Travel Agent, Freight, Group and Special Event bookings will not be available to amend online. Members of the public can access information about working in our Company and apply for any external vacancies on our Jobs at Spirit page. if there is an outstanding balance on your booking, you can complete your payment online. The new gift voucher will be issued to the recipient of the original gift voucher. {{IbpCms.accommodationReclinersBlockedMessage}}, {{IbpCms.accommodationNoDayTicketsForNightSailings}}. https://spiritoftasmania.com.au/terms-and-conditions/terms-and-conditions-of-refunds. One of the dogs, which also went missing, was found about 700 metres from the house a few hours later. Yes. No, there is no amendment fee when you amend your booking online. A carer travelling with a TPI pensioner card holder is entitled to the discount. If the names of the passengers differ in each direction, please make two bookings. Alternatively you can pay via EFTPOS at Spirit of Tasmania Terminals. It appears your name is incomplete or invalid. Also. She has covered a range of areas and issues including crime, health, environmental issues, business, social affairs , the arts and education. No. We had an enjoyable night passage on the Spirit of Tasmania. If you are travelling with medical oxygen cylinders, please visit the Specific Needs and Assistance page for more information. A lot of people were ill on the way over (thank goodness we had a cabin or l would be ill too in sympathy).Our cabin was right at the front, so we felt most of the movement. A young woman is claiming the Spirit of Tasmania lost her dog after her Doberman cross Rottweiler went missing on the ship. Closing in {{callbackCloseDelayCounter}} seconds. If you are travelling without a vehicle you are restricted to placing two items only on the baggage trolley. She has covered a range of areas and issues including crime, health, environmental issues, business . more. Please ring 1800 634 906 to make this booking. Shayla Phillips was last seen playing in a backyard with two dogs around 2.30pm on Wednesday afternoon in the Stormlea area of the Tasman Peninsula. Cinema needs to be prebooked in busy times. You can keep track of your trips via your own private member page, update your profile and access exclusive members-only offers. Please note this response is optional and fully confidential. For detailed information about how to get to the new terminal by car, public transport or shuttle, please visit Getting to Spirit of Tasmania Quay. All job vacancies are advertised at www.spiritoftasmania.com.au/jobs. Check-in opens between 1.5 hours to 2.5 hours prior to departure and closes strictly 45 minutes before the scheduled departure time. Pensioner fares are subject to availability and can only be booked if available. Almost 100 people are involved in a search for a four-year-old girl who went missing on the Tasman Peninsula and has not been seen for more than 24 hours. Spirit of Tasmania operates two ships which sail between Geelong and Devonport, departing both locations most nights. The trip was fine both ways. Yes. Your model of vehicle is up to {{getEditableVehicleOptions().vehicle.heightInMetres | number: 2}}m high. Are all Spirit of Tasmania crew vaccinated? At most times, bookings are open for the next 11 months only. You can find a list of locationshere. At midnight during the crossing, she was notified that her Doberman rottweiler cross Ester, 2, had gone missing. To avoid delays we recommend you avoid bringing these items on board. If you go to Manage my booking and enter your booking details, you can: Please make sure you are entering the last name of the contact name on your booking. Please make sure Address 1, Surburb/City, State and Post code are entered correctly. Medical oxygen cylinders, CPAP machines and Nebulisers must adhere to the ships rating: Voltage 230V and Frequency 60Hz. National; Incredible way Shayla Phillips found alive and well after 48 hours missing. What if I can no longer travel and I need to amend or cancel my booking? You will need to provide the trailer registration at the time of booking. All loose gas bottles including butane cylinder canisters, (subject to quantities deemedas personal use and not for commercial use),can remain in the passenger accompanies vehicle providing:-. Multiple payment options are available online. In a statement to the ABC on Wednesday, TT-Line said "continuing to work with the owner of the dog". View the most up-to-date Sailing Schedule. All cabins on Spirit of Tasmania have linen provided including sheets, doonas, pillows and towels. Your voucher(s) will cover the cost of your booking. Yes, you can send an unaccompanied vehicle. Picture: Facebook Ms Alexander, who was moving from Tasmania to the far north New South Wales with her "best friend" at the time of the disappearance, now faces the reality of settling to the next chapter of her life alone. TikTok announced it was banning dangerous tanning content so why didn't it? If you have a standard passenger vehicle with a Gas Bottle or Butane Canisters loose and not in their original packaging contained within the vehicle, the item will be deposited with security, tagged with your passenger details including booking number and can be collected upon disembarkation. Review tags are currently only available for English language reviews. For safety reasons, passengers are not allowed on the vehicle deck during the voyage. There is also a dedicated passenger drop off/pick up parking area at the front of the terminal. Dogs' Homes of Tasmania. "People in the community are suffering vicariously because we all know how utterly devastating this situation is for Holly and Ester.". Yes, travel insurance is highly recommend when purchasing a fare that has non-refundable cancellation fee. If you are travelling with a pet we strongly recommend booking a kennel. If you are unsure, please report to the pursers at Reception on Deck 7. For more information on amendment and cancellation fees, click here. The only thing you need to bring is linen for the cot. Email [email protected] or call 0448 302 029. I had also assumed that you would need to provide a contact name and cabin/recliner number so that staff had a way of reaching you if anything was wrong with your pet.In actual fact, none of this happened.The section for animals is simply a crude bank of small and medium cages right next to the cars on the "ventilated" vehicle deck. However, you need to include infants in your booking. A desperate search is on for a dog missing after a voyage on the Spirit of Tasmania ferry. View our Privacy Statement regarding the personal information we have collected. Amendments made online must be made more than 3 hours prior to the scheduled departure time of your existing journey or the new journey you wish to travel on. medical oxygen cylinders, CPAP machines and nebulisers you must check they adhere to the ships rating: Voltage 230V and Frequency 60Hz. The length includes the caravan and attachments such as a drawbar, bike racks, gas cylinders etc. When booking your caravan, you need to select the 'towing a caravan or trailer' option. You can add a kennel at the time of your booking. Oops, you need to have at least one passenger. At midnight during the crossing, she was notified that her Doberman rottweiler cross Ester, 2, had gone missing. A distraught dog owner is desperately searching for her beloved pet who went missing on the Spirit of Tasmania ferry. For enquires about aquarium and pet fish, please call Biosecurity Tasmania on (03) 6165 3777. When you arrive at the Security Screening please present your E-Ticket and Photo ID.For more information about travel restrictions to enter Tasmania, visitwww.coronavirus.tas.gov.au. On days of single sailings, the voyage takes 11 hours. "People will boycott your ship and Tasmania over this disgraceful, archaic attitude towards people's pets. {{ Utils.formatCurrency(getAgentActualPaymentAmount()) }}. Your password needs to be 8-20 characters and may contain letters or numbers. There was an error retrieving our updated time table. After speaking with a number of people and reading other reviews since my experience, animals dying on the journey happens quite a bit. Measuring height: Vehicle height must include roof racks and any additional items stored on the roof of the vehicle (kayaks, baggage, bicycles etc.). For safety reasons, passengers are not allowed on the vehicle deck during the voyage. Oops, looks like you haven't told us if you're travelling one way or return. {{booking.getArrivalDate(legOfJourney, 'dddd D MMMM, YYYY')}} at See more details regarding the Bass Strait Passenger Vehicle Equalisation Scheme. Can I take gas bottles or hazardous liquids on board? Familiarise yourself with our sailings schedule, Introducing Spirit of Tasmania Quay, Geelong, Learn more about bringing your wheels on board, Find out how we're keeping our passengers safe, We have a range of options to suit your needs, Check out our new dining and lounge areas, Catch a flick in one of our two onboard cinemas, All the fun and frivolities on offer during the day. However if you are not a passenger on the ship, you will need to book through our Freight department. Wildlife such as reptiles, amphibians (i.e. Select {{legOfJourney.toLowerCase()}} date, Select {{legOfJourney.toLowerCase()}} accommodation, {{IbpCms.accommodationSpiritTipCotSoldOut}}. If you are carrying fishing or any aquatic equipment, such as fishing rods, fishing tackle, boats, kayaks, etc must be declared at each port to the Department of Primary Industries, Parks, Water and Environment (DPIPWE). AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/dog-missing-after-spirit-of-tasmania-ferry-ride/13093908, Help keep family & friends informed by sharing this article, Marie has been charged with reprehensible crimes. Shared Cabins are no longer available as an accommodation option. They will have your equipment checked by the ships electrician. If I amend my booking and additional payment is required, how can I pay the difference? Infants are under three years of age and travel free of charge. Dogs' Homes of Tasmania website. A maximum of 14 vehicles are allowed per booking, provided there is an eligible passenger for each vehicle. As a thank you to our Loyalty Club Members, you will earn a $100 travel voucher for every 10 completed trips. For more information refer to the Terms and Conditions ofRefundhere. For more information visit Sail Safe. We hope you book with us again soon. Request a freight quote using our form. Caravans, motorhomes/campervans and boat trailers. Actually, one of the staff members from Spirit of Tas actually told us of a recent incident as we were boarding for the ferry home!!! Please ensure the total height is measured correctly and the correct height is selected at the time of booking. The bicycle will need to be carried on a bike rack or roof rack. If you are travelling with an infant, a cot has automatically been booked for you. While Ester remains missing, a petition directed at TT-Line CEO Bernard Dwyer has reached nearly 4000 signatures in a couple of days. For the safety and wellbeing of the passenger and to avoid any delay at check-in the completed Medical Alert form must be submitted at least 48 hours prior to the scheduled departure time.A medical alert form is only valid for the approved travel date. Meg Powell has been a journalist for the Advocate Newspaper in North-West Tasmania since 2019. Nice! If you are not travelling with a vehicle, you can add a bicycle to your booking, simply go to Manage my booking and select the 'Add or remove a bicycle' option. Total length cannot exceed {{getVehicleMaxTotalLength()}} metres. Jerry Cans and Boat Fuel Containers (subject to quantities deemed as personal use and not for commercial use), can be only be transported on the basis if:--Jerry Cans and Boat Fuel Containers filled with diesel ONLY can be transported.-Jerry Cans and Boat Fuel Containers filled with other dangerous fuel eg petrol, aviation fuel and non-standard fuels are prohibited from carriage.-Jerry Cans and Boat Fuel Containers containing diesel must be fully welded at seams (Plastic or Metal).-erry Cans and Boat Fuel Containers containing diesel must not be greater than 50 litre capacity. Book the same accommodation on your return? Gift voucher refunds will be processed at the time of the request. All Gas Bottle that meet the aforementioned conditions will be tagged with a HAZARD tag to ensure gas bottle is not turned on whilst gas bottle is within TT-Lines terminals or onboard a TT-Line vessel and remain with the passenger accompanied vehicle. -Sealing cap has locking side arms or screwed cap with an effective rubber seal.-All other than Jerry Cans and Boat Fuel Containers must be empty and dry of residual liquid. My dogs are fine in the car, they just sleep comfortably, without any stress, knowing that we will come back.I have also learned (on my return) that dogs can get sea sick like humans, but there are tablets you can give them.So imagine their distress at being in a horrible cage, with dogs barking all around them, and being sea sick! A man who says his dog died during an overnight trip on the Spirit of Tasmania ferry is calling for an overhaul of the conditions animals are held in during the 12-hour crossing of Bass Strait. {{getDealDetails(getAppliedDeal()).shortDescription}}, {{getDealDetails(code).shortDescription}}, {{payment.insurance.quote.label}} - Travel insurance premium = {{ payment.insurance.quote.price | money}}. We use cookies to improve your website experience, optimise advertisements and offers, and for web analytic purposes. Caravans / Motor home / Campers / Etc. Hand sanitation stations are available in key areas on all decks. The trip on board Spirit of Tasmania takes approximately 9-11 hours. A 'caravan' is a unit which is designed and constructed primarily to provide sleeping accommodation. Oops, please fill in your departure date. The new terminal will also accommodate the larger Spirit of Tasmania vessels that are due for completion in the first quarter of 2024 and the last quarter of 2024. For your safety and convenience online food ordering from the bars and take-away options from the restaurant are available on board. Being a family of two adults and three children (17, 13 and 9), we booked two cabins which were more than adequate. Declaration by Owner or Importer for the entry of Dogs into Tasmania, Requirements for bringing a dog into Tasmania. Our kennels are located on ventilated decks. The unknowing owner just has to find their dead dog when they go to collect them at the other end. When a passenger with mobility impairment is travelling with us and is attaching their wheelchair, scooter or gopher to the rear of their vehicle, we will not charge for the additional length. I'd do it again in a heartbeat! A motorhome is also referred to as a campervan. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. Fresh fruit and vegetables, fish, plant products, soil and a list of other items cannot be brought into Tasmania. *Biosecurity restrictions may apply to ferrets entering Tasmania. Cheque refunds will be reviewed within two standard business days of the request. If your cat is missing . To make an online booking without knowing the make, model and registration of the car, choose 'other' for the make and model and leave the registration blank. Can I access the vehicle deck throughout the voyage? When you book an infant and a private cabin, a cot will be placed in your room free of charge. What to do if you find a stray animal. Documentation will be sent to your specified email address. Passengers can also access the external decks and lounge areas throughout the voyage. fish, yabbies, tortoises), worms, spiders, pigeons, doves and rodentscannottravel on board Spirit of Tasmania.For more information about bringing specific animal breeds into Tasmania, please visit the Biosecurity-Tasmania website. Please measure the full length of your vehicle from end to end. We could have also filled the bottles from a dispenser on our floor at no cost. We accept Visa, MasterCard, American Express, Diners Club and JCB credit cards. It was a great way to travel from Tassie to Melbourne. To reduce shared contact, we only accept cashless payments in our terminals and on board in the dining, bar and convenience outlets. Please help.". We cannot guarantee priority with loading or unloading due to load demands and operational procedures. Weve compiled a list of commonly asked questions covering just about everything under the sun to ensure youre well prepared for your journey. Last night I was on the spirit of Tasmania coming from Tasmania. Credit card refunds will be processed at the time of the request. You'll learn that Spirit of Tasmania is so much more than just a ferry to Tasmania. "They couldn't find her, they didn't raise any alarms when they were trying to get people to disembark or check their cars as they seem to think that she might of jumped in the utes or trailers.". "I had put my dog in a kennel and checked it twice to make sure that the door was shut," Ms Alexander explained in a post on social media. This is the version of our website addressed to speakers of English in Australia. The daily struggle for food, shelter and safety as inner-city park becomes haven for homeless, Edmund Rice Education Australia issues apology to parents at school for failing to meet child safety standards, 'Highly effective': New studies reveal true impact of NASA's asteroid-smashing mission, How a blob of snake poo in CentralAustralialed to the discovery of a previously unidentified species of beetle, Move over Hass, new avocado varieties are being planted in Australia, Aunty Eunice spent her life fighting for justice, but died days before a crucial turning point, It's a major Australian city that's said to 'barely have a pulse'. To prepare for travelling with your pet please visit the Pets and Kennels page of our website and watch our Travelling with Pets video. There is also a dedicated passenger drop off/pick up parking area at the front of the terminal. Both trips were day trips, heading over was pretty rough and we all pretty much lived on travel tablets (kwells). If the animal is injured you can contact the RSPCA on 03 6427 2566 during business hours. She said staff told her "hopefully when everyone starts their cars up, it will scare her enough to come out" which did not eventuate. Yes, once your amendments have been confirmed, an updated itinerary/e-ticket will be sent to your specified email address. Is there locker storage available at the terminals? Vehicle sizes are subject to confirmation on check-in and if the incorrect details have been provided you may be charged an extra fee. No Spirit of Tasmania no longer operates sailings from Station Pier, Port Melbourne. Visit coronavirus.tas.gov.aufor details. Please ensure the total length is measured correctly to ensure you are charged the correct price. Can I take my dog or other pet on board the ship? The woman desperately searching for her pet dog after it escaped from a kennel while travelling to Melbourne on the Spirit of Tasmania says the unknown is destroying her. Were sorry that you are no longer travelling with us and would like to understand why. "Not knowing if she's dead or alive is killing me," she said. Sign up for our newsletter to stay up to date. Can I charge my electric vehicle on board? When booking your caravan, you need to select the 'towing a caravan or trailer' option. She said they were on the Spirit of Tasmania because they were moving from Tasmania to Tweed Heads. Our experienced crew members are available to assist you throughout the journey. This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. The carer must travel on the same booking with the pensioner they care for. The following exceptions apply regardless of pensioner availability and if when booking online, no pensioner fares are available, please call our Customer Contact Centre on 1800 884 305 for further assistance. You will be required to provide registration details of all towed units in addition to your vehicle. Passengers travelling with dogs need to present a printed and signed Declaration by Owner or Importer for the entry of Dogs into Tasmania prior to boarding. Read our Privacy Policy. How do I measure my vehicle and why do I need to provide this information? If you have a dog that is old or anxious or simply does not like to be put in a cage, you should definitely read this review before you travel on the Spirit of Tas. No, passengers are free to leave their cabins and have full access to all facilities on board including TMK (Tasmanian Market Kitchen), The Pantry, bars, cinemas, Gaming Station, Tourism Hub, Game Zone, and the Kids Play area. Medical clearance is required for women who are between 36 and 38 weeks pregnant at the time of travel (note: women who are 38 weeks pregnant or more are not permitted to travel.). Utility vehicles & open trailers one bottle (maximum size 9 litres (25L) capacity. A Spirit of Tasmania spokesman has confirmed the incident has happened and that they are working with the owner to resolve it. Ring before you bring:Plants/Fruits to Tasmania - (03) 6165 3777Dogs to Tasmania - Toll Free 1800 684 215Wildlife to Tasmania - for permits (03) 6165 4305Aquarium and Pet Fish - (03) 6165 3777Livestock - Biosecurity Vet (03) 6165 3777. Please ensure the total height is measured correctly and the correct height is selected at the time of booking. At midnight during the crossing, she was notified that her Doberman rottweiler cross Ester, 2, had gone missing. Owner Holly Alexander was on the ship travelling to Melbourne on Tuesday night when her Doberman and Rottweiler cross named Ester went missing. A Deluxe Cabin and InsideCabin can fit a maximum of 2 cots, whilsta Porthole Cabin can fit a maximum of 1 cot. Lost or stray cats. Your cancellation has been successful. You must agree to the following Terms and Conditions: Bedding is not provided, but you can supply your own bedding. The petition appears to have been authored by a woman named Diane Caney without the knowledge of Ms Alexander, but the pet owner has since added her name to the list of signatories. There are currently no scheduled sailings in the next 3 days. Along the way you'll add passengers, any vehicles and accommodation. January 27, 2021 7.12pm. Travel; Travel Updates; Incidents; Pet dog goes missing on Spirit of Tasmania. Spirit of Tasmania crew perform regular checks on pets during the crossing. No. I have a mobility aid attached to my vehicle. Do I have to stay isolated in my cabin for the whole journey? Holly Alexander and her dog Ester were on the ferry on Monday, travelling from the island as part of Ms Alexander's move to Queensland. Yes, mobile phones work most of the way during the voyage. Request a freight quote using our form. There were sufficient options to entertain you on board. Travellers entering Tasmania visitwww.coronavirus.tas.gov.auto keep up-to-date with the latest travel requirements. The new terminal is called Spirit of Tasmania Quay and is located at 136 Corio Quay Road, North Geelong. A pensioner fare is only offered to a carer meeting the following criteria: Child fares apply to children aged between 3 and 15. The total height of your vehicle including towed items (caravan or camper trailer), roof racks and any additional items stored on the roof of the vehicle (kayaks, baggage, bicycles etc.) After each journey the ship is cleaned by a professional cleaning crew. Litres ( 25L ) capacity refunds will be sent to your vehicle profile and access exclusive offers... Sailings in the dining, bar and convenience outlets lounge areas throughout the journey happens quite a.! Go to collect them at the time of the request had an enjoyable night passage on the ship to... 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