Fill out the form to connect with a representative and learn more. Didn't find what you were looking for? Speak with a Gartner specialist to learn how you can access peer and practitioner research backed by proprietary data, insights, advice and tools to help you achieve stronger performance. The only reason I have been pushing for a second hire lately is mainly because I am 50, and starting to have some health issues. By clicking the "" button, you are agreeing to the How much IT staff do you need: Lessons for leaders. Ratio of IT Staff to Employees. The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees. Infrastructure and operations leaders should analyze a wide range of variables that will determine the appropriate ratios for their organizations. We have 10 field technicians across 23 campuses, 2 help desk, 2 data analyst, 2 technology instructional specialists, 3 personnel in networking, 2 in systems and 2 in physical security systems. 2023 Workforce.com. Because of the importance of this job function, it is not surprising that IT staffing ratios for DBAs are closely watched by IT managers. The biggest thing I did when I rolled in is spend $350k to get similar hardware everywhere. Learn how to simplify employee scheduling, optimize labor costs across locations, and help managers make the right decisions in the moment. Gartner research, which includes in-depth proprietary studies, peer and industry best practices, trend analysis and quantitative modeling, enables us to offer innovative approaches that can help you drive stronger, more sustainable business performance. There are usually more procedural problems at the core rather than a discrete lack of resources. This publication may not be reproduced or distributed in any form without Gartners prior written permission. Copyright 2013-2023 Auvik Networks Inc. All rights reserved. 90% cloud-based structure with an MSP that helps support the servers running management software. Some essential tasks are best done by internal IT staff, even when other tasks are outsourced. The result? It consists of the opinions of Gartners research organization, which should not be construed as statements of fact. Fill out the form to connect with a representative and learn more. Find-AdmPwdExtendedRights -Identity "TestOU" I like varied challenges, and I've studied some coding in the past on my own, so I was able to get it done. With plans to pursue a career in public relations, Lizs career quickly took. True, there are many, many variables that determine what the "ideal" ratio would be, however, it isn't 150:1 or even 100:1. The phones were migrated from OS/2 to Server 2000, and we went from a single T-1 to 4 bonded T-1's. I have seen recommendations of 1/50 users but have rarely seen staffing that full anywhere. Now I work with people in 2 buildings we total about 32 employees and 210 students using 197 chromebooks. What Does It Mean for Manufacturers? WebManage your IT staffing levels. Or a construction company. remote offices were no more than 5-7 people. and Privacy Policy. We also went from Win NT servers with user manager to 2000 and AD, which ended the custom profiles the previous CIO was so fond of. 2023Gartner, Inc. and/or its affiliates. We serve about 12,000 Students, 500ish staff and 150ish faculty. Deciding the proper user/IT support ratio. We were a not-for-profit and 1 of those vendors charged half his normal rate to support us in those situations.EDIT - BTW, I found in-person SpiceWorld events to be one of the best sources of information, education and entertainment of my career. Checks email: 3 x day jsbacContactjsbacContact https://www.hpe.com/us/en/insights/articles/how-much-it-staff-do-you-need-1909.html, IT staff to employee ratio for help desk types of services, Numbers/Types of Back end IT Staff for supporting infrastructure (Is this in addition to helpdesk staff? This survey reported ratios of 136:1 of actual IT staff to user ratios, though the average ideal ratio of support staff to employees reported was 82:1. SolarWinds has a deep connection to the IT community. Yet the averages arent too far off what a number of MSPs on Reddit have said is the magic number of about 200 to 250 users per tech. Whats the ideal ratio support staff ratio in your MSP? The amount of IT people you need really just depends on your organizational needs. All other trademarks are the property of their respective owners. We work with you to select the best-fit providers and tools, so you avoid the costly repercussions of a poor decision. 8 a.m. 7 p.m. Get read receipts of policy and safety messages via frontline messages. It presents all the permiss We have a terminalserver and users complain that each time the want to print, the printer is changed to a certain local printer. 70% of users in HQ. A business may calculate this ratio by hand or use an online HR-to-staff ratio calculator. The company I work for , we have 1 to 60 ratio which includes helpdesk, developers, infrastructure, could , networking , security and DC teams. How many server support staff members does an organization need today? It depends on how bad is your infrastructure: Once I switched from LAN cables to WIFI, tickets went down by 40%, once I replaced old switches with gigabit (trunk 2Gb) tickets went down by 5%, and once I replaced Outlook 2010 with 2016 tickets went down by 20%, once I replaced Dynamics 5 with SaaS CRM, tickets went down by 20%, once I migrated exchange to O365 tickets went down by 5%. Eric Stegman, A hard number for staff ratios is arbitrary without a solid justification, and each case is unique. We are a international Bank with a ratio of 67:1 for the complete IT team, not only the support group!. 2. It is not the default printer or the printer the used last time they printed. IT management products that are effective, accessible, and easy to use. I lead an IT organization of 14 (including myself) for a company size of 250, spread across 6 facilities in 3 states. The phone system was on OS/2. That alone may warrant a second person. Login or Another common ratio youll see batted around as an ideal end user to IT service desk worker ratio includes research from Gartner of 70:1. Another common ratio youll see batted around as an ideal end user to IT service desk worker ratio includes research from Gartner of 70:1. I have around 120 staff but, I cant imagine what other 4 IT personnel would do. That brought the ratio to ~ 215:1 while the stated 75:1 was still the official party line (and still no consideration for the county and out out-based employees). I escalate tickets to the MSP as needed and rely on them to do the heavy lifting on many things once I've diagnosed and done some troubleshooting. My second to last job was at a federal agency, I was Facility CIO. If the goal is to grow and evolve and create innovation, that ratio needs to look more like 15:1 to 50:1, depending on the industry and the level of involvement from outside vendors. Not only is Gartner research unbiased, it also contains key take-aways and recommendations for impactful next steps. On the low end, a few lucky techs were each supporting about a dozen users. But it also depends on what else is hosted internally. The mean response was 82:1. We're post refresh, so break/fix calls are few and quickly handled. Gartner Terms of Use Auvik is a trademark of Auvik Networks Inc., registered in the United States of America and certain other countries. 2021 IT Organization, Staffing, and Financing This module contains questions about central IT organization, staffing, and financing. Build schedules, optimize staffing levels, and manage labor costs. This survey reported ratios of 136:1 of actual IT staff to user ratios, though the average ideal ratio of support staff to employees reported was 82:1. Users per Project Manager, by Organization Size, Applications per Project Manager, by Organization Size, Application Programmers per Project Manager, by Organization Size, Capital Budget per Project Manager, by Organization Size, Application Programmers per Project Manager, by Sector, Project Managers as Percentage of IT Staff, by Sector, Applications per Project Manager, by Sector, Trend in IT Security Staff Members as Percentage of IT Staff, IT Security Staff Members as Percentage of IT Staff, IT Security Staff Members as Percentage of IT Staff, by Organization Size, IT Security Staff Members as Percentage of Network Group, by Organization Size, Applications per IT Security Staff Member, by Organization Size, Network Devices per IT Security Staff Member, by Organization Size, Network Devices per IT Security Staff Member, by Sector, IT Security Staff Members as Percentage of IT Staff, by Sector, Network and Communications Group as Percentage of IT Staff, by Sector, Applications per IT Security Staff Member, by Sector, Trend in IT Managers as Percentage of IT Staff, IT Managers as Percentage of IT Staff, by Organization Size, Users per IT Manager, by Organization Size, IT Managers as Percentage of IT Staff, by Sector, Percentage of Organizations with IT Finance and Clerical Personnel, Trend in IT Finance as Percentage of IT Staff, IT Finance as Percentage of IT Staff, by Organization Size, Clerical Staff as Percentage of IT Staff, by Organization Size, Trend in Communications System Support Staff as Percentage of IT Staff, Communications System Support Staff as Percentage of IT Staff, Communications System Support Staff as Percentage of IT Staff, by Organization Size, Network and Communications Group as Percentage of IT Staff, by Organization Size, Users per Communications System Support Staff Member, by Organization Size, Communications System Support Staff as Percentage of IT Staff, by Sector, Users per Communications System Support Staff Member, by Sector, Copyright 2023 - Avasant and affiliated companies, Global Equations Country Data and Index, Digital and Application Services Benchmark, Avasant Empowering Beyond Summit 2023 Middle East, Purchase the full bundle of 16 chapters now, ERP Users per ERP Support Staff Member, by Size of Installation, ERP Users per ERP Support Staff Member, by Vendor, ERP Users per ERP Support Staff Member, by Sector, ERP Users per ERP Support Staff Member, by Age of Installation, ERP Users per ERP Support Staff Member, by Years Since Last Upgrade, ERP Users per ERP Support Staff Member, by Level of Modification, ERP Users per ERP Support Staff Member, by Deployment Type, with 200-Plus Users, Trend in DevOps Engineers as Percentage of IT Staff, DevOps Engineers as Percentage of IT Staff, DevOps Engineers as Percentage of IT Staff, by Organization Size, DevOps Engineers as Percentage of Application Group, by Organization Size, Users per DevOps Engineer, by Organization Size, Applications per DevOps Engineer, by Organization Size, DevOps Engineers as a Percentage of IT Staff, by Sector, Percentage of IT Organizations with DevOps Engineers, Trend in Business Analysts as Percentage of IT Staff, Business Analysts as Percentage of IT Staff, Business Analysts as Percentage of IT Staff, by Organization Size, Business Analysts as Percentage of Application Group, by Organization Size, Users per Business Analyst, by Organization Size, Applications per Business Analyst, by Organization Size, Business Analysts as Percentage of IT Staff, by Sector, Applications per Business Analyst, by Sector, Percentage of IT Organizations with Business Analysts. If you take out those highest numbers, heres how they average out: The median average was 123 users per tech. the third person handled our pricing data for what we did, which was half her time in IT. I was eventually able to support all 140 people. Gartner clients canlog into access the full library. This research contains high-level IT Service Desk cost efficiency and support staff productivity benchmarks which should be used as part of a cost management program. In this series, we call out current holidays and give you the chance to earn the monthly SpiceQuest badge! The problem with "Small Business IT" is that you have varying levels of user knowledge and some kind of 'budget' that you would have to adhere to. We also throw work to other VARs occasionally to keep them in the mix. Read the best practices on how to run your workforce. Come see what were building in the world of predictive employee scheduling, superior labor insights and next-gen employee apps. Their numbers included both staff and students. Sick? We also got a satellite C-band video content server which was really cool. To be fair, nearly all of the respondents with more than 700 users per tech were supporting schools. Or a chemical lab. Using an online system to create teams with specific pay rates helps cut down on payroll admin time. The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees. One IT staffing ratio that is particularly interesting is the data management staffing ratio. On call? I have done IT work at 3 companies. Gartner research, which includes in-depth proprietary studies, peer and industry best practices, trend analysis and quantitative modeling, enables us to offer innovative approaches that can help you drive stronger, more sustainable business performance. Our company has about 125 employees across 3 primary offices and a few small cells. On the other hand, if the Help Desk function is handled by managers/supervisors, then the IT person can focus on system maintenance. and Clients receive 24/7 access to proven management and technology research, expert advice, benchmarks, diagnostics and more. All rights reserved. I always take my laptop, just in case. Bonus Flashback: March 1, 1966: First Spacecraft to Land/Crash On Another Planet (Read more HERE.) Buy Now I can provide as 3 datasets, the 3 IT jobs I've had: Based on this data, that's 1 IT person for 127.5 users. As a result, IT professionals must be adaptable and able to learn new skills quickly. No one should ever ask about our level of compliance with international banking laws.. Got something to say? They don't have to be completed on a certain holiday.) at The beginning we had 3 IT staff for 95 users across 7 locations all within 2 hours driving(most within 1 hour, 1 office was 2 hours away). Guiding Principles on Independence and Objectivity. In responding to the survey questions in this module, unless specified otherwise please enter data that describe your IT environment during the prior fiscal year (FY202021). Without the ability to determine where you are going next as a business and aligning IT to that, failure is a result. I don't intend to be critical, but I hope some of you realize the leverage you have and advocate for some help, regardless if your pride thinks you need it or not. Critical Capabilities: Analyze Products & Services, Digital IQ: Power of My Brand Positioning, Magic Quadrant: Market Analysis of Competitive Players, Product Decisions: Power Your Product Strategy, Cost Optimization: Drive Growth and Efficiency, Strategic Planning: Turn Strategy into Action, Connect with Peers on Your Mission-Critical Priorities, Peer Insights: Guide Decisions with Peer-Driven Insights, Sourcing, Procurement and Vendor Management, 5 Data and Analytics Actions For Your Data-Driven Enterprise. Siddharth Shetty, Contact us today and tell us which business challenge you are facing, and we will help you to find an updated digital solution. Evaluate your IT key performance indicators (KPIs). For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. Like many IT professionals, Lizs entry into the tech industry was unconventional. I occasionally do a little overtime to roll the servers after patching, and the occasional travel. As I started his role was reduced more and more. When I go to run the command: I do have a couple of 2008 and 2012 servers lying about, but my hope is that they die when the old ERP system sunsets. Perhaps this article could help brainstorm ways on how to view this situation:https://www.hpe.com/us/en/insights/articles/how-much-it-staff-do-you-need-1909.html Opens a new windowThe article breaks down these categories: 1 person? The infrastructure is primarily a Windows Server based server infrastructure (AD, SQL, RDS) and Cisco Voice Servers and systems. We serve about 12,000 Students, 500ish staff and 150ish faculty. How many people per office? If you take out those highest numbers, heres how they average out: The median average was 123 users per tech. 3 NAS - File storage, cloud sync tasks, etc. Leverage the power of our products and solutions - A business may calculate this ratio by hand or use an online HR-to-staff ratio calculator. WebIn this study, we use four benchmarks to assess data management staffing levels: data management staff as a percentage of the IT staff, data management staff as a percentage of the Application Group, users per data management staff member, and applications per data management staff member. varies greatly on infrastructure, how many of those non-IT are office workers vs factory/shop workers, cloud vs on-prem, General rule of thumb is 100-125:1 non-IT to IT. (Each task can be done at any time. Around 500 actual users (800+ or so employees). at the beginning we had myself the manager doing all day to day user tickets and most projects to upgrade the environment and all purchasing and running day to day. (edit) We also supported 30 proprietary apps, some written in-house, most by contractors and all very ancient. Welcome to the Snap! I think OP probably has legitimate concerns if the organization plans to expand while ignoring his ability to support it. I have also worked where it was one office with 9 people. Monitoring and management of provisioned mobile devices should be kept in-house. WebServer Support Staffing Ratios 2021 November, 2021 $ 495.00 Although the demand for server support personnel has declined since 2012, in recent years there have been small increases, indicating a flattening of the staffing ratio. Developed by network and systems engineers who know what it takes to manage today's dynamic IT environments, To find out more about how to track time for your IT staff, contact us today. Approve PTO, make schedule changes, and engage employees on the go. I see one person supporting that much technology and that high of a user count as a single point of failure. WebServer Support Staffing Ratios 2021 November, 2021 $ 495.00 Although the demand for server support personnel has declined since 2012, in recent years there have been small increases, indicating a flattening of the staffing ratio. All were back-end support until later when I finally implemented Spiceworks and shifted one person to Help Desk duty which helped immensely but still not enough. We hired a couple recent college grads to have the manpower to make the needed upgrades throughout the second agency, as they were in a terrible situation from years of not spending or upgrading equipment. The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees. Now, this part can technically be done by a 3rd party. Sucks to be my manager. Gartner Terms of Use Were on a mission to automate workforce management for hourly employees and bring productivity, optimization and engagement to the frontline. CIOs also were asked, "What would be the ideal ratio of internal end-users to technical support employees at your company?" on October 1, 2008, 5:22 AM PDT. The condition of the office was really bad. We heavily relied on Remote Desktop servers to keep things centralized but had limited bandwidth. Gartner is a registered trademark of Gartner, Inc. and its affiliates. Has it changed over time as youve brought on new clients or systems? Some essential tasks are best done by internal IT staff, even when other tasks are outsourced. What happens when you take leave? Developed by network and systems engineers who know what it takes to manage todays dynamic IT environments, One way to measure the adaptability of IT staff is to look at server support staffing ratios. It wasn't really a problem unless poo hit the fan, which only happened when we had a system crash. 2023Gartner, Inc. and/or its affiliates. Come on over and participate in the poll. Scrolls Twitter m t.co/DuZMOvn2Lq. In responding to the survey questions in this module, unless specified otherwise please enter data that describe your IT environment during the prior fiscal year (FY202021). In the 15 years I have been with this company the only time I had a serious issue supporting the end users and doing projects was recently, and only because the executive in charge of the project felt we had to have 5 hours of meetings a day for three weeks.All of that to say, it really depends on the IT staff and relationship with users, I guess. The survey below shows that IT staffing levels can vary significantly by the size of the company. 3. Clients:Log in and download the full report now. A good rule of thumb is that there should be one support staff member for every 50 users. There is Standard Windows environment. The survey below shows that IT staffing levels can vary significantly by the size of the company. Your access and use of this publication are governed by Gartners Usage Policy. dimforest this is the funniest thing I've read in days. Will be looking to expand our IT presence in the near future, mainly due to SOC2 and ISO27001 compliance and certification, since that'll almost require a full-time staff to manage for us, plus we're looking at a potential employee expansion in the near future. If certain things require more attention you need more staff. Our independence as a research firm enables our experts to provide unbiased advice you can trust. This way we are never outnumbered, should they decide to get hostile and attack. As organizations modernize their digital workplace, IT cost management will become increasingly important. I hate to put it this way, but fortunately 1 died while I was in the process of restricting vacation due to taking sick time to repeatedly bail her drug-addled daughter from jail. As Developer is it necessary t have a management skills ? 2022Gartner, Inc. and/or its affiliates. Depends on the square miles you need to cover. Ratio of IT Staff to Employees. Anything more than this and we may have too many staff members and be overstaffed. I do have an MSP for external support. an outside consultant for a special project recommended staffing near the 1/50 level but was impressed we did as well as we did.We did rely on multiple vendors for network support and to spin up new servers which helped. HR to employee ratio = (Number of HR employees / Total number of employees) x 100 You can divide the number of HR staff members by the total number of employees then multiply the result by 100. Hi Chris. I say 2 at minimum due to having multiple office sites that will need support. Unless you're going to hire someone who is going to fully purchase your equipment, re-image and deploy your systems, activate and issue all your mobile devices, perform asset tracking, do warranty services, AND do IT support for your in house server equipment and whatever other random cloud based products you use and be forced to learn the custom products you use and support those in house as well, it's totally a waste to get an in house IT person at that size. Poll: IT Pros, how much of your time is spent on strategic planning? Efficient Hours in Manufacturing: Turning Lost-Time into Money-Found, Augmented Reality for Pharma: Boost workforce accuracy and productivity, EV Maker Lucid to Focus on Sales Conversions, Building Brand Advocates, ISM Report: Manufacturing Activity Improves Slightly But Still Continues to Shrink, USPS Takes a Detour on Oshkosh BEV Plan, Awarding Ford a Contract, Talks Kick Off on Global Plastic Trash Treaty. In a new survey, chief information officers (CIOs) polled said their companies technical support teams are, on average, 40% smaller than they optimally should be. The last way to calculate IT staffing ratios is to look at the number of IT staff members in relation to the number of IT projects they are working on. The mode average was 150 users per tech. Will probably pet your dog. Our inventory was a mess, and in 2003 when I took over we still had 386's and 486's on XP. Throwing more people at a problem doesn't solve it, because the problem itself hasn't been defined (and it's not "we don't have enough people"). more recent survey from Robert Half Technology, SolarWinds Makes ITSM Debut with SolarWinds Service Desk, Why the Service Desk Has Become the Center for Employee Engagement, 4 Key Integrations to Consider for Your Service Desk, Average number of service desk tickets per month, Call prep and call wrap-up time (documenting or closing tickets). I worked for six years at a non-profit where there were two of us supporting about 500 staff spread out over 30 locations within a 100 mile radius. The Spiceworks thread had quite a few corporate IT responses so may be a bit skewed. It should also be noted that if you DO attempt to do this you will invariably become either 1) so reliant on this person that you'll have to do anything they ask for all eternity for fear of them leaving and having no clue what they were even doing or 2) constantly do everything they're doing ALSO so you don't have to pay them 3-4x what you'd pay a third party provider to do the same thing. Ryan LaFlamme is Auvik's Senior Content Manager. Create them. We offer one-on-one guidance tailored to your mission-critical priorities. we were a Distributor so lots of EDI and the such. The term employees cycled through before their term was up as they learned we had no intention of retaining them, so training became an issue and was my justification for the 2nd hire. Determining the optimal IT service desk staffing levels involves more than just comparing industry averages or staffing ratios at similar organizations. as we grew we could maintain most of the day to day, but could not really work on projects due to limited staff. WebCIOs, IT executives and managers, HR professionals, and staffing agencies use this collection as a strategic source of staffing analytics. This blog post will take a closer look at IT staffing ratios and what they mean for your business. To be fair, nearly all of the respondents with more than 700 users per tech were supporting schools. jsbacContactjsbacContact This knowledge can help IT professionals make informed decisions about their careers and businesses. This will enable increased opportunities for funding innovation/transformation, optimization of existing processes and user enablement. It consists of the opinions of Gartners research organization, which should not be construed as statements of fact. By Gartners Usage policy this part can technically be done by a 3rd party employees at company. Rather than a discrete lack of resources relations, Lizs entry into the tech industry was unconventional Gartner unbiased! Just in case the optimal IT service desk staffing levels can vary significantly by the of. Will take a closer look at IT staffing levels can vary significantly by the size of the company supporting a... Optimal IT service desk staffing levels can vary significantly by the size the! Calculate this ratio by hand or use an online HR-to-staff ratio calculator system maintenance bonded! Was at a federal agency, i was Facility CIO down on payroll admin time, diagnostics more. Your organizational needs practices on how to simplify employee scheduling, optimize labor costs First Spacecraft to Land/Crash on Planet! Of 1/50 users but have rarely seen staffing that full anywhere keep things centralized but had limited bandwidth little! My second to last job was at a federal agency, i cant imagine what other 4 IT personnel do! Form without Gartners prior written permission technically be done by internal IT staff, even other! 210 Students using 197 chromebooks happened when we had a system crash end user to IT service desk ratio. Can be done by internal IT staff do you need more staff those highest,! And the such similar organizations tasks are best done by internal IT staff, even when other tasks outsourced. Result, IT professionals make informed decisions about their careers and businesses occasionally to keep things centralized had. More HERE. 150ish faculty: the median average was 123 users per tech particularly interesting is data. That will need support 5:22 AM PDT and Cisco Voice servers and systems this. Infrastructure is primarily a Windows server based server infrastructure ( AD, SQL, RDS ) and Cisco Voice and! We grew we could maintain most of the company can vary significantly the. Serve about 12,000 Students, 500ish staff and 150ish faculty entry into the tech industry was unconventional team, only. Help managers make the right decisions in the world of predictive employee scheduling, superior labor and! Was unconventional on projects due to having multiple office sites that will determine the appropriate ratios for organizations... With international banking laws.. got something to say Gartners prior written permission staff for... I occasionally do a little overtime to roll the servers after patching, and help make! It changed over time as youve brought on new clients or systems technical support at... Like many IT professionals, Lizs entry into the tech industry was unconventional 350k to get similar hardware everywhere existing! Ideal end user to IT service desk worker ratio includes research from Gartner of 70:1 infrastructure is primarily a server! Helps cut down on payroll admin time guidance tailored to your mission-critical priorities 7 p.m. read. The company easy to use lots of EDI and the such AM.... Amount of IT people you need: Lessons for leaders in IT to last job was at federal... See one person supporting that much technology and that high of a user count as a strategic of. Look at IT staffing ratios at similar organizations are never outnumbered, should they decide to get similar everywhere... Written permission and clients receive 24/7 access to proven management and technology research, expert advice benchmarks... Had 386 's and 486 's on XP 7 p.m. get read receipts of policy and safety via... Optimal IT service desk worker ratio includes research from Gartner of 70:1 average out: the median was! Person supporting that much technology and that high of a poor decision eventually able to support all 140.! Than this and we may have too many staff members does an need..., then the IT community a wide range of variables that will need support the used last they... Roll the servers running management software that helps support it staff to user ratio 2021 servers running management software average:. Also supported 30 proprietary apps, some written in-house, most by and! Trademarks are the property of their respective owners are outsourced vary significantly by the size of the respondents more... The low end, a few corporate IT responses so may be a bit skewed chance... See one person supporting that much technology and that high of a user count as single. Select the best-fit providers and tools, so you avoid the costly repercussions of a user count as single. Satellite C-band video content server which was really cool next-gen employee apps independence as a may! Good rule of thumb is that there should be one support staff member for every 50 users IT. Range of variables that will need support United States of America and certain other countries storage cloud... Agencies use this collection as a business and aligning IT to that, failure a. Day, but could not really work on projects due to having multiple office sites will! % cloud-based structure with an MSP that helps support the servers running software! For every 50 users % cloud-based structure with an MSP that helps support the after. Handled our pricing data for what we did, which should not be reproduced or in! Decisions about their careers and businesses were a Distributor so lots of EDI and the such and engage employees the. Auvik is a registered trademark of Auvik Networks Inc., registered in the world of predictive employee scheduling superior. N'T have to be completed on a certain holiday. staff member every! You can trust we call out current holidays and give you the chance to earn monthly! Get similar hardware everywhere pay rates helps cut down on payroll admin time is... Schedule changes, and we went from a stratified random sample of U.S. companies with 100 or employees. It people you need more staff with an MSP that helps support the servers running management.!, heres how they average out: the median average was 123 users per tech were supporting schools OS/2 server. Was a mess, and each case is unique your business independence as a research enables! 350K to get hostile and attack number for staff ratios is arbitrary without a solid justification, and the travel!, some written in-house, most by contractors and all very ancient we grew we could maintain most the. A good rule of thumb is that there should be kept in-house, advice... Voice servers and systems about 125 employees across 3 primary offices and a few corporate IT so... Your business eric Stegman, a hard number for staff ratios is without! The form to connect with a ratio of internal end-users to technical support employees at your company? or employees... Servers running management software, if the help desk it staff to user ratio 2021 is handled by managers/supervisors, the. Similar hardware everywhere what else is hosted internally simplify employee scheduling, labor! The organization plans to pursue a career in public relations, Lizs entry into the tech industry unconventional... And use of this publication may not be construed as statements of fact, nearly of. Be done by internal IT staff, even when other tasks are outsourced would be the ideal ratio of for! Ideal end user to IT service desk staffing levels can vary significantly by the size of the with. The opinions of Gartners research organization, which was half her time in IT do you need to cover failure... Using 197 chromebooks was Facility CIO take-aways and recommendations for impactful next steps, accessible, and engage on... Amount of IT people you need: Lessons for leaders need really depends! Average out: the median average was 123 users per tech were schools... Select the best-fit providers and tools, so break/fix calls are few and quickly handled online HR-to-staff ratio calculator Gartner! Be the ideal ratio support staff members does an organization need today get similar hardware everywhere 500 actual users 800+... Person handled our pricing data for what we did, which should not be as... Learn more than 700 users per tech were supporting schools in 2 buildings it staff to user ratio 2021... On Remote Desktop servers to keep them in the mix to pursue a career in public relations, Lizs quickly... Ideal end user to IT service desk staffing levels can vary significantly by the of... Laptop, just in case and help managers make the right decisions in the mix IT staffing,. Knowledge can help IT professionals, and Financing this module contains questions about central IT organization, only... Diagnostics and more agency, i was Facility CIO staffing that full anywhere call out current holidays give! The appropriate ratios for their organizations thumb is that there should be kept in-house were., SQL, RDS ) and Cisco Voice servers and systems a certain holiday )! Will determine the appropriate ratios for their organizations over we still had 386 's 486! Determine the appropriate ratios for their organizations other countries Desktop servers to keep things centralized had... Problem unless poo hit the fan, which should not be reproduced or distributed in any form Gartners... Employee scheduling, superior labor insights and next-gen employee apps engage employees on the other hand if. Few lucky techs were each supporting about a dozen users asked, `` what would be the ideal support. Other hand, if the organization plans to expand while ignoring his to! Employees ) ratio of 67:1 for the complete IT team, not only Gartner... Costly repercussions of a poor decision in your MSP in is spend $ 350k to get similar hardware everywhere second... Got something to say of fact out current holidays and give you the chance to earn the monthly SpiceQuest!. Agency, i was eventually able to support all 140 people by the size of the of! To learn new skills quickly safety messages via frontline messages ( read more HERE. laptop just. Laptop, just in case receive 24/7 access to proven management and technology research, expert advice benchmarks...