With partial matches, it will be up to you whether you want to respond to the customer and try to get the job. Do not ask customers to put reviews in Thumbtack after you get a few 5 star leads just to get established. Each trade targets you put cost you a money for leads, for instance, if you are targeting, Painting, Carpentry, Remodel, Tile works, Kitchen renovation, All these big projects cost alot and Thumbtack will only send you competitive leads that you have to fight with 3 or 4 other pros to get it. Nonetheless, it is a good tool to have in your wheel house. Ill talk about the controversial issues around Thumbtack, the pros and cons of using it, how much you can expect to pay for a lead, and tips for maximizing your results if you decide to sign up and test it for yourself. My company had consistantly had a 4.8 rating until a customer of thumbtack lead who we spoke to once and who never hired us gave us a 1 star rating. If you check out Thumbtack's phone app, it works seamlessly. You'll just get "pros" who have to discount themselves to get a . If you decide to try Thumbtack, here are some tips to help you close more leads and make more money. How much does Thumbtack pay in the United States? I gave them plenty of occasions to fix the lie. If you need a personal touch or have a problem that takes a long time to explain, use the Thumbtack phone number, or the email address (if you want a record of the conversation). Thumbtack Promoteis an added service you can turn on to continuously promote your profile. Mark, We havent been using Thumbtack as much in the last few weeks, simply because we are generating so much work from free marketing streams that we cant keep up at the moment, but I have it in my back pocket, in case of a slow down later on in the year. So you can be charged for a lead, just from that contact. This is an egregious business practice to charge this much for a *maybe* client and to earn the entire value of the project back for a company that encourages every single user to pick more pros when they choose you. If you didnt get hired, they would refund your credits back. Online reviews are essential on all digital marketplaces, so some effort put here will pay off. Thumbtack works by connecting users with local companies and providing general and verified reviews. But because their policy states that the customers first words has to be no thank you for a refund to be giving, they are refusing to refund me. Check the leads to be sure the area code matches the business location (use online directories). Opportunities to meet more customers. Our goal is to make the cost of a lead match how valuable the job is. Thanks for sharing your experience George. Let us look at some of them to help you understand the platform better: One-stop shop for all services: Customers enjoy the convenience of finding a service professional for any service. Keep your receipts. Inconsistent lead fee: The cost of reaching out to a lead depends on the number of contractors who are in the race with you, so there is no way to know at the outset how much you are going to get charged for it. Press Esc to cancel. Essentially, Thumbtack allows the market to decide how much a lead costs. Once you enter the name of the service and your ZIP code, you are shown a list of service professionals who you can book. A review of complaints was completed in November 2022. The benefit of opportunities is that you can see the cost of the lead before reaching out, and you only pay if the customer responds to you. For example, if you are jack of all trades type of handyman, do not put all your works feature has a target. My closing rate with telephone numbers would easily be 75%, with no personal contact to low to mention. The only reason I can come up with on why they are refusing my refund is that they arent really making any money which might explain why pros are leaving thumbtack. 2023 FangWallet, LLC. This is a total home renovation, a one-stop shop for all your services. As stated on their website; "You only pay the first time a customer messages you, requests a call or estimate, or asks for your availability. 2018 Techboomers All Rights Reserved, https://techboomers.com/how-to-support-techboomers, comparing platforms like Angies List and HomeAdvisor with Thumbtack. Serves Houston, TX. The sign-up process for Thumbtack is pretty simple and straightforward. Another reviewer mentioned that leads that used to cost $3-$15 now cost $55. Editorial Disclaimer: The editorial content on this page is not provided by any of the companies mentioned and has not been endorsed by any of these entities. What is Thumbtack and how does it work? Having trouble getting jobs out of the leads youre paying for with Thumbtack? And like any good detective, I spent some time investigating that. Here are the main positive things contractors have to say about Thumbtack: These are the main Thumbtack.com complaints made by contractors: The best places to find specific reviews of Thumbtack are on popular review websites. you have not seen thumbtack lately, for starters they banned my account for giving them feedback. THUMBTACK DOESNT PROTECT OR BACK THEIR PROS, DUMBTACK DOESNT REALIZE THAT THE PROS ARE THEIR CUSTOMER CUSTOMERS. Do you really think that pros whove struck lead generation gold are going to tell everybody about it? [email protected]. subfloor condition? So who should you trust, and most importantly, should you use it to generate leads for your business? They claim they never would do that but it makes sense because they are making money off you responding to every quote. If not, stop using it. Try to go with my own website/ old school word of mouth. Hence, the pros get charged and charged, thumbtack makes millions, and the customer never knows how bad requesting quotes from Pros can be on their business. If you havent gotten any successful leads yet, dont quit the site right away. When a customer books a service through Thumbtack, they're prompted to enter their payment information. Other than that, you can always use the Help Desk if you have a frequently asked question that can probably be answered by a help article. I was on thumbtack fora year and out of the blue thumbtack requested I do a background check , I built up my business with a 5.0 rating with 25 reviews and as the background check came thru, I was deleted and no way to make a living , they wouldnt even let me have my reviews, what a operation, you know just because a man was at the wrong place at the wrong time and gets a record that follows him around , the system will not allow that man to achieve anything, keeping us down and out, I cant even rent a apartment , I guess Im lucky since Im at the top level of my trade and dont have issues , but still and all having a record seems like Im walking around with cuddies that everyone can see, and thumbtack, if I could find away to sue u ,Id be all over that but instead of doin that I must get out there and try to find work again. If Thumbtack doesnt like something about your profile or if you fail to follow their terms, they can shut you down. How Much Should You Pay to Thumbtack? After you start getting clients and solid leads than I dont think Thumbtack will be needed. Thanks for sharing your experience, Cynthia. Good to hear a different perspective. Step one is to visit the apps or websites search bar and type in a keyword or phrase that describes the service you need. For a service professional, you can expect to generate leads without spending too much money on advertising, instead leveraging this service network. Thumbtack used to be awesome. I think its a good service to build up a starter business like myself who does work part time on the side. Thumbtack Senior Analyst in the United States makes about $112,414 per year. This means, every time a potential client reaches out to you, you need to pay a fee of $1.50 to the platform. You can message the service provider using the message feature. Since they were founded in 2009, millions of projects have been completed through Thumbtack --- and that number is only going to grow. So if youre starting your business or you need some customers fast to fill your schedule, give it a try. My group has built thousands of lead generation sites that rank in the top 3 spots on Google. If you want to learn more about the specifics of the costs, jump down here to learn what you pay for on Thumbtack.23 2021. As a customer, you will have access to connect with service professionals for your home or business needs in your town or city. FangWallet was created to make financial knowledge easy-to-read and accessible to the masses. They can change things in the blink of an eye and literally wipe you out. is there existing to remove? As a self-employed individual, you are personally responsible for paying the full 15.3% (12.4% Social Security and 2.9% Medicare) self-employment tax on your annual income. Id like to smack the hell out of the team responsible for the burglary. No you get charged for every quote you send! Thumbtack has a 1.13/5 star rating based on reviews on BBB, yet BBB still gives them an A+ rating. Thumbtack would put a price of about $100 on this job . Hey, I'm Arie and I created this site. We understand this impacts your business, however, this must be addressed before you continue using Thumbtack. For example, a painting gig might cost $8 per lead and . While, Thumbtack and sites like it are a great way to get started, the author is right in that the best long term strategy is to build out a site and get it ranked organically. You can list your services on Thumbtack for free, but if you want to cater to qualified leads, you need to pay the platform lead acquisition cost. What each of these services has in common is that they are built to serve the consumer, not the contractor. When you complain about something they have canned responses so they could really care less and hardly ever respond in your favor. Uber Boost vs Surge vs Uber Eats Boost: Which Driver Bonus Promotion Pays More? Select the project you want to close. Enter the type of service you provide and your location. When our professionals come to Thumbtack to meet new customers, we know how important it is to receive requests that can help them expand their clientele. Read Also:My Thumbtack Review (Ultimate Guide). At this point in the process, you can also enter additional information relevant to your project. Property Damage Guarantee. Customers want to see who they are hiring. Check out prices and chat through your project with pros. If you are only going to put up a profile and wait to be discovered by your clients, then it is not for you. The Platform Shows Your Business to Customers Free of Charge Thousands of clients visit Thumbtack daily to hire professionals for home-related and other tasks. That cost me 70 bucks a week to get instant match and ive been succesful on there with couple clients. We have used thumbtack for a couple of years for landscaping. Honestly, it depends. A $150 job that's 100 miles away isn't worth it. You also receive a 20% discount on your credits by turning on Thumbtack Promote. Many successful Thumbtack contractors pay over $100 before getting a lead, but they make much more once they complete a job. The only way is to deactivate the account and lose my profile and lose my leads. Ultimately, they can use this information to perfect their profile and generate more leads for their business. The higher your budget per service, the more leads you get, but it could ultimately lead to spending more than you would like and not land a single job. Clients pay the TaskRabbit service fee (15%) on top of the cost of the job, which doesn't come out of the Tasker's payment. Conversely, youll find that certain jobs have a very high closing rate. Tire kickers are making it totally useless to use this site. Currently, they limit the number of pros a customer can contact to five in the first four hours of a customer searching for a pro. Thumbtack has been raising huge amounts of capital over the years, and is currently valued at a over a billion dollars. On Thumbtack, you pay for leads new customers who reach out to learn more about working with you. When a customer hires you on Thumbtack, youll work directly with them to figure out payment. Very good 4.6. The more details you add, the more suitable the jobs you'll receive. Im done. Once you complete a job, ask the customer to leave a review that can help you gain more work through Thumbtack. You can see what your competition is charging and do market research before starting your business. They dont adequately filter incoming leads and dont use our personal information according to our permission. They are supposed to be giving us greater control over how much we're willing to pay for each lead. I come at it from the professional service provider side. Tap the three dot menu (top right). Thumb tack raised the price per lead to $80.00 for most skilled home improvements Where does Thumbtack get their leads? WHATS THE DEAL DUMBTACK???? Thumbtack has no customer support, no phone number you can call, you make a complaint you get a computer response, your complaint is denied. And now, Thumbtacks lead pricing actually changes every week depending on the market, the size of the job, and how many pros are available. Do you want to learn how exactly Thumbtack works? To low to mention Analyst in the process, you can turn on to continuously promote profile. Directly with them to figure out payment of occasions to fix the lie created this site and most,. ; who have to discount themselves to get the job ; s 100 miles away &. Services has in common is that they are supposed to be sure the area code matches the business (! 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