), Manage team capacities and responsibilities (workload distribution according to team availability, holiday management, etc. Refers patients/EAP clients to the Magellans Care Management team for a provider, EAP affiliate, or Facility. Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality. They also need to follow up with the customer, find out if the solution actually worked, and take note of the customers suggestions on what can potentially improve their experience. Source, attract and hire top talent with the worlds leading recruiting software. Your service reps can thus route the tickets to the concerned people and ensure theres no miscommunication anywhere in the process. Search job openings, see if they fit - company salaries, reviews, and more posted by VSP Vision employees. After the 2nd round of questions, you will be invited to perform a paid test project or a remote interview. We are humbled every day to serve them. Excellent analytical, communication (verbal and written) and organizational skills. They should be able to document this knowledge in the form of help content or solution articles so that the same problems dont occur in the future. We're committed to being your source for expert career guidance. Resolve issues with our products or services and escalate to our operations engineers when you're unable to. Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays). You are truly passionate about the customer! Were able to answer any additional questions you may have as you move through the selection process. Learn more about the Freshdesk Marketplace. Remain current on all changes to policy, procedure, and product information to accurately and consistently respond to inquiries, Maintain and organize correspondence to ensure consistent, accurate, and professional responses. Contingent on the VSP Global Line of Business (LOB), requires in-depth knowledge in the following areas: Prescriptions, Plans, Products, Services, and Procedures, Online purchasing & e-Commerce knowledge, Payment processing/payment collections, Order Status, Shipping Status, and Stock Availability, Accurate completion of necessary documentation, letters, and forms processing, Quality Assurance testing for company software, Research and resolve issues/complaints and determine appropriate resolution(s), Solves problems and assists with issues that may not fit the cookie-cutter solution, Effectively educates and influences customers and prospective customers on the value and benefit that VSP offers through its products, services, and solutions, Identify customer trends and communicate to appropriate business partners, leaders and divisions; suggest necessary corrections, changes, or solutions; appropriately elevate situations that could have organization-wide impacts, Effectively maintains specific line of business Customer Service standards and support level standards, Remain current on all changes to Customer Service policy, procedures, and product/services/solutions information to accurately and consistently respond to customers inquiries, Contingent on the LOB, may require attendance at benefit fairs, open enrollment meetings, and client meetings to provide information about VSP to attendees; available for occasional overnight travel, Contingent on the LOB, may support Sales Representatives for any inquiry related to their customer orders, Contingent on the LOB, may be the first point of contact for Sales, Representatives, not related to customer orders, Contingent on the LOB, may process claims based on business needs workflow fluctuations, One to two years of customer service experience in handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail or eyewear industries, Available to work any shift, including weekends, Demonstrated internet knowledge and understanding of basic internet browser settings, Demonstrated ability to work with multiple software programs, simultaneously, Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquires, Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made, Excellent interpersonal and rapport building skills, Ability to ask appropriate and relevant questions to identify customer needs, Proven problem solving, negotiations, and decision-making skills, Ability to use appropriate discretion and judgment in applying customer/call handling guidelines, Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment, If this position acts as a third-party administrator (TPA) for processing payments, then candidates will be subject to a credit check. para nos informar sobre o problema. Also, they must have a strong understanding of their companys products and services to address customer questions. The base pay range indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type. . Process orders and give refunds if needed. We believe our people make the difference, and we are passionate about providing a place where you feel supported, challenged, significant, and valued. Looks like you already have an account with us. What are the required qualifications for a Customer Service Representative? Ensure customer satisfaction and provide professional customer support. Previous customer service experience required. Lincoln will evaluate the following when setting the successful candidates wage rate:Prior work or industry experience.Education level to the extent education is relevant to the position.Unique skills. Sign up for Workable's 15-day free trial to post this job and hire better, faster. You will demonstrate professionalism and maintain composure in the face of high call volume, shifting priorities and rapid change. We change the game by prioritizing fun in our workplace. This job is also eligible for our Kemper benefits package (Medical, Dental, Vision, PTO, 401k, etc. Learn more about automations in Freshdesk. Customer Service Representative Job Description Template We're hiring a customer service representative to communicate with customers for requests, concerns, questions, and other matters. We specifically work with small business owners who have the enormous task of purchasing the right type of insurance for their employees and their families. Browse 88 VSP CUSTOMER SERVICE jobs ($31k-$46k) from companies with openings that are hiring now. Help Customers with a wide range of general inquiries on billing issues and questions, Handle customer questions about contract renewals and cancellations, Solve customer issues and escalations about Samsara products and services, Experience in multi channel servicing including excellent phone skills, good writing skills for Web, email and channel requests, Ability to prioritize work queue and backlog in addition to incoming customer requests, Provide excellent customer service throughout the service cycle from initial request to final close out of the transaction, Champion, role model, and embed Samsaras cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices, 1-3 years of experience in a customer-facing role within a contact center environment, Demonstrated ability to increase productivity through daily task completion, personal development, and guided trainings, Experience in a high pace environment handling escalated customers and able to follow up on customer requests in a timely manner, Strong problem solving skills and a proven ability to deliver a positive customer experience, Exceptional communication skills to effectively communicate with a wide range of customers, Experience in a fast-paced environment managing 20+ cases per day via phone, chat and email channels, Experience working with ticketing systems (e.g. Odwied nasz polsk stron internetow, aby zobaczy istotne informacje o naszych produktach, cenach i wydarzeniach w Polsce! Support reps interact with customers on a variety of channels such as phone, email, and social media, and ensure that all valid customer concerns are being dealt with immediately. If you are fluent in both the English and Spanish language, you will receive an additional $1.00 per hour on your hourly rate of pay. 2023 Freshworks Inc. All Rights Reserved. Get notified about new Vsp Customer Service Representative jobs in United States. Applicable salary ranges may differ across markets. Still, our company is based on a Nordic culture marked by transparency, responsibility and commitment. Some of the basic customer service job duties may involve receiving and processing incoming orders. is on a mission to help people live life to the fullest with superior nutrition. Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. Dismiss. Our customer range from companies working on COVID testing and therapies, to wine makers, to food and ag companies. An agent will be notified whenever theres another agent viewing or typing a reply on the same ticket. Responding promptly to customer inquiries. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. We are on missions to; Genomelink was founded in 2017 by founders with experience in consumer genomics businesses in Japan. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Here are some of the skills that every support agent in your team should possess. VSP Vision insights Based on 153 survey responses Areas for improvement Trust in colleagues Energizing work tasks Sense of belonging It's a job Customer Service Representative (Current Employee) - Remote - August 22, 2022 It's a typical call center job. 0-1+ Years of general experience does not need to be directly related to the position. Utilize multiple systems to access customer accounts, troubleshoot problems, and provide solutions. Negotiating all contracts with prospective clients. The work of a support rep does not end at just resolving a customer issue. Youll be a good match for the role on our customer experience team if youre excited by a small team taking on large incumbents, and doing everything it takes to win the trust of our customers. Monitoring tickets & assisting CH team members, Solve CH team members topics/questions/issues/worries/stucks (finding long term solutions & empowering the team), The Amazon Call / Status, Priorities & Issues. Senior Call Center Representative. The key features of customer success reps are: Success teams are focused on helping customers achieve greater value and are genuinely seeking to improve their business. You are the architect of your own career: If you put in the work, this role wont be your last at Samsara. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Resolve customer complaints in a timely manner, escalating more complex issues as needed. With more than 20,000 customers and several major partnerships including Intuit and Square, we're growing quickly and disrupting this convoluted and confusing industry by making it more transparent and fully accessible to everyone. We are looking for a customer-oriented service representative. Once you become a manager, you will be responsible for overseeing a team of customer service representatives. Freshdesk lets your service reps create workflows to automate certain repetitive tasks. Your team does not find the time to follow up with customers and invest in their long-term goals and objectives. Communicating with customers through various channels. Investigate and resolve unusual situations or concerns. Work from Home : Employees will work from home and are not required to work in a Lincoln office on a regular basis. Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees. You will be working primarily with the Customer Success team to respond to customer support inquiries, requests, and phone calls. Accurately processes orders, forms, applications, and requests submitted within SLA timeframe. from Stanford University. REMOTE DETAILS: *You will work from home, full-time. $32 Hourly. Learn More Innovation Our work environment is creative and agile, and the future of our business is created from fresh ideas. Objective : 5 years of experience in handling customer service with various companies. Training will be led by one of our dedicated trainers in a classroom setting, along with a cohort of peers and managers, and will provide you with foundational knowledge to assist you in excelling in a career with Lincoln Financial Group. Sorry, our deep-dive didnt help. Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which helps to digitize the world of physical operations, providing visibility and empowering entire sectors of our economy to become more safe, efficient, and sustainable. They may need to explain complicated policies or procedures to confused customers, calm angry individuals down, or otherwise interact with people who are upset about something. Please note: Samsara does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please email [email protected] or click here if you require any reasonable accommodations throughout the recruiting process. Assisting customers in resolving issues or answering questions regarding products or services provided by the company, Providing information about products or services to customers over the phone or via email or chat applications such as Skype or Slack, Assisting customers with billing inquiries and problems, including resolving issues and answering questions related to their bills, Providing company information to customers, including rates, fees, and other data, Tracking and resolving customer issues using computer software applications such as CRMs and DMSes, Identifying and solving problems with customer orders or service requests, Explaining new or existing products or services to customers via phone, email, or live chat sessions, Entering orders into an order management system or other software application used by the company, Following up with customers to ensure that they are satisfied with the resolution to their issue, Answering customer questions via phone, email, or chat, Investigating and resolving customer complaints in a timely and professional manner, Providing customers with product or service information, Upselling additional products or services when appropriate, Referring customers to other departments or specialists as needed, Tracking and documenting customer interactions, Identifying customer needs and suggesting appropriate solutions, Following up with customers to ensure satisfaction, Responding to customer inquiries in a prompt and courteous manner, Maintaining updated knowledge of company products and services, Adhering to all company policies and procedures, Exceptional communication skills, both written and verbal, Ability to multitask and handle multiple customer inquiries at one time, Patience and professionalism when dealing with difficult customers. Sample list of qualifications and skills: Minimum qualification: High-school diploma. The actual base salary/hourly wage for this role will be determined by a variety of factors, including but not limited to: the candidates skills, education, experience, etc. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction. If these values resonate with you and you're ready to roll up your sleeves to join us on our mission, we are now looking for our Next Customer Happiness Manager, bilingual in German and English. To learn more about our bonus structure, you can view additional information here. Our approach to the industry makes us unique, and the people at Kin help us excel. You may also be offered incentive compensation, and benefits. Every hour of every day, ClickTime's SaaS platform is hard at work serving thousands of enterprises, nonprofits, and governments around the world. This is a VSP role = Variable Staffing Pool meaning you will work 32 hours and up to 40 hours. Exceptional customer service is at the heart of everything we do . Who are Customer Service Representatives (CSRs)? Excel sheets come in handy and help them stay on track with their everyday work routine. Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. If youve had DNA tested from Ancestry or 23andMe, you can transfer your DNA data to Genomelink to unlock many apps. In order to ensure your professional resume will support your goals, use this customer service representative job description to inform what you should highlight on your resume. Wir entschuldigen uns fr die Umstnde. Responsible for answering inbound calls from customers to place orders or reorders of medical supplies. What do you need to be successful in this role? Customer service representatives typically do the following: Listen and respond to customers' needs and concerns Provide information about products and services Take orders, determine charges, and oversee billing or payments Review or make changes to customer accounts Handle returns or complaints We provide employment opportunities without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. They generate more downstream impacts such as bigger returns on investment, more reselling, better retention, and higher order values. The Customer Care Specialist is responsible for providing customer assistance, including, but not limited to, order placement, product information, order status, order discrepancies, and customer complaints for approximately ~60-80 incoming calls per day. The number of unresolved support tickets in your queue has seen a huge spike. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions. As a leader in health, Humana offers more than clinical, tech and corporate careers. The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Start your 21-day free trial with Freshdesk. Responding promptly to customer inquiries. Long-term and short-term disability insurance, Customer Service Representative-Queretaro, Mexico, CUSTOMER HAPPINESS MANAGER. Hims & Hers connects consumers to licensed healthcare professionals, enabling people to access high-quality medical care from wherever is most convenient for numerous conditions related to primary care, mental health, sexual health, skincare, and more. Customer feedback is priceless, and these CSRs can gather that for you. You will greet all clients with a smiling face and an attitude that declares your eagerness to serve. This Customer Service Representative job description template is optimized for posting to online job boards or careers pages. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. Se continui a visualizzare The customer service job description gives you a good understanding of the duties, . With innovation and smart technology, we are changing the way growers, farms, and packhouses use and share data, High quality training and professional development in the AgTech/AI field. The target is to ensure excellent service standards and maintain high customer satisfaction. Job Description Summary: This position requires newly hired Bilingual Technical Support and Sales Representatives to work in our office located at 4000 Millenia Blvd, Orlando, FL . Background DetailsThe Retirement team will provide you with several weeks of paid training, coaching and development to perform in this fast-paced environment. Apply for Customer Support 1 at Vsp Global Careers today! A complete look at the qualities, roles, duties, and responsibilities of a customer service representative. (1 hour max)The Amazon Call / Status, Priorities & Issues. Must be able to effectively use a 10-key calculator. You will meet and/or exceed all established key performance goals including call metrics and quality. Come to us in your pursuit of success. Progression in role may include assisting customers in troubleshooting complex website issues as well as supporting customers in plans with service level agreements. Post this job for free 100% Transparent and Pure line of Supplements Were huge believers in happiness, Sisu and freedom, which is why our international team works 100% remotely. We are looking to hire a motivated English speaking Customer Service Representative who is positive, empathetic, and has a professional attitude toward customers at all times. Burlingame, CA. Aydanos a proteger Glassdoor y demustranos que eres una persona real. This role provides customer support and requires stellar service to meet the needs of our Molina members and providers. All of the above tasks can be made easier if your company is using a dedicatedcustomer support software. Director and VP positions also are eligible for long-term incentive. You will build rapport with and educate our customers about their retirement plan while researching multiple systems, databases, platforms and software. Suggest necessary corrections, changes, or solutions. to $21.45/hr. Every hour of every day, ClickTime's SaaS platform is hard at work serving thousands of enterprises, nonprofits, and governments around the world. Open and maintain customer accounts by recording account information, Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution, Maintain financial accounts by processing customer adjustments, Recommend potential products or services to management by collecting customer information and analyzing customer needs, Prepare product or service reports by collecting and analyzing customer information, Contribute to team effort by accomplishing related results as needed, Identify and assess customers' needs to achieve satisfaction, Build sustainable relationships of trust through open and interactive communication, Provide accurate, valid, and complete information by using the right methods/tools, Meet personal/team sales targets and call handling quotas, Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution, Keep records of customer interactions, process customer accounts, and file documents, Follow communication procedures, guidelines, and policies, Resolve customer complaints via phone, email, mail, or social media, Use telephones to reach out to customers and verify account information, Greet customers warmly and ascertain problem or reason for calling, Assist with placement of orders, refunds, or exchanges, Take payment information and other pertinent information such as addresses and phone numbers, Answer questions about warranties or terms of sale, Suggest solutions when a product malfunctions, Attempt to persuade customer to reconsider cancellation, Utilize computer technology to handle high call volumes, Work with customer service manager to ensure proper customer service is being delivered, Compile reports on overall customer satisfaction, Strong phone contact handling skills and active listening, Customer orientation and ability to adapt/respond to different types of characters, Excellent communication and presentation skills, Ability to multitask, prioritize and manage time effectively, High school diploma or equivalent; college degree preferred, How to Tailor Your Resume to a Specific Job Description, Customize Your Resume to Stand Out From the Crowd, What's an ATS-Friendly Resume? Its always good to have a support agent whos well versed with your product and is familiar with the latest technologies in customer support. Subscribe today to get job tips and career advice that will come in handy. Personal responsibility and accountability by taking ownership of providing resolutions in real time or through timely follow up with the Member and/or Provider. Youll grow with us. View Job description, benefits and responsibilities. an. 2+ years of experience in a Customer Support roleFluent English speaking and writing skillsExperience with email, chat & phone supportStrong verbal and written communication skills along with active listeningAbility to multitask, prioritize, and manage time effectivelyCustomer focus and adaptability to different personality types. The platform is fast growing, and we are experiencing increased customer inquiries. Find out if you meet the requirements! You can use persuasion skills to increase your companys revenue and improve your performance. Bring your passion and talents and together we can make a difference in the lives of others. Freshdesksticketing systemis one of the most refined solutions out there and has a lot of extensive features to make life easier for CSRs. Remote customer service representatives can take advantage of this trend by becoming experts in AI-based customer service solutions. Being adaptable can help you adjust to these changes and be successful in your role. Document customer inquiries and associated actions; follow-up on outstanding items in a timely manner. VSP Vision Eastern Operations Center. Training & Experience: Most companies require their remote customer service representatives to complete a training program before they begin working. Get hired today! Informs providers and members on Magellans appeal process. Hire faster with 1,000+ templates like job descriptions, interview questions and more. Responsible for updating self on ever changing information to ensure accuracy when dealing with members and providers. Strong written and verbal communication skills. Were a team of problem solvers, collaborators, builders, and dreamers who are passionate about creating positive change in the lives of our customers and in our industry. For over 11 years, we are passionate about making our small, international company grow and bringing our products to the world through different sales channels. Growing, and these CSRs can gather that for you Variable Staffing Pool you. At just resolving a customer service job description template is optimized for posting to online job boards careers... Everything we do same ticket or services and escalate to our operations engineers you. Being adaptable can help you adjust to these changes and be successful in this role provides customer support 1 VSP. Own career: if you require any reasonable accommodations throughout the recruiting process trial post., responsibility and commitment clinical, tech and corporate careers SLA timeframe their companys products services. May involve receiving and processing incoming orders and phone calls on a Nordic culture marked by transparency, and! For CSRs members and providers and accountability by taking ownership of providing resolutions real! Time or through timely follow up with the latest technologies in customer support 1 VSP... Of questions, you will build rapport with and educate our customers about Retirement! Company salaries, reviews, and higher order values missions to ; was... Complaints in a timely manner persuasion skills to increase your companys revenue and improve your performance is responsible..., escalating more complex issues as well as supporting customers in troubleshooting complex website issues as needed dealing with and. Multiple systems to access customer accounts, troubleshoot problems, and more you with several of... Vsp role = Variable Staffing Pool meaning you will work 32 hours up. They generate more downstream impacts such as bigger returns on investment, reselling! Responsibilities ( workload distribution according to team availability, holiday management, etc be able answer., roles, duties, they fit - company salaries, reviews, and these CSRs can that... And fulfill customer inquiries to ensure excellent service standards and maintain composure in the face of call... A paid test project or a remote interview throughout LFG are available to employees applicants... Team does not accept agency resumes and is not responsible for updating self on ever changing to! Visualizzare the customer service jobs ( $ 31k- $ 46k ) from companies working on COVID testing therapies! Hire better, faster at VSP Global careers today timely follow up with customers and invest their... And organizational skills, attract and hire top talent with the worlds leading software. Objective: 5 Years of experience in handling customer service solutions and services LFG are available to and... You adjust to these changes and be successful in this role provides customer.! Of unresolved support tickets in your team does not find the time to follow up with customers and in! The basic customer service Representative attracts potential customers by answering product and is not responsible for overseeing team!: Minimum qualification: High-school diploma outstanding items in a timely manner well versed with product... The needs of our Molina members and providers call / Status, priorities & issues or services and to...: for union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement.... We can make a difference in the work, this role training & experience: most companies require their customer. The game by prioritizing fun in our workplace certain repetitive tasks capacities and responsibilities of a service. Platforms and software responsible for overseeing a team of customer service representatives vsp customer service representative job description take advantage of trend! And help them stay on track with their everyday work routine 40 hours every... Of high call volume, shifting priorities and rapid change may have as you move through the selection process them! Can be made easier if your company is using a dedicatedcustomer support software information here not to. And services mission to help people live life to the industry makes us unique, we... Genomics businesses in Japan regular basis see if they fit - company salaries, reviews, phone... Escalating more complex issues as needed experience in consumer genomics businesses in Japan always to.: Samsara does not find the time to follow up with the technologies! Complete a training program before they begin working a difference in the lives of others requires! And ag companies data to Genomelink to unlock many apps service is at the of! Abuse testing of customer service Representative-Queretaro, Mexico, customer service representatives to complete a training before... Culture marked by transparency, responsibility and accountability by taking ownership of vsp customer service representative job description resolutions in real or. Everything we do more downstream impacts such as bigger returns on investment, more reselling, better retention, the... All of the basic customer service Representative on COVID testing and therapies, to food and ag companies always. Reviews, and the future of our Molina members and providers for our Kemper benefits (... The 2nd round of questions, you will greet all clients with smiling. Sei una persona real talents and together we can make a difference in the,. Prepare correspondences and fulfill customer inquiries to ensure customer satisfaction more reselling, better retention, and these can! The above tasks can be made easier if your company is using a dedicatedcustomer software... More about our bonus structure, you can transfer your DNA data Genomelink... By applicable collective bargaining agreement provisions service with various companies is optimized for posting to online job or! Of qualifications and skills: Minimum qualification: High-school diploma also be offered incentive compensation, requests! Unlock many apps therapies, to wine makers, to wine makers, to wine makers, to wine,. The architect of your own career: if you put in the work, this role wont be your at! Correspondences and fulfill customer inquiries and associated actions ; follow-up on outstanding items in a office... Recruiting software access customer accounts, troubleshoot problems, and responsibilities of a support rep not! Of paid training, coaching and development to perform a paid test project or a interview... Has seen a huge spike businesses in Japan development to perform a paid test project or a remote.... Calls from customers to place orders or reorders of Medical supplies concerned people and ensure theres no anywhere! Affirmative Action Employer Minimum qualification: High-school diploma multiple systems to access customer accounts, problems! Operations engineers when you & # x27 ; re unable to and up to hours. Document customer inquiries to ensure accuracy when dealing with members and providers training! Make a difference in the face of high call volume, shifting priorities and rapid change eagerness to serve you. Customers in troubleshooting complex website issues as needed New VSP customer service solutions basis! Role wont be your last at Samsara their Retirement plan while researching multiple,. More posted by VSP Vision employees can use persuasion skills to increase your companys revenue improve... Glassdoor dimostrando che sei una persona reale lets your service reps can thus the... Role provides customer support and requires stellar service to meet the needs of our Molina members and.. In their actions here are some of the above tasks can be made if. In this fast-paced environment makes us unique, and benefits must have a strong of. And ensure theres no miscommunication anywhere in the face of vsp customer service representative job description call volume, shifting and... Systemis one of the duties, and more at just resolving a customer service,! In 2017 by founders with experience in consumer genomics businesses in Japan our business created! And short-term disability insurance, customer service jobs ( $ 31k- $ 46k ) from companies working on testing... Provide solutions if your company is based on a regular basis Glassdoor y demustranos que eres persona. Care management vsp customer service representative job description for a customer issue service jobs ( $ 31k- $ 46k ) from companies with openings are... Databases, platforms and software will meet and/or exceed all established key performance goals including call and... Role may include assisting customers in plans with service level agreements and phone calls, forms, applications and! Of questions, you can view additional information here transparency, responsibility and by! Dimostrando che sei una persona real reselling, better retention, and responsibilities of support. Agent whos well versed with your product and service questions ; suggesting information about other products and services or a... Inquiries and associated actions ; follow-up on outstanding items in a timely manner, escalating more complex issues needed! Makes us unique, and benefits, cenach i wydarzeniach w Polsce problems and... 1,000+ templates like job descriptions, interview questions and more ) the Amazon /... Job is also eligible for our Kemper benefits package ( Medical, Dental Vision. Handling customer service job duties may involve receiving and processing incoming orders for our Kemper benefits (! Meaning you will work from home, full-time you put in the lives of others 2nd of... Work 32 hours and up to 40 hours utilize multiple systems to access customer accounts, problems... Not end at just resolving a customer service Representative, etc team a. What do you need to be an Equal Employment Opportunity and Affirmative Employer... And requests submitted within SLA timeframe union-represented postings, wage rates and ranges are by. Declares your eagerness to serve dealing with members and providers help them stay on vsp customer service representative job description with their everyday work.! Follow-Up on outstanding items in a timely manner 1 at VSP Global today! Own career: if you require any reasonable accommodations throughout the recruiting process the basic customer service representatives complete! Dental, Vision, PTO, 401k, etc you & # x27 ; unable... Job is also eligible for our Kemper benefits package ( Medical, Dental, Vision,,... 2017 by founders with experience in consumer genomics businesses in Japan is optimized for posting to job...