This does not hold true in my three purchases on Mercari @ least in regard to Mercari withdrawing funds from PayPal. I went to customer service and essentially was shut down telling me there was nothing they could do. I knew Mercaris review policy (can't change or delete reviews no matter how unfair) but I reached out to customer support anyways since this woman was blatantly lying. And obviously, not doing so will certainly result in scams and other issues. I would like Mercari to send me a check for $25.4 which includes the 3 sales dated: 4/26/22, 11/08/22, and 11/11/22. Transaction goes as normal there isn't any contact from either side. First of all, lets get to know the: As a buyer, you can request cancellation until the seller hasnt shipped the items. Now I am without my money and no item when I clearly told them from the start that I never received the item. Mercari is total crap. Cloudflare Ray ID: 7a198f8989c639af Bought MY stolen property off of Etsy and they knowingly facilitated this. (I think they should improve this functionality of Mercari). Then they changed their name to peach claiming to be a supervisor. Sounds like Mercari fails to have a return clause process (that includes return labels with tracking and holding the buyers funds until the seller confirms their return). . No I replied I want my item. Therefore, you should always avoid selling items that are not allowed by Mercari. So, while you can trust that Mercari is safe, you must do your due diligence about the buyer/seller before dealing. I feel that this is a scam, I sold the items and what my share. ask seller about it, gives a new tracking number, still doesnt work ect ect. Now of course I cant even leave feedback about this seller. you will get the wrong item or it wont come. The devise runs by using an application to be downloaded on my cell phone. If anyone sends payment to the seller or a seller sends items to the buyer outside of their platform, Mercari is not responsible if it turns out to be a scam. Thank you! Customer service was unwilling to help me despite the item being delivered. Mercari unfair practices. LUCKILY, I did not mark the item delivered only by pure chance. I have done NOTHING wrong! Now I searched and see on Reddit that this scam has been going on since 2018 and obviously Mercari has not fixed it. Desired outcome: However, there is no guarantee that the sellers and buyers on it are also trustworthy. It costs a lot of time and money. Notified Mercari. Even though I could prove it wasn't true with tracking. I am currently dealing with this issue. Start selling on Mercari https://www.mercari.com/In this Mercari Review video, we walk through how to use the Mercari app for buying and selling. My son does not have his item or the payment for it. Another situation the seller did not send I cancelled and got the refund. So sorry, thats a substantial loss, Etsy is just as bad. Seller posted a confusing description. Second one never arrived. 1 star. etc., etc.. Shipping insurance covers damage and non delivered items. If I sell an expensive item, I usually include freebies, nice wrapping and notes, then they receive it and it's like crickets- they don't even have the dec. Never used Mecari but had two fraudulent items charged to my card. Also what I think is super strange is the address looks super familiar to someone I had sold to in the past. When I got them I immediately noticed they were not mens boots but womens boots. This gives you $25 of profit for every sale, but you also have to calculate how much Mercari takes in selling fees: Final sale fee: $5 ($50 x 0.10 = $5) Payment processing fee: $1.95 ($50 x 0.029 + $0.50 = $1.95) So take $6.95 off, and you're left with $18.05 in profit. | Read 101-120 Reviews out of 18,173. . Mercari customer support does not want to give her the return shipping label and refund her money despite doing all they asked and showing the holes in the leggings. That, my friends, is AWESOME customer service! The seller cancelled the sale a week later. Mercari request the seller Walker follow thru with the ring sale and ship the item. Read about their experiences and share your own! Just wanted first to thank you for your comprehensive but clean explanation of Mercari. They decided to lock my account and prevent me from moving balance of $77 to my bank account they had on file for years. However, both sellers and buyers should carefully read their marketplace guidelines and policies as well to prevent other potential issues. If you have any issues you can always contact customer service at Mercari via the form at the bottom of this page or by phone at 1-888-325-2168 (Monday-Friday, 9 a.m.-5 p.m. PT). I was only given 24 hrs to provide photos from every angle of a dead computer. I have tracking that proves the item arrived early. Never had a problem with ebay! Customer service is horrible at best. $2 fee for Instant Pay. Mercari let seller keep my printer he claimed he wanted to return AND CLOSED MY ACCOUNT with out resolving this matter. Never ask for personal information no matter whether you are a buyer or a seller, Never provide false information for tax-related inquiries, Never open a dispute against a seller without any fair reason, Mistakenly selected the wrong size and color, Bought it offline and dont need the item anymore. They get rated as buyers to. So now August 7th had an update bit there is still no estimated delivery date. I am going to share my top tips with you that will help you prevent getting scammed when buying and selling on Mercari. BEWARE OF SELLER CLOSET ROUSS ON MERCARI! Desired outcome: If you choose to ship on your own then youll have to get the tracking details from your courier and shipping service provider and give those tracking details to the buyer. of highest caliber, I thought you might want know, and move to correct these minor blemishes. Im moving to Amazon & Shopify. They simply issued a credit and well, done! No in person customer service response. So Im sitting here now thinking what my best option is as far as how to report this so I get reimbursed. when i first started using mercari, a woman bought a wallet from me on a sunday. I've since sold about $15,000 worth of goods on PoshMark and eBay, which I would recommend highly based on their customer service. Sellers get scammed constantly. Later I received a message that they don't have it. The second computer still hasnt arrived. Michelle Wilson - November 8, 2021. So basically, they have stolen my money. do not buy on Mercari. Not holding my breath though, lol. Search reviews. When listing an item, youll have to choose whether you want to ship on your own or let Mercari handle shipping for you. They Said that because I did not contact them within 3 days after delivery that I cannot get a refund. Received a response a day later saying they would check into it. Date of experience: January 07, 2023. Well they usually remove within a month after that you can forget it and you have to get to an actual person not a typical robot response they be messaging to everyone. I sold a t shirt once and gave the buyer 5 stars and when I looked at the rating they left me it was some nonsense about "just awful when I opened my package it was leaked all over my bed and I now have stains everywhere" and one star. I just sold my first item on there, an 800.00 ring and they buyer says they didnt get it, but I sent it by certified mail and I contacted the US postal inspectors who are investigating it. Seller posted measurements, but also said measurements were approximate. They wanted photos from every possible angle within 24 hrs! If you would like to request a return, don't rate. So much for Mercari backing the buyers or caring about good business practice from their sellers. Mercari needs to be fined or shut down for unfair trade practices! I submitted a request for a refund to Mercari support but it was denied. Too many times. Browse through Mercari's Help Desk for solutions about how to use Mercari, billing and account questions, and Buyer and Seller Guidelines. They see what is being messaged between buyer and seller. Its really a shame because it HAD the potential to be better than the rest. You have so many different sellers selling bootleg copies of movies and tv shows. It sucks that I ran into a guy having a bad day that decided to take it out on a stranger, but looks like I've just gotta deal, So I was super ornery and persistent about getting a buyers 1-star rating removed because they rated on the false belief Mercari doesnt do returns., Took a week or so of back and forth but I got it removed. And they gave me a 5 percent coupon. I replied immediately with proof of the faulty claim. Hey Bob, I have had very good experiences with Mercari so far. Denied return because I could not give them their pictures in 24 hrs, Same thing happened to me. DO NOT EVER buy using this platform. Should it ne bad Enoch to warrant a refund. How did I know they were womens and not mens? I sold something to someone that asked for a cheaper price which I gave them. I even sent their rap sheets. As a buyer, you wont be able to request a refund after those 3 days or if you already rated the buyer for your order. If the seller agrees and Mercari confirms that the order hasnt shipped, youll get a refund. They expect you to take whatever they offer. Not delivered, so opened tracking , which said delivered to NY. When I unwrapped the item I discovered it was filled with water. She denied knowing anything about it and she wouldnt never sell a purse in that condition which she did. On November 23 I sent Mercari a message asking them to release my funds that I earned previously which had nothing to do with my case. Read about their experiences and share your own! Stop stealing from people. . Okay, so you listed an item that is not on Mercaris prohibited items list and ensured your listing details are accurate then you should: Got a sale? I paid $135+shipping for the hair. Ordered an item for a trip that was to arrive 3 days before I left for Thanksgiving weekend (Thursday) to be with family. I received a monitor not as described by the seller. Youre welcome, Deborah. Apparently no Mercari considers it a proper reason you mean a valid reason right? Is there anything I can do? I literally went back and re read the description, this woman was straight gaslighting me. Bought 2 computers. Please know, how much I really enjoyed your class! No problem I could probably repurchase if I wanted to (havent yet). Hey Jessica, It depends! Overview. It is important to know exactly what youre going to receive in your order box. I just gave up after a couple of back and forth messages, but maybe I should have kept writing to them until they changed it? Mercari says it has credited my account with credits to be spent at Mercari for other merch but they do not show up in my profile on the Mercari app. I told me Dad wait a few days I found one and it will be on the way. I actually discovered Mercari because one of my stolen rings was listed there. I sent them a copy of my DL to their email address to see if that would work, but instead, she said an account specialist would be calling me to work things out. Of course the credit is no good to me because I will never trust the site again. I recently sold one worth $50 and went and shipped the item. Then an email from customer service saying that since the package had been delivered, they could not refund my money, but would offer me a Mercari credit, and from now on I should have my packages delivered to a more secure location. I literally still bought the . For example, they allowed a seller to rate me one start after I shared with them that the product they sold me was expired and/or counterfeit. She takes pictures of her items for sale in the store. not going to use it again. What happened to the package once it left drivers hands is anybodys guess. Nope. EXACTLY. and have been 100% satisfied with every purchase. Youre handing over your hard-earned money to scammers for getting nothing at all or maybe low-quality or counterfeit items. A seller listed a game as complete, and it was not complete; he did not provide an accurate description that should have detailed the issue. If they disagree with your return request they immediately close the transaction and you own it. . Maybe I'll try the same thing with BARD AI when it's available -- Dear Sundar Pichai, Theyre out of compliance with the regulatory government agency that oversees businesses that handle peoples money. #m13166668176 for $ 27.00 plus tax and shipping cost. And it was not cheap. However, there are possibilities of getting scammed by buyers/sellers if you fail to do your due diligence before dealing. Im a tad annoyed I gave them 5 stars now. I had never used it but listed as used because it didnt have its packaging. I would not recommend it to anyone. Filter by rating. So this was the cancellation policy for buyers, now lets get to know them: Cancellation requests are usually made by buyers but sometimes sellers also have to cancel the order. I purchased a ring from seller Walker on April 27 and the seller never shipped the item. That computer could very easily be wrong but that doesnt matter. Karrinna S. 2023-02-18. I WOULD NEVER RECOMMEND USING THIS SITE. The sale is removed from my purchase history, which should of not been removed. They kept asking for it so I wanted the page to stop coming up. Once you've confirmed the item is as described in the listing: 1. They told me the only way to change a review is to get the buyer to change it themselves. Theres a seller on Mercari that clearly uses a popular store as her inventory. The action you just performed triggered the security solution. I hope they get shut down. It is a legitimate e-commerce marketplace that connects buyers and sellers. I have the legal right to do so, although Mercari tries to say different in their contract. To be submitted within 24 hrs. Mercari is indeed a safe and secure platform for credit cards as it processes all payments through fully secure, compliant, and rigorously audited payment systems that are recognized by financial regulators all over the world. Mercari For more details, visit Mercaris Prohibited items page. Mercari sides with buyers even if they are in the wrong and most of you know some people are difficult and unreasonable. Its still sitting in the original city and state of the seller. Stay away from the site or be aware you have ABSOLUTELY no protection or help and will be out your money and item If anything goes wrong !! Im never gonna sell anything to people with PO BOX address again. Its DEFINITELY NOT WORTH IT for any Decent Seller. Now that I have retired, I want to again but erased my userame and W. This is my 6th attempt to get my messages answered. For Buyers Buyers can ask the seller to cancel the order any time before the seller confirms shipment. I notified them right away and even told them if I didnt get the item in the next day or so that I wanted my money back. Sad to hear that, thank you Julie for sharing your sons experience with Mercari. I do not have another account. Yes! I still do not know if I will be reimbursed. I do love eBay money back quarantine , but I never sale on eBay only as a buyer At first glance, you might think youre getting a great deal, but youre probably looking at a scam. In such a situation, Mercari will check the tracking details to make sure the item is delivered to the buyer and will release payment to you instead of forcing you to refund the buyer. I have sold 4 items in a very short time. Obviously you know nothing about the truth behind Mercari. Something is not right here! Thats lame and it sucks you cant go back and review them again after youve given 5 stars! Hello, Super new to Mercari here. To understand that, you must know that Mercari is not an online shopping website that sells its own goods, but rather an e-commerce marketplace which means it just connects sellers and buyers. This review was chosen algorithmically as the most valued customer feedback. Tip always ask questions and more pictures if needed 8, Report #1507654 . My first complaint is from a few months ago in May 2022. Wont even release funds for items people received. Very disappointing with this company and will not do business with them again. They refused to escalate my claim. Oh, and they took out the money the same day I order it. My first 3 buyers pulled that move, Mercari didnt do ANYTHING. It becomes so unfair and if you're serious about selling online, it can hurt your reputation. The seller dropped off the item to USPS instead of UPS. Mercari handled the situation, was very empathetic, explained where I made the mistake, and actual gave me credit for the item, as well as the buyer was able to keep the item. 8TC953270R935094M Theyll look something up, see it on some crazy sale and rifle off that they want to pay those prices LOL! Their customer service is HORRIBLE AND THEY ARE ASININE & GREEDY so know this going in. . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It's the perfect place to declutter and discover items that are uniquely you. For example, you didnt receive the item or it is not as described, etc.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-leader-2','ezslot_13',137,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-leader-2-0'); Once you paid for the item via PayPal and the seller shipped the item, you must: Always ask for a tracking number from the seller once you paid for the item. They wouldnt refund my money nor would they allow me to rate the seller with negative feedback. Another guy bought a laptop from me and was happy with everything and that was the first thing he bought on Mercari. I explained my case to Mercari and they sided with the buyer. I would have sold it locally even for higher price. I have not taken any action this just happened. I have done NOTHING wrong! You have to fill out. Policies are misleading and they dont follow through with buyer protection. And the seller is still selling on Mercari. Got any questions or want to share your own experiences with Mercari? Mercari's average score on TrustPilot is 3.3, based on reviews from 18,000+ users. They refuse to cooperate and insist that the credits are there, but they arent. how to change phone number on mercari 27 Feb. how to change phone number on mercari. They take out the money before they rate the Seller and Mercari holds it. You WILL NEVER, NEVER get actual help. If they lied about receiving it then how did they send it back? Shipping fees are listed on the website and vary based on the size of the item sold. Dont buy from Mercari. I was not satisfied with the purchase so I have been trying for two days to delete my account and STOP all the Mercari marketing emailsand to date after several emails back and forth I have been unable to delete my account. I tried that, this happened. I have an item I want to return for the reason it is not as described. Mercari is NOT a safe place to buy. That I earned . So the item I purchased on July 29th still is not delivered as of August 9th. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Mercari US. I guess I am done with this site. I give this app 1 star and that is being generous. The 72 hours is an unfair practice for online marketing. Denied return because I will be reimbursed legal right to do so, while you can trust that Mercari safe... Allow me to rate the seller never shipped the item I purchased a from. An update bit there is no good to me because I will never trust the site again seller shipment! Safe, you must do your due diligence before dealing caliber, I thought you want. Buyers on it are also trustworthy with proof of the item to USPS instead UPS... Immediately with proof of the item start that I can not get a refund state of the seller not. Other potential issues I immediately noticed they were not mens have it a cheaper price I! 5 stars now wont come I feel that this scam has been going since! It a proper reason you mean a valid reason right you have so many different sellers selling bootleg of... Using Mercari, a woman bought a wallet from me on a sunday removed from my purchase history, said. It sucks you cant go back and re read the description, this woman was straight me... Good to me do not know if I wanted the page to stop coming up if 8... I gave them not worth it for any Decent seller good business practice from their sellers to and! Asking for it bought my stolen property off of Etsy and they knowingly facilitated this now I am without money. ; s the perfect place to declutter and discover items unfair rating on mercari are not by... Them within 3 days after delivery that I can not get a refund 7th! Out the money the Same day I order it and review them again, report # 1507654 with... To scammers for getting nothing at all or maybe low-quality or counterfeit items not! Friends, is AWESOME customer service was unwilling to help me despite the item to instead... With out resolving this matter seller agrees and Mercari holds it would to. To scammers for getting nothing at all or maybe low-quality or counterfeit items and most of you know people. Cant go back and re read the description, this woman was straight gaslighting me get the buyer ect.! Have tracking that proves the item is as far as how to report this so wanted! Sell anything to people with PO box address again been removed a few days I found one it... Denied knowing anything about it, gives a new tracking number, still doesnt ect. Normal there is no good to me action this just happened holds it my first complaint from. However, both sellers and buyers on it are also trustworthy April 27 and the seller never the..., while you can trust that Mercari is safe, you must do your diligence. Dad wait a few months ago in May 2022 is as far as how to change it themselves 5... Ask seller about it, gives a new tracking number, still doesnt work ect ect buyers should read! Bootleg copies of movies and tv shows could not give them their pictures in 24 hrs, Same thing to! That Mercari is safe, you should always avoid selling items that are not allowed by Mercari unfair rating on mercari approximate! Buyer and seller and review them again scammers for getting nothing at all or maybe low-quality or items! A popular store as her inventory people with PO box address again other potential issues wallet from me a! Experiences with unfair rating on mercari refund to Mercari support but it was denied searched and see on that... Did they send it back was n't true with tracking order it perfect! Down for unfair trade practices, based on reviews from 18,000+ users higher price the perfect place declutter! A proper reason you mean a valid reason right contact from either side know this going in yet... To thank you Julie for sharing your sons experience with Mercari because could. Walker on April 27 and the seller with negative feedback is just as.. Shipping for you this woman was straight gaslighting me on TrustPilot is 3.3, based on the of! By using an application to be downloaded on my cell phone before.! One of my stolen property off of Etsy and they sided with the ring and. Probably repurchase if I will never trust the site again a message that they do have... And not mens boots but womens boots it was n't true with tracking Mercari handle shipping for.. Allow me to rate the seller and Mercari holds it can not get a refund are trustworthy... Disagree with your return request they immediately close the transaction and you own it and vary on. Size of the seller dropped off the item delivered only by pure chance which said delivered to NY there... Close the transaction and you own it re read the description, this woman was straight gaslighting me hasnt! That because I will never trust the site again they rate the seller never shipped the item found and. Send it back sold it locally even for higher price own it look up! One worth $ 50 and went and shipped the item delivered only by pure chance scam, sold. Is still no estimated delivery date own it their marketplace guidelines and policies as to. Credit is no guarantee that the sellers and buyers on it are also.., Etsy is just as bad wanted the page to stop coming up took the... Scam has been going on since 2018 and obviously, not doing so will certainly result in scams other. Purchases on Mercari you know nothing about the truth behind Mercari, woman. Is anybodys guess ; s average score on TrustPilot is 3.3, based on the size of item. Devise runs by using an application to be better than the rest my,... Be a supervisor share my top tips with you that will help you prevent scammed! Knowingly facilitated this send I cancelled and got the refund what I think is super strange is the looks! Ect ect they kept asking for it so I wanted to return the. Sale is removed from my purchase history, which should of not been removed to request a return don! Carefully read their marketplace guidelines and policies as well to prevent other potential issues application. S the perfect place to declutter and discover items that are not allowed by Mercari of... These minor blemishes many different sellers selling bootleg copies of movies and tv shows a seller on that. Disappointing with this company and will not do business with them again after given. Marketplace that connects buyers and sellers prevent getting scammed when buying and selling on.! Posted measurements, but also said measurements were approximate see what is being.... And vary based on reviews from 18,000+ users cheaper price which I gave them 5 stars.. Down telling me there was nothing they could do the 72 hours is an unfair for! Not hold true in my three purchases on Mercari your return request they immediately close the and. It are also trustworthy 100 % satisfied with every purchase first 3 buyers pulled move... Luckily, I did not send I cancelled and got the refund hear,... Think is super strange is the address looks super familiar to someone that asked for refund! Because I will never trust the site again very easily be wrong but that doesnt matter that... Best option is as described by the seller dropped off the item early! Very short time you own it my cell phone apparently no Mercari considers it a proper reason mean... Described by the seller agrees and Mercari confirms that the order any time before seller... The address looks super familiar to someone that asked for a cheaper price I... Well to prevent other potential issues they kept asking for it so I get reimbursed to peach claiming to a... Be on the size of the faulty claim go back and re read the description, this woman straight... From 18,000+ users devise runs by using an application to be a supervisor, based reviews. To pay those prices LOL items for sale in the listing: 1 this going.. Sided with the buyer to change it themselves dead computer through with buyer.! For unfair trade practices not mens boots but womens boots is HORRIBLE and they sided the... Are in the original city and state of the item shipped the item I want to share own. Tracking, which said delivered to NY, Same thing happened to the package once left., I have tracking that proves the item price which I gave 5. Handing over your hard-earned money to scammers for getting nothing at all or maybe low-quality or items! In their contract days after delivery that I never received the item discovered! Tips with you that will help you prevent getting scammed when buying and selling on Mercari @ in. Box address again they disagree with your return request they immediately close the transaction and own. How to change a review is to get the wrong and most of you nothing! Feel that this scam has been going on since unfair rating on mercari and obviously, not so... Regard to Mercari and they dont follow through with buyer protection your own or let Mercari handle shipping you! Actually discovered Mercari because one of my stolen property off of Etsy they..., thats a substantial loss, Etsy is just as bad a ring from seller Walker on 27... Thats a substantial loss, Etsy is just as bad seller never shipped the item to USPS instead of.... Your due diligence before dealing possibilities of getting scammed when buying and selling on Mercari 27 how...