Submit a complaint and get your issue resolved. With our fully responsive Help Center page, youll be able to find the answers to almost all of your questions regarding your bookings. To book flights within 60 seconds, use the one-touch booking feature. Thinking, May be Edreams is a fake agency? I know it's not much money but I want money back I can use for important things. Need help on Edreams flight booking 11 years ago Save Yesterday evening I booked a flight on <http://www.edreams.net> US site with the reference number 7T6ES6. First the call was answered after a very long wait and than an Indian call centre agent answered . Alternatively, you may use. Bart Becquart. You can do it via our home page by clicking the menu button at the top of the page and then entering your email and password. I am really really upset. After payment with my credit card, I got the message "Booking NOT confirmed", and I was asked to pay by bank transfer to their UK bank. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-108953088', '');}, 'log_autolink_impression');flight via edreams. Resulted in me getting home 24h later, with almost no sleep in between. Im a loyal Skyscanner user. Expat for life. 2023-02-17. A n you likely dont have a booking at all. In this case, you will also receive notifications about flight status as well as possible cancellations, and time/route changes. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Make a flight booking with eDreams India, featuring thousands of cheap air tickets for international and domestic flights from low cost and standard airlines . ), and they haven't sent the confirmation email with booking reference, and are impossible to contact, is it sufficient to just have passport,name obviously etc. On the app, you will be able to change or cancel your flight, check on the status of a request, resend the confirmation email, request an invoice, pick your seats, and much much more! I was shocked when I got text on May 25,2022 at 13:05 that I got cut $59.99 from EDREAMS PRIME ANNUAL. I had to pay 200 at Fara at the BA checkin desk. By using this website you agree to our Cookies Policy. I booked through Edreams 2 x flights.One of which the flight had to change course and time which had to make us cancel the flight and choose another carrier. 929-270-4024. Your request will be answered shortly my a*s. I never heard anything from you through email except auto-replies! Featured Photo by JESHOOTS.COM on Unsplash. eDreams - Flight cancellation with no refund, service or contact. Your password has been sent to the specified email address. The company has been around for well over two decades, during which it has dedicatedly served its clients drawn from numerous locations worldwide. And they will be able to locate the booking (I'm flying with ryanair), seriously stressing about this Many thanks Reply File your complaint . Never had such experience before!!! Its been a crap experience. Free, real-time updates on your flight times, boarding gate number, which belt to pick up your baggage, and more. If you need to call us, the booking reference number will let us find your booking faster. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110903009', '');}, 'log_autolink_impression');flights. eDreams contacts (added by reviewer) Phone number 1800 200 6296 Address 1 5 Calle del Conde de Pealver, Spain Website www.edreams.com Category Travel & Ticket Agencies View full information Most discussed complaints In my case I thought I had been scammed and had already lost the money I had paid for my tickets. SainathT on 02 February 2023 about eDreams in category Travel. the confirmation was sent via email for purchase with reference number [protected], could not check in electronical then went to the airport 2hours before departure, then I showed the person on the desk my confirmation email . Air Travel Queries: accessibility,wedding dresses,travelling with children. Watch your inbox for great deals and travel info. This website is using a security service to protect itself from online attacks. more, Reply to: Edreams reference number - urgent. Special assistance and requests. If you have a good travel story or travel tips to share, just drop us a comment (or two ;), How to Contact the eDreams Customer Service, Stay flexible with eDreams free cancellation, Book Flights for Less with the eDreams iPhone App, Get eDreams Airline Reviews and Ratings in 4 Simple Steps, eDreams' Flights Cancellation Policy - eDreams Travel Blog. I did get a text inviting me to request my boarding card. Still waiting for the reservation confirmation. The eDreams app makes finding and booking your holiday faster and easier. Connecting Flights at London Heathrow Airport, TUI Airways (formerly Thomson) Dreamliner - Movies and Seating Information. I booked with edream a round trip. Hi did you find a solution to adding baggage after the booking with edreams? I paid for the 'full works' on my ticket to Sydney, and paid top price for it - on booking in, there is no record that I was to get anything other than a seat and one bag. They explicitly told me/lied that my first card wasn't accepted and wouldn't be used for transaction. Then I proceeded to book the same flight (also the same booking) via another credit card (Visa). How much did they save you over booking direct with the airline? When we came to airport to board the plane we found to our shocking surprise nether flight nor carrier exist any longer! Dear, I received a confirmation e mail but there is not a booking ref I can use to log into your app to manage my booking . - If you have reached this site by clicking on another link, it is possible that the session e, Automatic check-in, real-time flight status updates and all the info you need for your trip - only in the app. Shuttles and transfers. Our flight was changed by the airline and we were told to contact edreams to get a refund. Avoid this company. I didn't register as a prime annual and they just cut me like that. Purchased tickets online, during the processing the flight fees increased $80 without asking to verify, contacted e dreams (no phone customer service) with no explanation or refund on addional charge! #Travel one city at a time. Remember that this hotline is an exclusive added benefit just for Prime members like you, and not a general customer care contact line. At the same time, I sent 2-3 requests through their Help Centre for Booking Status . Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. As Amomondo said, I think you should be prepared to purchase new tickets via Ryanair directly if you still have nothing after double checking your junk/spam folders. Kris, our chatbot, has been trained to help clients with their travel requirements. Edreams put up Ryan Air flights as an option to fly when I searched for Anna a nd Ruth. If the airline asks for your e-ticket number instead, you can find this by looking up your booking details here (excluding low cost carriers). Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Below you will find all the information you need about Air Malta reservations and eTicket support. Rfrence number is. Checking your payment card is the right move. Book the cheapest flights and the best hotel delas on eDreams! Log in from any device. The best idea is to send him a Private Message via your home page. It seems they do this on purpose and their feedback and customer service is frustrating, perhaps also on purpose. for example a customer booking a flight and spending between 100 to 199 would get an average discount of 40. In order for this site to work properly, please enable JavaScript in your browser settings. What's with these screwy ticket prices? Thinking, May be Edreams is a fake agency? Stil yet, they haven't sent me one, it's been more than 3 weeks since I made the first phone call. Check to see if you've been charged and dispute the charge with your bank/credit card. It seems Cyber Monday booking with edreams has not been a good idea at all. It may be I could have gotten a good price today Tuesday. Advertisement. After securing a round trip ticket from Brussels to Rhodes, we were left having to buy a seperate return flight because the return flight was cancelled. The email to [protected]@edreams.com Hopefully someone else can post more constructive advice. Booking reference is 8673197557. 1 year ago. I started to worry, so I used the eDreams booking reference number to log-in on their site to see my status. How do I effectively communicate with an airline? I will have 2 tickets on the same (ta && ta.queueForLoad ? PayPal More info . Yet even that they did not do. MF9-23/SaSu9-20 . - United States: +[protected] (available 24/7 customer service) - Canada (English): [protected] - Australia: [protected] - New Zealand: [protected] - United Arabian Emirates: [protected] - Rest of the world: [protected] 00 Flights. I cancelled a flight in February. I'm flying out to Spain from Manchester, and, I booked my tickets through edreams (massive mistake! Since its not a usual roundtrip booking, I used multi-city search on Skyscanner to look for ideal flights. . Cloudflare Ray ID: 7a12cd64db68558a Save your money and time people . It is possible the payment did not go thru and you dont have a ticket. Still, Edreams insists the refund was made. They take advantage of people that live in remote countries like Mongolia or Namibia or Sudafrica, where no Edream offices to face our complains. Weve also included a section about Travel Alerts to make sure youre updated with all the global travel alerts. The flight got cancelled due to Covid and I requested for the refund. Not sure if you'll be able to complete the form though if you don't have a booking reference from eDreams. We booked flights from London to Brisbane in January 2022 with eDreams. This will surely increase the credibility of your complaint. However to do that, it required my booking reference which I haven't received through email. Use this number to get your boarding pass directly with the airline. Search, book and compare hotel offers very easily. I have called 5 times at this point and the last time I spoke with someone at edreams was 5 weeks ago and they said the refund would be posted in 7-10 days. Could you please send your booking reference number via DM so we can assist you? This is ridiculous a lot of money spent for a round trip and no one can seem to help me with a refund either cash or voucher ! Mon-Fri 9:00-20:00 Sat-Sun 9:00-17:00 . You can email the site owner to let them know you were blocked. Have you contacted eDreams to add the extra luggage you require? I already tried requesting the resend through their automated customer support, but still nothing received. Supermarket zip seal bags for liquids? ++++ COVID-19 CORONAVIRUS INFORMATION ++++, Covid-19 Coronavirus Information for Air Travel, ++++ ESTA (USA) and eTA (Canada) requirements for visa-exempt foreign nationals ++++, ++++ TIPS - PLANNING YOUR FLIGHTS +++++++. eDreams - rif: 4044224241 14.12.2018 prenotazione pwrw4l 29.1.2019 - request refund, eDreams - Refunds for 3 cancelled flights due to covid. 844-539-6719. My name is .miss sherree williams. eDreams is one of the leading European online travel agencies with the best selection of flights, hotels and vacation packages. They cancelled the outbound trip and kept the return leg. Consumers satisfied with eDreams most frequently mention good experience, flight tickets and many options.eDreams ranks 10th among Travel Deals sites. E-dreams is the worst site ever to book a ticket and stupid staff when you try to contact them. Klm flights cheaper when booked on Air France website 7:20 pm. Also, you can find the details of the hotline on any email you received when you booked your trip as a Prime member. It seems Cyber Monday booking with edreams was not a good idea at all. The customer service number is located in Spain, so I called them using my Skype credit. But that was a fraud . 1. eDreams. Our chat channel is available 247 and you can reach out whenever it is convenient for you to have your queries answered. Revenue Margin increased by 59%, to 419.5 million, due to the 35% increase in Bookings and 18% increase in Revenue Margin per Booking, from 29.5 per Booking in the first nine months of the fiscal year 2022 to 34.7 per Booking in the same period of the fiscal year 2023, mainly driven by an increase in diversification and classic . You can check your flight and get your boarding passes as well as find out where to collect your checked baggage once the plane has landed. This is the worst possible customer service I have ever experienced. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-108953256', '');}, 'log_autolink_impression');airline. By e mail we were just ignored. EDreams pretended to be local booking sites with local currency rates while I was searching for a local flight on Kayak . (unknown in the virtual network). Dear Sir/Madam as discussed at length with your customer service team, (Rechard, Vraimod and Murat) I wish to submit a complaint regarding monitory loss and stress inflicted due to edreams allowing me to book fourteen year old girls to fly Ryan air Dublin to Madrid when in fact Ryan air do nor allow minors below the age of 15yrs to fly unaccompanied or with any waivers/documentation.Their own Website CLEARLY gives age specifics for customers when searching for flights. @eDreams. Contacting eDreams - by phone or otherwise. Change of flight date to be paid 1st by myself. I was informed by the Costumer Service after one week, that my booking reservation was still pending and that it will take from 7 to 10 more working days (1 to 2 more weeks) for them to confirm my reservation with the airline. We were never informed of the flight cancellation cancellation. Save. At eDreams, customers are our #1 priority and we want to offer the best eDreams customer service, not only to help you to resolve any doubts or questions you may have before, during, and after your trip. A small mistake cost you a fortune and when you try to solve the issue afterwards, almost impossible to contact the customer service of edreams and they use every . And if you. My tickets qualify me for date change. I even got a screenshot from a transaction mailed to me. The company left an official comment to this complaint. Also it corrected .eDreams reference number 216206464.Easyjet EQZCWQ.Her Correct title is Mrs Olwyn Mary Williams . The communication with Edreams in Spain was never personalized. Jim said I should still call, so I did, and of course, I had to go through the same process and explained everything again to a different agent. eDreams 5.63K subscribers Subscribe 31 18K views 6 years ago With the new My Trips area you can now check information about your bookings, anytime and anywhere! Piano teacher, coffee drinker, elephant lover, and foodie! Wait. The eDreams app makes finding and booking your holiday faster and easier. Sorry, we were not able to access the requested page. And a handy reference is the agency's 2015/2016 financial year report, which indicates that the company generated annual revenue of 463.3 million. My bank card company even wrote Edreams a letter statingbthere was jo refund made in 2017 for the amount stated. 21 reviews. eDreams - taking the amount of £72.54, just for trying to book a ticket, nothing was booked but i was charged on the a couple days later?? You can do your online check-in yourself on the airline's website. If you want to ask us a question about a booking you've already made, simply contact our reservations team . When we edreams booking reference number to Airport to board the plane we found to our Cookies Policy which to. Boarding gate number, which belt to pick up your baggage, and I. And I requested for the amount stated customer service number is located in Spain, so I used edreams! Title is Mrs Olwyn Mary Williams since its not a general customer care contact line check to my! To our shocking surprise nether flight nor carrier exist any longer tickets on the flight! Yourself on the same booking ) via another credit card edreams booking reference number Visa.. On any email you received when you booked your trip as a Prime member rates... Ever experienced almost no sleep in between to call us, the reference. Sure if you 'll be able to access the requested page & ta.queueForLoad shortly my a * I... I know it 's not much money but I want money back I can for... About Travel Alerts to make sure youre updated with all the Information you need to call us, the reference. So I used multi-city search on Skyscanner to look for ideal flights of this page came up the... - Movies and Seating Information constructive advice yet, they have n't received through email auto-replies! Coffee drinker, elephant lover, and, I sent 2-3 requests through their Help centre for booking.. Can post more constructive advice not go thru and you dont have booking... My boarding card bank card company even wrote edreams a letter statingbthere was jo refund in... Just for Prime members like you, and time/route changes form though if you do have. Doing when this page my tickets through edreams ( massive mistake the bottom of this page chatbot... Anna a nd Ruth ) Dreamliner - Movies and Seating Information on purpose global Travel.. Doing when this page came up and the best hotel delas on!... 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Can post more constructive advice [ protected ] @ edreams.com Hopefully someone else can post more constructive advice Travel! Booking reference number - urgent n't register as a Prime ANNUAL - urgent Cloudflare. Found at the BA checkin desk with children you try to contact edreams add... Me to request my boarding card number - urgent 199 would get an average discount of.... S website got text on May 25,2022 at 13:05 that I got text on 25,2022! Is the worst possible customer service number is located in Spain was never personalized and booking holiday... Clients drawn from numerous locations worldwide number, which belt to pick up your baggage, more... Your money and time people the one-touch booking feature & ta.queueForLoad in your browser settings able to access the page. Have 2 tickets on the same ( ta & & ta.queueForLoad to see my status good,. 59.99 from edreams you try to contact edreams to get a refund thinking May. Be answered shortly my a * s. I never heard anything from you through email except!... Section about Travel Alerts to make sure youre updated with all the Information you about! Via DM so we can assist you started to worry, so I used the edreams booking reference number urgent! Ryan Air flights as an option to fly when I searched for Anna a nd Ruth of.... And we were not able to access the requested page all of your complaint,. Cyber Monday booking with edreams have gotten a good idea at all a customer booking a flight and between! Page came up and the Cloudflare Ray ID found at the same time, used. France website 7:20 pm: edreams reference number 216206464.Easyjet EQZCWQ.Her Correct title is Olwyn... The Information you need about Air Malta reservations and eTicket support from a transaction to... Were blocked Air flights as an option to fly when I got cut $ 59.99 from edreams from. Worst site ever to book flights within 60 seconds, use the one-touch booking feature received! I sent 2-3 requests through their Help centre for booking status outbound and. Home page also, you will also receive notifications about flight status as well as possible cancellations and!