Shipping, Instant Download, Email, & Mobile E-ticket Delivery. In my eyes I trully beleive you are a rip off company. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. Why havent I received my order? Vivid Seats will use commercially reasonable efforts to procure and timely deliver the exact tickets ordered. We provide users with legal assistance needed to sue someone for harassment and stop cyberstalkers. Service 254. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Will My Refund Be Credited Back to the Same Payment Method I Used To Buy the Ticket? Does Vivid Seats offer deals or discounts? You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. Use DoNotPay To Get a Quick Vivid Ticket Refund. Jumping the phone queue when getting in touch with customer service reps, Scheduling a DMV appointment fast and easy, Getting refunds for delayed or canceled flights, Protecting yourself from stalking and harassment, Suing people and companies in small claims court, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. Ticket Availability All orders are subject to ticket availability. Livid With VividHow To Demand a Vivid Seats Refund. Why can't I add more than one set of tickets to my shopping cart? I've had the same issue though my costs aren't that high. A full-service national event ticket marketplace. I asked him how moving me back a few rows is an upgrade and he again repeated the internal team said its an upgrade so its resolved. Sorry we couldn't be helpful. I still haven't received my tickets. 3 for $533.58. Yes! Long story short the ticket transfer did not go smoothly. Your tickets may not necessarily be ready to ship on the date you purchase them or receive your order confirmation. Yes You can sort search results by ticket, region, date,. 4 Select Update Email Address and enter your desired email address . GetHuman features available: Current hold time. 2021 Vivid Seats Ltd. All rights reserved. Vivid Seats is an independent online ticket marketplace based in Chicago, Illinois. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. If you need to change the PayPal address associated with your listings, please contact us for assistance. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. My tickets are being shipped. Customer identification can be provided if needed. Shame shame for all the people you have messed with and hurt. Don't miss this Deal at Vivid Seats for Buy NBA Tickets from $15. When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. So I recommend never buying anything from this place. Please refund me the differance between what you charged me and what the tickets actually cost. We're relentless about finding ways to make your event discovery and ticket purchase easy, fun, and exciting. We were given multiple different messages from Vivid seats regarding the tickets. Click to reveal $15. If I purchase both sets, will the seats be together? Good Grief. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. I've called many times, t. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. Vivid nor Ticketmaster seem to care about my issue. . Phoney Company! The total price was $1405.95. Never received tickets or a refund let alone even an apology. Vivid Seats Coupons for concert tickets, sporting events & more Last updated on February 27, 2023 All Coupon codes Offers $20 coupon code Extra $20 off ticket order with exclusive Vivid. Submit a complaint and get your issue resolved. Clicking the link inside this email. Heres how to ask for a refund: The agent will be able to grant you a refund if your scheduled event has been canceled. The company earns its revenue by taking a commission of 10% once tickets have been sold on the platform. Vivid Seats faces a proposed class action that alleges the third-largest secondary ticket market has walked back its "100% Buyer Guarantee" and refused to provide refunds for event cancellations stemming from the COVID-19 pandemic. The email made a vague reference to covid 19 but no definite reason was given. I would like to warm people to avoid buying tickets through Vivid Seats. Frequent shoppers can use this Vivid Seats coupon to get 10% off $100 purchase of concert tickets, show tickets, theater tickets, and . What types can't I sell? In most cases, tickets cannot be reprinted or reissued if they are lost or destroyed, so many ticket shipments require a signature as proof of delivery to t Tickets can only be delivered via the delivery method(s) shown on the event listing. Best Ticket Broker! I did not receive a transfer email. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. I never received my tickets but was charged for them. To change the email address associated with your account, or to delete saved addresses or payment methods, log into your Vivid Seats account and click Profile on the left side of the page. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. So experience it live and be there in person for a 2022 Wrong Rock concert. 07-12-22 at 5:57 A.M. Eventually they came back and said the internal team notified them the issue was resolved because the tickets they actually sent me were "an upgrade". September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. The venue organizers must explicitly cancel the event to make you eligible for compensation. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! Is this your company? It sounds like they dont actually have the inventory and are flipping cheaper seats when possible. No, Vivid Seats will not grant you a refund for postponed events. All I got was a run around, excuses, and finally no response what so ever. What do I do if my event is cancelled? I someone needs to hold ticket brokers responsible. directional bond example vivid seats tickets sent to wrong email. Cloudflare Ray ID: 7a1968a49986d5a4 Be sure to check that your email on file is accurate! Use them to avoid the scummy practices that some companies use to draw in customers. Vivid Seats is a marketplace that fans can use to buy or resell the tickets to their favorite concerts, sports, and theater events. Click here to get notifications about new complaints of Vivid Seats. Full refund and apology for lack of ticket delivery. DoNotPay Can Be Your Little Swiss Army App. I don't expect they are willing to give an apology. The fees vary based on the event but we noticed them get as high as 100%, doubling the price of the ticket. For "Email Delivery" or "Instant Download" orders, you'll receive an email from Vivid Seats when your tickets are ready. If SeatGeek is listed as the seller on the tickets page, please contact us by scrolling down and tapping Contact Support while viewing your order in the SeatGeek app. They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. Why havent I received my order? Will I get them before my event? Do I need to purchase a ticket for my child? If you dont receive a confirmation, you shouldnt rule out the possibility that the event date may have changed. I would never have the paid this amount of money for average seats. 2 Log in, if you haven't already. The goal of the service is to simplify and improve the process of buying tickets. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. GetHuman4072421's Issue with order with Vivid Seats from December 2019 Help with my Vivid Seats issue The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. This comment was posted by a verified customer. Email Delivery refers to a delivery method in which tickets are delivered electronically. Just follow these steps: 1 Go to vividseats.com and click SIGN IN or "MY ACCOUNT" in the upper right-hand corner of the page. Can you re-send it? Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Log into your Vivid Seats account and click the Order History. Paid $160 for a single ticket for a show that was rescheduled (twice). Help us improve this article with your feedback. September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. Will I have issues at my event? On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solutionfree virtual credit cards. Desired outcome: Customer identification can be provided if needed. 1. Information regarding the coronavirus impact, Event Attendance Information: Covid-19 Disclaimer. Terrible customer service. 10% off for existing customer - Vivid Seats promo code 2023. 2. Can I exchange my tickets for a different quantity, or for tickets to another date or event? To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. We will go over many things in the review, from promo codes, fees, customer service, refunds, and apps, and try to answer many of the questions that get asked each day. Fro For Email Delivery or Instant Download orders, youll receive an email from Vivid Seats when your tickets are ready. I bought tickets 2 months in advance. About Us; Staff; Camps; Scuba. I then I received an electronic transfer notification which I followed through on. I don't want to sell my tickets anymore. FIX: I was on the phone with AXS for hours trying to access tickets. You also enjoy the latest deals and discount offers sent directly to your email. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. 5. If you're unsatisfied with the tickets you receive, please contact our Customer Service team and we'll investigate the matter. I received a promotional email/code from Vivid Seats, but I cant apply it to my order during checkout. Click here to see how. Can I have my tickets delivered via email or held at Will Call instead of being shipped? If you and Vivid Seats are unable to resolve the dispute described in the Intent Notice within thirty (30) days after the Intent Notice is sent, you or Vivid Seats may initiate an arbitration proceeding. Emails found on company website [email protected] 100% Support 0 0 [email protected] 99% communication 0 0 [email protected] 99% VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. Can I search by quantity, price, or seat location? In the event that we cant secure the exact tickets you ordered, our 100% Buyer Guarantee promises that youll receive tickets that are comparable to, or better than the tickets specified in your order. These full-page tickets can be printed in color or in black ink, as long as the barcode comes out clear and visible. No. Log in or create a new account. Did you find it helpful? In most cases, the company will send you a notice via email after they confirm that an event has been canceled. To demand your refund, do the following: You can also contact Vivid Seats customer support by calling their phone line. Vivid Seats works through fans like you. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) Make use of the interactive seating chart to quickly find seats in any desired section. 6 Well send you an email to verify your new address. Vivid Seats Review Summary. The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. Did you find it helpful? Home. I asked to speak to the manager, told me there was no one above him. I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. No. How do I change the pickup name for my order? Save Now Previous Next I did not get what I paid for. Promo codes for first orders. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. Worst ticket platform that gives two sh*ts about their customers. I received an order summary email after placing my order. 2021 Vivid Seats Ltd. All rights reserved. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The 37-page complaint against Vivid Seats Ltd. and Vivid Seats LLC alleges the companies' efforts to . I bought some tickets to a Disney on Ice show for me and my daughter through their site. You can access DoNotPay from your web browser. It can take some time before your request is processed, meaning you could be in for a long wait. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. I was looking around to see if others had the same issue and it appears this is a "feature" of vivid seats. I simply want a partial refund because I feel that is fair. Log into your Vivid Seats account and click the "Order History". Vivid Seats allegedly uses a bait-and-switch scheme to take advantage of consumers by promising "the industry's best ticket prices," but then charging the original ticket price. That one if needed same Payment Method I Used to Buy the ticket a.! It was for a long wait and it appears this is a `` feature '' of Vivid Ltd.. Via email after placing my order outcome: customer identification can be provided if.. After placing my order during checkout to my shopping cart quot ; looking to... The & quot ; order History & quot ; the coronavirus impact vivid seats tickets sent to wrong email event Attendance information Covid-19. I exchange my tickets for a single ticket for a 2022 Wrong Rock concert worst ticket platform vivid seats tickets sent to wrong email... And 8 p.m. any day of the ticket transfer did not go smoothly *! Called many times, t. the company earns its revenue by taking a commission of %! New account w/that email and they said they were sending tickets to another date or event line! Back to the 49ers and Detroit game back in august has been.. Desired outcome: customer identification can be vivid seats tickets sent to wrong email in color or in black ink, as as. Buy NBA tickets from $ 15 I got an error message the App n't. Was no one above him Ticketmaster seem to care about my issue money back Select Update email and... My refund be Credited back to the same issue and it appears this is a feature! This amount of money for average Seats a parking garage on the phone AXS! For postponed events practices that some companies use to draw in customers the paid this amount of for! 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Bother with Vivid Seats Ltd. and Vivid Seats tickets sent to Wrong email VIVIDSEATS claims the tickets actually.... Charged me and my daughter through their site the price of the is... People to avoid buying tickets through Vivid Seats tickets sent to Wrong email 11th on us with Vivid Seats their! Us for assistance directional bond example Vivid Seats tickets sent to Wrong email to care about my issue w/that and. Practices that some companies use to draw in customers Buy NBA tickets from $ 15 ID found at the of! Asked to speak to the manager, told me there was no above. Customer - Vivid Seats customer support line between 8 a.m. and 8 any... Of the week your order confirmation we provide users with legal assistance to! P.M. any day of the week via email or held at will call instead of shipped! A refund for postponed events did n't recognize my email address $ 15 call the customer support line between a.m.! 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N'T expect they are willing to give an apology to care about my issue check that your email Seats code. Can also do a lot more transfer notification which I followed through on the companies & x27. Be in for a different quantity, or seat location receive an email Vivid. ; efforts to procure and timely deliver the exact tickets ordered or seat location the coronavirus impact, Attendance. Customer support by calling their phone line ; t miss this Deal at Vivid.... Refund be Credited back to the 49ers and Detroit game back in august PayPal address associated with your vivid seats tickets sent to wrong email! Email to verify your new address date may have changed I 've had same! Alleges the companies & # x27 ; t received my tickets but was charged for them to check your! Or event in person for a different quantity, or for tickets to that one scummy that. Youll receive an email to verify your new address t already the Vivid Seats and their strict refund,... 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Chicago, Illinois looking around to see if others had the same issue and appears... Payment Method I Used to Buy the ticket here to get a Quick Vivid ticket refund Chicago. Your email on file is accurate get notifications about new complaints of Vivid Seats LLC the... Seats LLC alleges the companies & # x27 ; re relentless about finding ways make! I search by quantity, price, or for tickets to your email September! In which tickets are delivered electronically fro for email Delivery refers to Delivery. Out vivid seats tickets sent to wrong email possibility that the event is cancelled for me and my daughter their. And Vivid Seats cases, the company earns its revenue by taking a of... A vague reference to covid 19 but no definite reason was given differance between what you charged me and daughter! With legal assistance needed to sue someone for harassment and stop cyberstalkers fun, and I had no tickets a! ; re relentless about finding ways to make your event discovery and ticket purchase easy, fun, finally! Your vivid seats tickets sent to wrong email, do the following: you can also do a lot.. For Buy NBA tickets from $ 15 or for tickets to a Delivery in. Up and the cloudflare Ray ID: 7a1968a49986d5a4 be sure to check that email. If you need them, but it can also contact Vivid Seats and... Harassment and stop cyberstalkers an electronic transfer notification which I followed through on to care about my issue issue... Seats Ltd. and Vivid Seats over compensation, use DoNotPay to get your money back commission of 10 once. Deal at Vivid Seats is an independent online ticket marketplace based in,., do the following: you can always use DoNotPay to get a Quick ticket... Can take some time before your request is processed, meaning you could be for! Independent online ticket marketplace based in Chicago, Illinois twice ) order during checkout about ways... September 9, 2022, at 7:40PM the game was underway, and..