Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. Guests who booked any 2021 sailing prior to March 2021 may cancel at any time up to 48 hours before sailing and receive 100 percent future voyage credit. If a refund request is not made by that time, passengers will automatically receive credit for a future voyage. If you've got a question about your Virgin Atlantic Holidays booking or Virgin Atlantic flight, you'll find the answer here. Find out how here. If you're booking at this time, you have a 7-day grace period to request a full refund on your deposit and any other payments made. Entertainment. What to expect on the day of your voyage. A complete look at Virgin Voyages' refund policies. For bookings made through April 31, 2022, for cruises departing any time in 2022, Viking is permitting its ocean and river customers to cancel within 14 days of sailing and receive a credit for a future sailing. Future cruise credits, also referred to as FCCs, can then be used to rebook a sailing with the same cruise line at a later date. Many brands have greatly eased their cancellation policies (but be warned that it might not last for much longer). If this is not complete, we cannot let you board the ship. For a look at our full Voyage Well Ashore terms and conditions, please click here. The challenges we are facing are not exclusive to Virgin Voyages; they're affecting our industry and travel as a whole. If this determination is made by Virgin Voyages as to any Guest in mid-Voyage, such Guest may be left at any port or place the vessel calls without any liability to Virgin Voyages. What happens if a Sailor tests positive at the terminal? Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Virgin calls their FCCs Future Voyage Credits or FVCs. The list of things that are prohibited on board, 4. For bookings made by May 31, 2022, for sailings departing on or before September 30, 2022, Princess allows passengers to cancel 30 days or more prior to the sailing date as long as a public health emergency remains in effect. For an up-category change, applicable fare increase is due at time of change. You can do so on the, Dinner reservations at our eateries are available for booking, Shore Things are open and available for booking as well, Redemption Spa and Thermal Suite services, Lunch and breakfast reservations at our eateries, We will deny boarding to any Sailor whose response is yes" at boarding to any COVID related questions. On March 12, Virgin released a statement postponing the showcase tour of the inaugural season of Scarlet Lady until July 15, and the Maiden Voyage taking place Aug. 7. Required pre-flight COVID tests on disembarkation. Items 7.1 and 7.2 of the ticket contract includes language related to "health risks, epidemics or illnesses or outbreaks or public health emergency or other impactful prevalence of disease" for which no refunds will be given. Please see below for detailed information on what is considered high risk, how to contact us with questions, or notify us of your high risk status. Beyond 121 days or more from the sailing date, Guest or Guests travel agent has 7 days from the initial booking date as a grace period to cancel the reservation and will receive a full refund of the deposit if cancelled within the grace period. All money will be forfeited for cancellations two weeks or less before sailing. (Proof of a positive test result is required. Plus, unlike most other lines credits, Vikings are transferable, so you can gift them to a friend or family member if you dont think youll use them. Section six of the Virgin ticket contract states that guests are not entitled to any "refund, payment, compensation or credit," except as provided in section six. Our Ship Crew will work with you and local authorities to agree on a time you can safely disembark from the ship at the end of the voyage. When you arrive at the port, you and your fellow Sailors will need to bring the following items in order to board the ship: 2. Anyone who books a Virgin Voyages sailing on or before May 31, 2022, for a cruise departing on or before Oct. 15, 2022, is eligible to receive a full refund in the form of FCC when they cancel at least 48 hours before they're scheduled to set sail. Health and wellbeing Refunds will be issued to your original form of payment. Virgin Atlantic Holidays Booking Conditions All bookings with Virgin Atlantic Holidays are subject to these Booking Conditions and Useful Information. The credit is to be used by June 30, 2023, either to book another sailing departing by June 30, 2023, or toward payment for another existing booking. Anyone in those situations is eligible to receive a refund or FCC. Outside of the current welcome bonus, youre only earning higher rewards on specific airfare and hotel purchases, so its not a great card for other spending categories. If 3 or 4 Guests are booked in a triple- or quadruple-occupancy cabin and 1 or 2 Guests cancel, we retain the right to move remaining Guests to a smaller cabin (triple- or double-occupancy) in the same category. We have processes in place to ensure you get home safely if you test positive for COVID on board. Different refund policies may exist for bookings made outside the United States or Canada. Voyages aboard Virgin's Scarlet Lady, the first ship in its fleet, had already been delayed twice due to the pandemic, with Virgin most recently pushing back the maiden voyage to Oct. 16, Cruise . Carnivals cancellation policy has changed recently to become less flexible. They are happy to take reasonable steps to avoid filming you where you indicate that this is your preference but you may be included unless you tell us otherwise. The list of things we recommend that you bring along with you, 5. This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. All sailors (passengers) must make their own travel arrangements to and from the port of departure. Refund requests must be received within six months of cancellation or the embarkation date (whichever is earlier). What happens if a Sailor tests positive for COVID on board, 6. -- please see the links below. They will have expiration dates, usually one year from the cancelled voyage if you cancelled. How Reassuring are New Cruise Cancellation Policies Really? Unruly, abusive or aggressive behavior toward other Guests or crew will not be tolerated and may be grounds for disembarkation as well. Cancellations shall be deemed effective at 11:59 p.m. local east coast United States time on the date Guest communicates such cancellation. Her favorite cities include London; Amsterdam; Krakow, Poland; Phnom Penh, Cambodia; Dawson City, Yukon; and anywhere known for outstanding pizza and theater. TPG values it at $1,600. We never want you to miss out on even one day, so well also offer you a prorated daily Future Voyage Credit (FVC), based on the price you paid for the voyage (excluding taxes and fees), will be offered to anyone placed in quarantine/isolation. Our UK Guests have particular rights provided in the UK Ticket Contract, which terms prevail over conflicting terms in this paragraph. Head over to our Sailor App to sign the acknowledge form. Tips about safe travel from and to the ship. So if you booked a flight or hotel add-on to your Voyage, it is the day the first add-on begins. We similarly have the right to confiscate any articles carried or contained in any Baggage that we, in our sole discretion, consider dangerous or pose risk or inconvenience to the health, safety, or security of the vessel or persons on board. Sailors who are in a group with someone who tests positive, but did not physically travel with them to the terminal, will be allowed to sail as long as they test negative for COVID at the terminal. For example, if you have paid in full for the cruise at the time it is cancelled, your future cruise credit will be issued in the amount you paid. At shore we'll be: In the case of positive COVID-19 cases on board, weve outlined our protocols for quarantining and contact tracing to ensure the best possible care for impacted Sailors, and protection to other Sailors and Crew on board. - After the grace period (but still before the 120-day mark), you can receive a full refund on any payments, not including your deposit. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. Guests are under no obligation to identify themselves solely because they have a disability when they seek no special assistance, special services, or privileges. The new sail date must be within a year of the originally-scheduled Voyage sailing date. From extensive cleaning measures, to a first-to-sea, high-tech air filtration system, plus a fully vaccinated and boosted Crew our top priority is creating the safest environment possible so you can focus on soaking up your vacation. From the must-brings (like your passports and vaccine cards) to the nice-to-haves (like swimsuits and sunglasses), we have a list to help you prepare. Furthermore, you grant to us or our affiliates a license to forever use such photographs, film, images, tapings and/or recordings of your likeness, voice and sound, as the case may be, in all media and in all forms, including, without limitation, advertising, promotional materials, publicity, digitized images, social media, broadcasts, videos, films, commercials, merchandise, governmental investigations, and litigation without further compensation or any limitation whatsoever. Local regulations at the time of disembarkation will dictate if you are able to travel home as you had originally planned. When Virgin cancels the cruise: Guests are notified of changes and offered either a full refund with a bonus of 25 percent of the fare in future voyage credits or up to 200 percent in FVCs on some cancelled sailings. We further reserve the right to request a medical certificate affirming the stage of pregnancy, and to refuse passage if we and/or the Master are not satisfied that the Guest will be safe during the passage. 4. If you test positive prior to your sail, we have credit/refund policies so you can join us soon, 2. Our quarantine protocol aboard our lady ships is as follows: Below weve outlined some of the financial details, and how weve got your back, in the rare case that there are COVID-19-impaced Sailors: And finally, our contact tracing protocol on board is as follows: Caring for each other extends beyond the time we sail together. They will receive 100% of the cruise fare paid in the form of FCC. Its time to hit the water exploring far away places, sunsets in romantic spaces, and (overpacking) suitcases. 5. For our UK Guests: any conflict between any of the items above andThe Package Travel and Linked Travel Arrangements Regulations 2018will be resolved in favor of the latter when deviation from the regulations is not permitted. Providing vaccination status (if applicable), 1. On cancellations made 121 days from sailing, you can expect the balance after your deposit as a refund. Virgin Voyages will have no further responsibility toward Guest in this instance; the cost of return to the port of embarkation or Guests home will be borne by the Guest. Learn more. Refer to your specific ticket, provided at the time of booking. 19952023, The Independent Traveler, Inc. Mega-Chart: Compare Hurricane Sandy Cruise Line Compensation, Azamara Le Club Voyage Cruise Loyalty Program, Hidden in the Fine Print: 16 Things You Need to Know About Your Cruise Contract. Further, we use photographers and videographers to capture images of our Guests during their Voyage with or without enhancements for sale to those captured in the imagery. Our ships are unable to offer specialized medical care, treatment, or equipment. See below for everything were doing to make that happen pre-sail: Well be following recommended CDC and European government guidelines, and working closely with the Voyage Well Expert Advisory Group in order to inform and update our processes and procedures in real-time. Following the requirements of local territories, and consulting CDC guidance, we will test Sailors exhibiting symptoms while boarding and/or during their voyage when necessary. Enrollment required. Anyone who books a Virgin Voyages sailing on or before May 31, 2022, for a cruise departing on or before Oct. 15, 2022, is eligible to receive a full refund in the form of FCC when they cancel at least 48 hours before theyre scheduled to set sail. You can also email [email protected] if you return with a positive result. For down-category change, fare decrease will be provided in the form of onboard credit or Future Voyage Certificate. We may receive compensation when you click on links to those products. Below we have a comprehensive checklist of all the required documents you will need to complete and submit before you get to the port. Should you get Global Entry or TSA PreCheck? There are wheelchair accessible staterooms available in various categories. If you test positive for COVID-19 once you arrive home from your voyage, please reach out to us at 954-488-2006 and let us know. Our points-obsessed staff uses a plethora of credit cards on a daily basis. In response to Center for Disease Control and Prevention 's decision to discontinue its voluntary COVID-19 program for cruise ships, Virgin Voyages has decided to mirror the rest of the travel . Complete the Voyage Well acknowledgement in our Sailor App, 6. In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements starting 10/30/22 on Valiant Lady and 10/28/22 on Scarlet Lady. 1. The contact page offers options for online chat, email message, or you may call (954) 488-2955. Reservations may be booked directly by travel agents or tour operators using our FirstMates.com website. Virgin Voyages may, but is not obliged to, substitute another ship for any sailing and cannot be liable for any loss to Guests by reason of such cancellation, advancement, postponement or substitution. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. Passengers who test positive or who have been exposed will also be granted 100% FCC. Full payment, including taxes & fees, is required 120 days prior to your departure date. All our Sailors are accountable for making plans after disembarkation from the ship they must get all the appropriate tests and medical clearances that their home country requires prior to flying home. Change to a new Voyage date up to 1 year after original Voyage date. The Band is your room key, wallet, bar and restaurant tab all in one with just one, simple tap. 3. Virgin Voyages is not responsible for any representations or conduct of your travel agent, including, but not limited to, failure to remit your deposit or other funds to Virgin Voyages, for which you shall at all times be liable to Virgin Voyages, or any failure to remit a refund from Virgin Voyages to you. The line will also retain a $100 penalty fee, which is returned to guests in the form of onboard credit to be used for a future booking. Things happen, and you deserve peace of mind knowing that if you or your fellow Sailors test positive, well not only care for you and make sure you get home safely, but we offer a prorated daily Voyage Credit for each day impacted by a potential COVID-related case. The Plantation-based cruise line was set to debut in March 2020, but the . As the world changes, were evolving our practices and testing protocols as well. We are unable to guarantee that you will not be included in video footage and photographs on an incidental basis. The list of required items to bring with you on embarkation day. Quarantine and contact tracing requirements with confirmed COVID-19 cases, 10. 6. Travel restrictions may apply to those that test positive prior to, or during the voyage or those that have been identified as close contacts. (Enrollment required for select benefits.). Heres a peek. COVID-19 specific refunds: Virgin is offering full refunds for those who cancel because they do not wish to be vaccinated prior to cruises that take place while COVID vaccines are mandated by the cruise line. 3. You will be offered complimentary ShipEats, on demand entertainment on your cabin TV, WiFi, and Virgin Voyages will cover medical care and testing expenses on board the ship. Masks may be required during embarkation and disembarkation and at ports depending on local recommendations. Change names on the reservation; permissible up to 48 hours before your Voyage sailing date. Credits must be used to book a voyage that departs on or before Sept. 30, 2022. 0:00. Were so excited to have you on board our gorgeous lady ships. In order to facilitate the embarkation process, Guests may complete the online check-in process as soon as all their deposit is paid. Here youll find everything you need to know so you can book and sail with confidence. The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. All rates and information presented herein were in effect at time of printing and are subject to change with or without notice. The good news for those itching to cancel a booking is that its easier than you might think with some lines at least for now. The current welcome offer on this card is quite lucrative. As ever, you should ensure you have adequate travel insurance for your trip. The eased protocols take effect Sept. 18, 2022 on Valiant Lady and Sept. 21, 2022 on Scarlet Lady. Let us worry about handling changes, while your Sailors focus on having something to look forward to. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Required pre-flight COVID tests on disembarkation, 1. An inherent risk of exposure to COVID-19 exists in any public place where people are present. Seldom travelers may not get enough value to warrant the cost. Individual cancellation policies apply at the Guest level for any individual cancellation within a cabin. Smoking areas are provided around the ship. Below is a list of things you need or can book before you get on board: Below is a list of things you can only book once youre on the ship: What you need to know before heading out to jewel-toned isles and late-nights in colorful spots across the Med. Cancel booking. Terminal details on the day of embarkation and disembarkation. Any late-arriving Guest may join the ship at an approved port of call in the scheduled itinerary. You must rebook your sailing when you cancel, and it must be for a sailing (any ship, any date) departing by March 31, 2023. Its initiative, "Voyage Well," details the new sanitation protocols Virgin Voyages will integrate including a 'bow to stern' air purification system that claims to neutralize 99.9 . With our flexible booking policies, you can reassure them that, if anything comes up and they need to cancel (so long as it's 48 hours or more before sailing), they're not going to lose their hard-earned money and their vacation. Virgin Voyages announced that all passengers and crew must be fully vaccinated for Covid-19 before embarking on its ship. On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. Back to My booking . - Per its COVID-19 policies and procedures for international voyages, Viking requires all river, ocean and expedition guests to have received the required doses of COVID-19 vaccinations at least 14 days prior to the date of embarkation. 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