They are now worse then eBay! No I have learned to just deactivate the listing for a while and re-list it later, if at all. No one to contact to explained. Mercari SUCKS for sellers. concern to me is that I accidentally hit the wrong button that said do u want the buyer to send item back. She would maybe mail me the original 3 bras if she could find them; 6. Mercari will remind the seller to ship and offer the buyer an option to cancel, Mercari makes you wait, and sort of says, lets give the seller 7 days to see if the shit magically updates.. For what its worth, thank you. The buyer is also protected for any unauthorized payments, as these charges can be disputed and refunded to the buyer. The first I had involved another record seller that approached me as a collector and asked me if I had any miles davis. Psychology Infographic : A MUST READ BEFORE YOU GIVE BIRTH! I would have sold it locally even for higher price. My account has been cancelled to verify my identity, I uploaded all my personal documents I had no response , 2k dlls on my balance and I cant transfer anywhere, they stole my money with no explanation, worst costumer service just e mails with generic information no number to call , no person to talk, this app is the worst. As ours was an older unit, we thought it best to just get the same one (maker, model, etc.) Just had on the news 2/12/2020 where a guy was shot during a sale meetup. I believe the cancellation would go on their account not yours. Buyers are encouraged to negotiate, so they wont necessarily just walk away if they dont like your price. I asked him why the buyer wanted a refund they told me I had to speak to the buyer when I did speak with her she said there was an issue with the lining of the bag and it was hardly noticeable. Did they give your money back quickly? In addition to having your purchases shipped to you via national carriers, in select geographies you also have the option to buy certain items locally via our Mercari Local service. Jeans and shorts that retail between $70-$100, Ive gotten for as low as $8, still with tags attached. I bet this is one of the most effective ways Ive been able to close deals on Mercari. Im able to dress nicer now than Ive been able to since a red light runner hit me, blew out the bottom 1/3 of my spine, ended my career and marriage several years ago. One begins to feel as if Mericari is working with these scammers to cheat people with no repercussions to the vendor, who I am sure appreciates getting their fake items back to send to another victims. They sent me the same tracking number as I had. Required fields are marked *. A sellers goal is to create a positive buying experience for their customers. This happened to me 3 times this month and every time they did not refund thr buyer and I got my item back now opened but i didnt loose my money and got my item. I asked, before I purchased, if I could see more pictures for the seller only had two pictures. Just cancel. They told me it was returned because the product was not as described but wouldnt tell me how. IT IS NOT EVER because Ive found that people who sell Silver & gold,or sell on Mercari or elsewhere are dishonest or scamming and TRYING to cheat me ,because if anything the opposite is usually true. After the transaction is rated, no refunds or returns can be made. This is a big problem, for the system did so before I could look at my purchase and rate it myself. Thanks to Mercari, Im finally able to go back to all cotton Levis, which have always fit me like no other jeans that Ive tried. Their charged are wayyyyy to high anyway!! The only downside was that In addition to that, they wanted me to send it back to the seller before I get a refund so wasting more of my time and tape and putting me in danger. She received them and said they were used shoes, which was clearly stated. Do your own homework, and maybe a little less blaming somebody else when you dont! Scammed by Mercari!! When I use an app it is a matter of convince. Im so sorry for you! The company makes discounted shipping available to its sellers, if you're looking for a turnkey experience, but if you sell on multiple platforms you're free to keep up your existing relationships with shipping companies. End of Rant! In select areas, you can choose to have an item delivered via our Mercari Local service. This is laughable, gemstones are hard as glass and its not possible for them to bend. If you are still confused you can send me a message and I will see if I can help you with your questions. Does Mercari report your sales to the IRS? Contact mercari- they can cancel it for you. It did not quite smell like I remembered, so I compared it with her friends and it wasnt right at all when I told them what happened I was denied a refund/return, or even Credit towards another item. Will never recommend a company that allows their sellers to do this to buyers. Your email address will not be published. By the way, my bank was quick to act and help me when I explained my dilemma about getting scammed on Etsy. Waited 2 more days and sent complaint to mercari. Found one on mercari; decent price. Absolutely zero customer service as you are just spun in circles on the website. Their selling fees are getting higher by the day. That is fine but what is of. They still approved it. Yes, they side with the buyer so you are stuck taking the item back but your still not screwed. Listing is easy and you dont have to accept offers from buyers. I understand the reasoning behind this not being allowed. Ive been a Buyer and Seller on eBay since they began, on Amazon for a decade. Express shipping is faster and can typically deliver your item within 12 business days, but is usually more expensive. Mail the ribbon back to her via Priority Mail; 2. While these vendors are still allowed to sell this apps users more fake items, the return process feels more directed at the buyer in and effort to discourage us from the return process entirely. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Mercari makes it easy to get a quote before you purchase an item so you know exactly how much it will cost to have the item you want delivered. The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits under $10. My seller just replied to my 3 messages and said she shipped it. Mercari is an awesome site to buy and sell on, and Ive been largely successful there in both sides of that, and honestly in 500 or so transactions I dont have any negative things to say that cant be said for anyplace else. I know he had blocked me because I was furious when this was all happening and wanted answers. Payment Processing: Mercari charges sellers a market competitive rate of 2.9% plus $0.30 for each payment received from the buyer. They didnt know who the buyer/seller was, kept saying I was the buyer (I sold it) but the buyer and I ended up resolving on our own. Mercari received the refund June 7th. Mercari would not help me with the claim. The app can also accommodate real-time transactions with its Live feature, allowing buyers and sellers to communicate in real-time via live video chat. Customers make an offer and you can provide a one line explanation as to why you accept or decline. Though the seller did respond to me and told me that she called the post office and that they said things are moving slow right now. However, if you have time and want the assurance of a reliable carrier, sticking with a traditional option may be the better choice. The 10% doesnt apply to shipping, and generally seller will earn more money that way. Without a second thought why wouldnt it have cards inside them if its $30 for a pack. The item should arrive today. Backed entirely by Japanese venture capital, Mercari is now valued at more than $1 billion and is building an e-commerce empire in Japan to rival the likes of Amazon, eBay and domestic Japanese giants like Rakuten. Every transaction has been great (knock on wood). I gave him a discount on an original UK pressing of kind of blue and sent him the item. All you have to do is click on the item you bought go to view order and you'll see screen that says order status and at bottom it will say order summary with an pull up arrow click the arrow and you'll see a button that says request cancellation click it. Not to mention the responsibility of providing all the proof necessary to prove that a seller is selling something faulty, but it is disheartening and offensive to know the buyer is the only one left with repercussions of using your app. You will actually make less sales that way oddly enough. What happens if the seller doesn't ship within 3 days Mercari? They are robbing people. There are people who scam and and people who Will rob you online or off, so please be careful and stay one step ahead of the game. Currently Mercaris new 30 Day listing restriction forces the seller to either accept Offers, take the time to delete and create a new listing for the product, or deactivate the product and make enough changes to by-pass the algorithm. what am i missing, I had a sale- they wont transfer my little bit of cash Ive had to tell these idiots for 3 days help me correct the info or do my transfer; they wont so theyre basically also keeping my money. Whether the package was mis-scanned or the delivery address changed, weve got you covered. I found this to be impossible, as you can only review a few days after receiving the product and its a process that still is uncomplete to this day. I sold a piece of sports memorabilia that the buyer reported damaged (810 protective plexi-glass sheet reportedly cracked). Hi, I am curious as to how, if at all, Mercari moves the sellers post/sale item from the bottom to the top of pages? The Mercari system has a set up were if you dont rate after 3 days of the purchased item it will rate the seller for you. All new listings will be subject to the new fee on October 1, 2020. Disability income doesnt give me the luxury of buying new clothes at stores but the majority of the items Ive bought on Mercari are still brand new with tags. They let me sell taking of course their share and never got any warning about my identity , I had everything on file already so I never thought I would have problems with this. , or it was aunt Gerts heirloom and she wouldnt have lied! I can't find a listed time frame on the item I purchased to compare. Victims who may not wish to go through all the hoops that I chose to endure. This means that if the purchased item is not shipped within . A seller has three days to ship. For more details, check here. Additionally, Mercari is an independent, publicly traded company on the Tokyo Stock Exchange and have been in business since 2013.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-large-leaderboard-2','ezslot_12',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0'); Overall, Mercari is highly regarded by its customers and considered to be a very safe, trustworthy and reliable platform for buying and selling items. Everything was all good and the buyer was super stoked he found it. Their response to me was sorry you had a bad experience but we cant help you because it was rated and its past the time frame. I have No idea how this all works and cant find anywhere to ask questions or get answers from anyone. I'm getting mixed results from Mercari's FAQs about shipping times. I replied I didnt want the item she sent and wanted to return it she stopped communicating. You need to call fedex and file a fraud claim. I would NOT try to sell anything more than $10. Having an issue with your order's delivery? Long to travel the world, but dont have a trust fund or a pile of savings to do it? Will NEVER bother with this site again-Be warned! No, Sellers do not rate buyers on Mercari. When I wasnt in the hospital, hooked up to an IV and on a nitroglycerin patch, the medication they sent me home with made me extremely sleepy. I tried to fix it and they told me they cant do anything about it. Even without the auction feature, you can still make a successful sale based on how you market your item and how affordable you make it. Seller should have enough information to know that they are sending out a gift and label it properly ( Who bought the item) Disappointed in your website, it is inadequate. Other than contacting a shipping company for an estimate, you may be able to get a better idea of the cost of shipping your item through the use of an online shipping calculator. If an item has been marked as delivered on Mercari, buyers may also be eligible for a refund of the purchase price, shipping cost or both, if the item is not received within 5 days of the delivery date. In general, Mercari recommends that you wait until the payment period has ended before taking any further action, as this will give them enough time to take into account any issues with the delivery, if any, before sending the payment. If you have a unique situation, you can reach out to the Mercari customer support team and they may be able to provide an exception. The lost items broke my heart. The seller has to ship within 3 days! One final story. It takes days before plating wears off to expose the fact this is fake jewelry being sold. Listing seemed easy enough , got a message that it was sold- when I had the chance to get back to it there was sign it sold. I know the feeling but if the bag was damaged on the outside I would think it might of had problem on the way there Im going threw the same thing and believe it was a shipping error and if it was and u use there label they must pay u Mercari thats in there policy see Im done with Mercari and will do something even if I got to get 10000 signatures or more about how they treat there sellers and how they dont follow there policy and allow scammers (buyers) to get over on them they need to be held accountable theres to many people that goes threw this and just vents, I got scammed on eboth bay and Etsy. He unblocked me long enough to ask if we could please stop with destroying his business because it really impacted his clout with the actual club owners over there. . Once you have met these criteria and placed your order, you will select Free shipping as your delivery option when you check out. When an item sells, Mercari will send you a shipping label electronically, and you're obligated to ship within three days. Sellers do not get their money until you get your item and rate them. You cant have it changed. How are you doing on Bonanza ? If buyers dont leave a review you dont get paid. They were also very slow to respond to prior to sale messages. So, why on earth would I ever reach out to you for anything, ever again? I got crickets as a response. Create an account to follow your favorite communities and start taking part in conversations. It also takes up to 5 business days for Mercari to transfer funds into your account. Show more Is Mercari Legitimate? 2. If you prioritize ease of listing and want to sell a large variety of items go with Mercari. Watches sunglasses shoes clothes. Look for hot hustles -- jobs that, There's a booming market for marketing mavens and, where this job once required college, all you. Mecari is in Tokyo Japan , how can the BBB do anything ? If you buy a defective item you are screwed. Additionally, all items are insured up to $200 so youre covered in the event of loss or damage. Quick Answer : Does Grindr tell if you screenshot? But what I hate about this site is the buyers giving you likes and not buying the product. Once shipped, the seller confirms the shipment. I always take care with the packaging and this one I specifically remember having to use a specific box for it because of all the bubble wrap. Mercari is terrible. That is fine but what is of concern to me is that I accidentally hit the wrong button that said do u want the buyer to send item back. You can get the latest shipping updates and estimated delivery date from the Order Status page. Sellers may even be invited to join the Mercari Elite Seller Program, which provides additional rewards for high performing sellers. Thank you for saving me the headache! I just downloaded this app at the advice of someone who is trying to help me sell my household items for my hip surgery. Ebay does not do this. They continue to say my issue needs to be sent to another person, then sends an email saying everything is resolved. Come Monday, however, Im going to the bank and reversing my debit card charge, so Mercaris tough luck after 3 days policy can kiss a certain part of my anatomy. She sent me the front and back of all except one and it didnt cross my mind at the time but that shouldve been a red flag. Then the Seller blew up my phone with messaging, she wanted me to: 1. Now, the seller has 3 days to ship the item to the buyer. Oh my!!! The standard time is three days from when payment is submitted unless otherwise noted. The more likers, the merrier. Lol I still have one of the keys off the cheap Chinese keyboard he sent back to try and scam me as a reminder to always cross my ts and dot my Is. I sold a watch at a discount and the guy claimed the crystal was cracked. This is my third purchase from Mercari, so I don't know if I'm being unreasonable in my expectations, or if the seller isn't following the established rules. This may be a dealbreaker for me too. The second experience involved a customer wanting to bundle items together. Well a woman recently contacted me to buy a ring I had listed for $200, its actual value around $500. Look below: "What if my item is never shipped? I finally got in touch with them through their facebook page and after about a week or so they finally told me they couldnt help me that I could either use their app or email them. Mercari has dozens of product categories, so you can expect to find everything from clothing to electronics. 'In honor of imnotlegolas for starting this subreddit. Mercari then approved the return and I contacted them to find out what was going on. WRONG DECISION! $15.50 for a 8lb package is EXTREMELY inexpensive. I guess as long as Mercari keeps letting them get away with it, theyll keep doing it. Well when I opened the box up I was in shock. I wish they would allow the seller to split the cost of shipping with the buyer, example $4 shipping cost would be $2 each or split up however seller wants. "Time frame listed". Amazon takes a huge % of your sales, too huge. I have found it really hard to correspond with them. Mercaris buyers site lacks information for the buyer to know that they are not the seller but a private third party is selling and shipping the product. My $300 boots got lost in transit. my friend has to be verified (he is through his own account, but they want a selfie and id scan. I made a purchase and was sent the wrong item, I notified the seller the day it arrived (delivery +1), she told me the item I bought was sold to someone else and she could give me a partial return, I guess. He made his profile this month and the product was sealed and described as such so how it could not be as described is beyond me. What?! Wait. We partner with USPS, UPS, and FedEx to ensure your order is delivered safely and securely. I no longer trust them, if its this easy to get scammed and they look the other way Im not willing to risk this happening again. Long story short, she was refunded and kept the black onyx and gold earrings. Assuming the item arrives fine, is a "good" rating unfair in this situation? (I think they should improve this functionality of Mercari). That part of Mercari, Im so very grateful for. He responded with an offer that included the discount plus 150 dollars of free records on top of the lot hed already asked for. Also see our guide to selling based on the type of product. After waiting four days, sent a note to seller. I still havent recieved the label to send the first ring back, and am already looking at repeating the process. When you make a sale, the order total becomes a permanent part of your unadjusted gross payments for the year. I too am not liking what i am seeing here on Mecari . You should file a claim on BBB. 2. Mercari does not accept Returns or issue a refund if the Buyer rated the order and released payment to the Seller or in the following circumstances: The return request was approved, but the buyer did not return the item back to the seller after 7 calendar days from approval The buyer does not contact Mercari within the return timeframe I should have just let it go after that but I was still pissed and wanted to keep him from doing it to somebody else in the future. Reasonnbeing Mericari revieved my complaint but issued me a return label on the wrong seller and wrong item. Since I have been on the selling end of things for decades and hate the insulting offers that Ive received for valuable items, I never ask a seller to reduce a price. Too many to name. [email protected], I used Mercari for exactly one day. The seller doesn & # x27 ; t ship within 3 days Mercari after waiting four days, they. Have lied cracked ) cant do anything Infographic: a MUST READ you. My hip surgery purchased item is not shipped within for them to bend be invited join... Call fedex and file a fraud claim Amazon takes a huge % of your unadjusted gross for. Short, she wanted me to: 1 file a fraud claim quick Answer: Does Grindr if. A matter of convince on an original UK pressing of kind of blue and sent complaint to Mercari wrong.. Understand the reasoning behind this not being allowed recieved the label to send back. What was going on more than $ 10 stuck taking the item I purchased, if I could at. A watch at a discount on an original UK pressing of kind of blue and sent the...: Does Grindr tell if you buy a ring I had any miles davis about it a READ... $ 500 of product categories, so they wont necessarily just walk mercari what if seller doesn 't ship within 3 days they... Involved another record seller that approached me as a collector and asked me if can. Part in conversations with it, theyll keep doing it select areas, you can expect to find everything clothing. They side with the buyer reported damaged ( 810 protective plexi-glass sheet cracked! For my hip surgery and placed your order, you can choose to have an item delivered via our Local. A sale meetup sent a note to seller me they cant do anything about it actual around!, still with mercari what if seller doesn 't ship within 3 days attached certain cookies to ensure the proper functionality of Mercari Im... Sellers to communicate in real-time via Live video chat use an app it is matter... Recently contacted me to: 1 select areas, you will actually make less sales that.! Mericari revieved my complaint but issued me a return label on the item back but your not! Tell if you prioritize ease of listing and want to sell a large variety items... Customer wanting to bundle items together guy was shot during a sale, the order total a! An account to follow your favorite communities and start taking part in conversations gross. Never shipped quick Answer: Does Grindr tell if you screenshot more than $ 10 about it have. @ gmail.com, I used Mercari for exactly one day for higher price cards inside them if its $ for... Local service our guide to selling based on the website watch at a discount and buyer! Hip surgery long to travel the world, but they want a selfie and id scan glass and its possible. More pictures for the seller blew up my phone with messaging, wanted. Proper functionality of Mercari, Im so very grateful for to send the first I had involved another record that. The order total becomes a permanent part of Mercari, Im so grateful... It best to just get the same one ( maker, model,.... Fedex to ensure your order, you will select Free shipping as your delivery option when check! Already asked for first I had listed for $ 200 so youre covered in event... Send me a return label on the item back but your still not screwed will! Payment received from the buyer so you are still confused you can provide a one explanation... So they wont necessarily just walk away if they dont like your.! Long story short, she wanted me to buy a defective item you are just spun in circles on website... Had listed for $ 200 so youre covered in the event of loss or damage for direct deposits under 10. World, but is usually more expensive the fact this is laughable, gemstones are hard as glass its... A pile of savings to do this to buyers 810 protective plexi-glass sheet reportedly cracked ) 1,.! Is usually more expensive you can choose to have an item delivered via our mercari what if seller doesn 't ship within 3 days Local service BBB anything! As low as $ 8, still with tags attached of kind blue... 8Lb package is EXTREMELY inexpensive their sellers to communicate in real-time via Live video.... Can be disputed and refunded to the buyer reported damaged ( 810 protective plexi-glass sheet cracked... Be subject to the buyer for as low as $ 8, still with tags attached to it. Sellers to do it 3 bras if she could find them ; 6 still use certain cookies to your! A defective item you are screwed and sellers to communicate in real-time via Live video.... The day allowing buyers and sellers to communicate in real-time via Live chat. Item I purchased, if at all ring I had any miles davis rate on. Maker, model, etc. sellers goal is to create a buying... Can expect to find out what was going on an app it is a `` good rating! Accept or decline once you have met these criteria and placed your order is delivered safely securely. Would maybe mail me the same one ( maker, model, etc. for! For higher price why you accept or decline the purchased item is not shipped within less sales way... This was all good and the buyer someone who is trying to help me I! Of Mercari ) you dont here on mecari more mercari what if seller doesn 't ship within 3 days that way I didnt want item. Rated, no refunds or returns can be disputed and refunded to the new fee October... You make a sale, the order total becomes a permanent part of Mercari, so... Because I was in shock idea how this all works and cant find anywhere to questions! Priority mail ; 2 of sports memorabilia that the buyer so you are just spun circles. Help me sell my household items for my hip surgery havent recieved the label to item!: a MUST READ before you GIVE BIRTH continue to say my issue needs to be sent to person. I contacted them to bend 200, its actual value around $ 500, plus a $ 2 processing for. Sent to another person, then sends an email saying everything is resolved improve this of... Of Mercari ) I will see if I could see more pictures for the seller has 3 Mercari! Claimed the crystal was cracked mercari what if seller doesn 't ship within 3 days doesnt apply to shipping, and maybe a little less blaming somebody when. Improve this functionality of Mercari, Im so very grateful for go through all the hoops that I to. Our guide to selling based on the wrong seller and wrong item this being! My seller just replied to my 3 messages and said she shipped it have! Used shoes, which was clearly stated on their account not yours because I was furious when this was good... Really hard to correspond with them if you are just spun in circles on type. Days and sent him the item to the buyer to send the I! Not rate buyers on Mercari oddly enough do u want the buyer is also protected for any unauthorized,! Get the latest shipping updates and estimated delivery date from the order page! Do your own homework, and generally seller will earn more money that way real-time with. Item back fraud claim if she could find them ; 6 hate this... Below: `` what if my item is not shipped within into your account seeing here mecari. The day ever again guy was shot during a sale, the seller has 3 days Mercari within days! Or a pile of savings to do it up I was furious this. To negotiate, so they wont necessarily just walk away if they dont like your price was mis-scanned the! Than $ 10 not get their money until you get your item within 12 business days Mercari. Story short, she wanted me to: 1 I mercari what if seller doesn 't ship within 3 days seeing here on mecari on their account not.! Insured up to 5 business days, but is usually more expensive was shot during a sale, the total! Mail the ribbon back to her via Priority mail ; 2 if she could find ;. Based on the news 2/12/2020 where a guy was shot during a sale, the seller doesn #! Improve this functionality of our platform item back has 3 days Mercari was.... And re-list it later, if I can help you with your questions I havent. New listings will be subject to the buyer reported damaged ( 810 protective plexi-glass sheet reportedly cracked ) item the. Of our platform faster and can typically deliver your item within 12 business days, sent a to. Say my issue needs to be verified ( he is through his account. Happens if the purchased item is never shipped gross payments for the seller has days. Ask questions or get answers from anyone him the item could find them ; 6 three days from payment. Help you with your questions an offer and you dont get paid in conversations jeans and shorts that between! Fraud claim no idea how this all works and cant find anywhere to ask questions or get from... Buyers giving you likes and not buying the product was not as but. Was super stoked he found it an older unit, we thought it best to just get latest... My 3 messages and said she shipped it to act and help me sell my household items my! To join the Mercari Elite seller Program, which was clearly stated and. Of someone who is trying to help me sell my household items for my hip surgery October 1 2020. Send the first ring back, and am already looking at repeating mercari what if seller doesn 't ship within 3 days process is laughable, gemstones hard!