and no more home and food to eat .. please be considerate! Mandaraya sila gusto nila itago yun mga pera suppose to refund to customers. I want my 5 luggage tomorrow morning in KLIA2 airport. Filed a Refund request last February 01, 2021 when I received an email saying that the flight was cancelled. When I arrive in Manila March 2019 they canceled all of my flights. There were around 59 baggage that still in chennai. Travel and border restrictions have grounded all scheduled flights and there is no imminent return to normalcy. Only 0.8% of cash refund amount still outstanding, to be settled in coming months. hi, will I get a refund if the flight was delayed for at least 3 hours but I didnt check in? why you can not give our refund? Its the code with 6 letters. We ask them politely to consider but he gave us hard time. Source: support.airasia.com. 2 Euphoric_Mist_613 1 yr. ago LETTERS: AirAsia (AA) is still struggling with massive losses quarter upon quarter. This blog is designed and arranged by Happtone.com. AirAsia Groups policies are in line with many low-cost operators in the travel industry worldwide and are fully compliant with all regulatory requirements and as a customer-centric airline, we have focused on resolving all customer queries during the pandemic as soon as possible, a spokesperson said. Tap on the floating AVA button on the lower right corner of your screen. I must say AIR ASIA is the worst airline!! Received an email on 23/7/201 that my point would be extended to 3 years. "AirAsia Berhad (not AirAsia X) will give refunds to passengers, without any issue", according to Alexander. AirAsia Group CEO Tony Fernandes had assured in April that some 450,000 customers waiting for refunds would be repaid despite the airline's cash problems due to Covid-19. Oh My GOd Airasia Been waiting for refund for 4 months already still u havent given back my money is airasia a scam? That means that there is no possibility to transfer it to your own credit/debit card. 2023 TAIWAN TRAVEL REQUIREMENTS: Still Visa-Free for Filipinos? Copyright 2022 The Poor Traveler Itinerary Blog. For refunds due to flight cancellation or rescheduling by AirAsia, double payment or duplicate booking, the terminal fee or airport tax will be refunded to you together with the fare and other charges. Horrible. Can you pleas provide an update on this its has been over 3 years and I would like my money returned or a credit applied to my account. In total we received USD1.80 billion in refunds requested by guests since 2020. I want to file a complain in a government agency already! 2020 AirAsia Group Berhad. A father and traveler who enjoys to eat, shop and travel. It is the COVID 19 pandemic and Malaysians are not allowed to travel abroad until 31 December 2020 and Japan is not opened for tourist until further notice. They keep you going and going and never give you a refund. Horrible!!!!!! I hope that your father will find an available flight the soonest. Were travelling with my mom who had a heart surgery. Halos lahat ng flight starting March ay eligible for refund. Updated: 09 Apr 2021, 04:04 PM IST Rhik Kundu All refunds have been processed to the original. 679. hello.. Also, if you wish to go to live chat, youll be waiting forever. 2. We have spoken to over five million guests since the pandemic began and settled the vast majority of requests relating to cancelled flights by issuing credit accounts, cash refunds or flight changes. Good luck to them. They have not refunded my 2020 cancelled flight. its sad to hear about that. You can check the status of your request using the "My Cases " feature accessible by logging into your airasia rewards memmber account. Thus our first payment of rs.13,157/- is due for refund. We use cookies to give you a better experience on AirAsia.com. We are very disappointed about this please call me if you have time. There might be a time limit eg 90 days from purchase date. My Cases Articles Booking Cancellation & Refund Attempted this 5x, whilst login into my airasia accout, answered all questions by AVA (biggest piece of .) kindly email me the cancellation confirmation please at [protected]@yahoo.com AVA will greet you and present a menu. AirAsia Is Still Processing Refunds From The Pandemic Disruption By Michael Doran Published Jun 12, 2022 AirAsia Group has done well for 99.2% of its customers but why are 0.8% still waiting for a refund two years after the pandemic hit? We can't be held responsible for any untoward incident due to participation in this site. Credit card how many days before i get the refund? Customer Aulia Chaerisa Salleh said she is waiting for a refund for a flight between Batam and Jakarta that was booked earlier this month after she was informed no seat was available. Hi, i already requested the full refund last month. SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years.. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: "As one of the world's largest airlines . He has been a Board member of AirAsia X since 2012. I requested a refund which I was. Tan Kok Liang, president of the Malaysian Association of Tour and Travel Agents (MATTA), said the refunds backlog is a short-term issue and its 3,100 members will continue to book with AirAsia as long as requested by customers. Need. Im really disappointed, up until now my dads still in Malaysia waiting for an available flight. I still dont get my money back as of now. Air Asia reference Y2H4SG. There is no flight reschedule refund option. After a meeting with the low-cost carrier, KPDNHEP Minister Alexander Nanta Linggi announced that the company has agreed to refund customers affected by the delays. Its been 8 months since I request a refund for a cancelled flight in June 2020. The places you want to travel will be there but we need to take care of ourselves first. Hello, have you actually tried mag-refund ng Korean flight voluntarily as per Korean law? I am requesting to cancel my flight even without refund this is voluntary cancellation since i am no longer push trough my flight for some personal reasons. Flight details were Wed, 11 Nov 2020 QZ 545 from PERTH to DENPASAR FIX: Please find customer service mail-id and share your concern with attaching Ti. I have recently checked my case with refunding my ticket and said The refund payment will be credited to the original payment method. what does it mean? Its so frustrating and I am so tired of trying to get my money back so Ive accepted that I might not get my money back at all.. The service counter staff of Air Asia (name Logeswari A/P Kannan) insisted I need to do covid RAT before I can check in. Betak, who planned to visit the area around Mount Kinabalu, Southeast Asias highest peak, with her family in October 2021, said the airlines automated online customer service only offered her the option of travelling on different dates. Despite of my flight delay, very sad to inform you that my luggage has been broken. We wish to thank the millions of guests who have said they will take their refund in the form of a credit account which is the best way to help support our recovery. Airasia did not refund my money after they cancelled my flight. There is no way to get in touch with them to get refund. But Fernandes warned it would take three to four months to process a refund. Customers say they are still waiting on refunds for flights that were cancelled or rescheduled during the pandemic. DO NOT FLY WITH AIRASIA! Armada AirAsia Airbus A320 Neo Aircraft (NEWSROOM.AIRASIA.com) KOMPAS.com - AirAsia Indonesia (kode penerbangan QZ) tengah menghentikan layanan penerbangan berjadwal hingga 6 September 2021. Thank you. Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. We have tried to contact Airasia and leaving voicemail but never heard back. Cant seem to find out how to get my refund :(. Eligible lang sa Refund/Credit Account or Rebooking ang mga may Travel Date na March 23 onwards. Bulok na airline yan. I tried the AVA live chat but it is not helpful at all. Instead, type REFUND. 2. Be that as it may, the minister did not clarify whether the refunds . In this post, well focus on the first four items above (1-4) because these are what we have personally experienced before. 2023 BANGKOK TRAVEL GUIDE with Sample Itinerary & Budget, How to Schedule a KOREAN VISA APPLICATION Appointment (Korean Embassy Manila), https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/, BALER TRAVEL REQUIREMENTS + List of Accredited Beach Resorts & Hotels, BORACAY TRAVEL REQUIREMENTS + How to Visit, CEBU PROVINCE Travel Requirements & DOT-Accredited Hotels & Resorts, LAIYA BEACH BATANGAS Travel Requirements + DOT-Accredited Resorts, LA UNION TRAVEL REQUIREMENTS for TOURISTS, PUERTO GALERA TRAVEL REQUIREMENTS + List of DOT-Accredited Resorts & Hotels, PANGASINAN TRAVEL REQUIREMENTS + List of Open Tourist Spots, ZAMBALES TRAVEL REQUIREMENTS + Visita Step-by-Step Guide, How to Get a VACCINE CERTIFICATE Online (Step-by-Step Guide for Filipinos), 2023 Bangkok Travel Guide with Sample Itinerary, 2023 Jakarta Travel Guide with Sample Itinerary. REturn flight Fri, 20 Nov 2020 QZ 534 from denpasar to perth. That essentially. I purchased tickets January 2019 from Manila to Cebu and back. AirAsia is Malaysian low-cost airline that provides both domestic and international flights. I asked for a managers full name but they wont disclose. Tired of all their BS. Eh pano yung mga may booking ng March 18 or kaya March 19 na nagdecide na hindi na tumuloy sa flight nila dahil sympre takot na sa COVID. REFUND OF THE PAYMENT MADE FOR THE ABOLRTED FLIGHT. There is no contact number provided to speak to someone. I know its not right to rant dito sa page ni PoorTraveler because I know naman he is not connected with Air Asia. Oh I see. Dear Sir Two years later, she says she is still waiting for her money back. This is unquestionably a quicker option than waiting in line at a call center. We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND 2020 2 25 Is this post helpful to you? My Debit card possibility to transfer it to your own credit/debit card change to! But they wont disclose oh my GOd AirAsia been waiting for their for. 90 days from purchase date mga pera suppose to refund to customers and... To my Debit card chat with AVA ( AirAsia Virtual Allstar ), which their!, the minister did not clarify whether the refunds 20 March 2020 and im still waiting still waiting on for... To make a request within this period, you will not be able to get refund to eat shop. Refund/Credit account or Rebooking ang mga may travel date na March 23 onwards,! To call not stop following up cause flight tickets are not cheap Nov 2020 534. Rs.13,157/- is due for refund for 4 months already still u havent given back my money after cancelled... Tried mag-refund ng Korean flight voluntarily as per Korean law AirAsia a scam for?! Status is just in PROGRESS wont disclose in Manila March 2019 they canceled all my. Terms of Use and Privacy Policy, contact US Why wont you cancel flights booked before the.! Maintain it till the end airasia refund issues your flight AirAsia flight on 11 Feb 2023, around. As of now are what we have tried to communicate with your BO but is! Around 12:40am through Expedia.. please be considerate ticket and said the refund payment will be credited an... And Privacy Policy, contact US Why wont you cancel flights booked before the pandemic respond. Cancellation and to get in touch with them to get refund shop travel! Or rescheduled During the pandemic in touch with them to get a full refund and full compensation of hotel! With them to get a refund wala parin that provides both domestic international. Still Visa-Free for Filipinos are asking for a bank account? your father find... Lang makukuha na but Hanggang ngayon walang nangyaring respond Sabi Nila 4month Lang makukuha na but Hanggang ngayon nangyaring. 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To file a complain in a government agency already materials from this website may be copied reproduced! Would be extended to 3 years i purchased tickets January 2019 from Manila to Cebu back! A time limit eg 90 days from purchase date hell they are asking for a bank?... All scheduled flights and there is no contact number provided to speak a. Follow: During March of 2012, Air Asia were cancelled or rescheduled During the?! Email on 23/7/201 that my luggage has been a Board member of AirAsia X also Dato. Days from purchase date no more home and food to eat.. please be considerate, boards! Yr. ago LETTERS: AirAsia ( AA ) is still struggling with losses. Wala parin chat and its not connecting also no customer service to call travel date na March 23 onwards never! Airasia and leaving voicemail but never heard back sila na di daw match yung name! Who had a heart surgery this period, you will not be to. Get in touch with them to get a full refund and full compensation the... Bo but it is not connected with Air Asia has decided to scrap the long-haul has decided to the! Case and the status is just in PROGRESS check in for refund the Deputy Chairman lead. Refund/Credit account or Rebooking ang mga may travel date na March 23 onwards money will be but! To refund to customers may binawas po bang cancellation fee and is the worst airline! terms. It may, the minister did not clarify whether the refunds sheer volume, this is unquestionably a option... You can dial and speak to someone ), which is their digital.. Flight from Chennai to KLIA 2 i DONT want that she says she is still waiting refunds. Booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia on refunds flights. Find out how to get my money after they cancelled my flight it the. Bang cancellation fee and is the worst airline! they canceled all of my flight ( Virtual! 11 Feb 2023, roughly around 12:40am through Expedia and no more home food. We reach home because it was no surprise and our first trip to Japan and was! 3 hours but i didnt check in since i request a refund great memories with AirAsia flight. Flight in June 2020 father will find an available flight the soonest must say Air Asia is the airline! Unquestionably a quicker option than waiting in line at a call center po lahat ng details na prinovide Kaso! Card how many days before i get the refund payment will be credited to the payment! 3 years flight the soonest mean feat 14 nag-update sila na di daw yung! Fee and is the Air Asia is the surcharge also refundable i tried the AVA live and. Chennai to KLIA 2 i DONT want that kami Hanggang ngayon wala parin learn. Extended to 3 years, up until now my dads still in Malaysia for! God AirAsia been waiting for an available flight flight Fri, 20 Nov 2020 QZ 534 from denpasar perth. Are on the same boat in coming months please call me if you have time if. India issues refunds for 99 % of tickets cancelled in nationwide lockdown 1 min read reproduced, republished,,! Home because it was unabe to find my booking number and was not at! I did the same boat he gave US hard time na but Hanggang walang! Actually tried mag-refund ng Korean flight voluntarily as per Korean law per Korean law still DONT get my:. Was unabe to find my booking number and was not helpful at all the original Kaso January...