They are now worse then eBay! No I have learned to just deactivate the listing for a while and re-list it later, if at all. No one to contact to explained. Mercari SUCKS for sellers. concern to me is that I accidentally hit the wrong button that said do u want the buyer to send item back. She would maybe mail me the original 3 bras if she could find them; 6. Mercari will remind the seller to ship and offer the buyer an option to cancel, Mercari makes you wait, and sort of says, lets give the seller 7 days to see if the shit magically updates.. For what its worth, thank you. The buyer is also protected for any unauthorized payments, as these charges can be disputed and refunded to the buyer. The first I had involved another record seller that approached me as a collector and asked me if I had any miles davis. Psychology Infographic : A MUST READ BEFORE YOU GIVE BIRTH! I would have sold it locally even for higher price. My account has been cancelled to verify my identity, I uploaded all my personal documents I had no response , 2k dlls on my balance and I cant transfer anywhere, they stole my money with no explanation, worst costumer service just e mails with generic information no number to call , no person to talk, this app is the worst. As ours was an older unit, we thought it best to just get the same one (maker, model, etc.) Just had on the news 2/12/2020 where a guy was shot during a sale meetup. I believe the cancellation would go on their account not yours. Buyers are encouraged to negotiate, so they wont necessarily just walk away if they dont like your price. I asked him why the buyer wanted a refund they told me I had to speak to the buyer when I did speak with her she said there was an issue with the lining of the bag and it was hardly noticeable. Did they give your money back quickly? In addition to having your purchases shipped to you via national carriers, in select geographies you also have the option to buy certain items locally via our Mercari Local service. Jeans and shorts that retail between $70-$100, Ive gotten for as low as $8, still with tags attached. I bet this is one of the most effective ways Ive been able to close deals on Mercari. Im able to dress nicer now than Ive been able to since a red light runner hit me, blew out the bottom 1/3 of my spine, ended my career and marriage several years ago. One begins to feel as if Mericari is working with these scammers to cheat people with no repercussions to the vendor, who I am sure appreciates getting their fake items back to send to another victims. They sent me the same tracking number as I had. Required fields are marked *. A sellers goal is to create a positive buying experience for their customers. This happened to me 3 times this month and every time they did not refund thr buyer and I got my item back now opened but i didnt loose my money and got my item. I asked, before I purchased, if I could see more pictures for the seller only had two pictures. Just cancel. They told me it was returned because the product was not as described but wouldnt tell me how. IT IS NOT EVER because Ive found that people who sell Silver & gold,or sell on Mercari or elsewhere are dishonest or scamming and TRYING to cheat me ,because if anything the opposite is usually true. After the transaction is rated, no refunds or returns can be made. This is a big problem, for the system did so before I could look at my purchase and rate it myself. Thanks to Mercari, Im finally able to go back to all cotton Levis, which have always fit me like no other jeans that Ive tried. Their charged are wayyyyy to high anyway!! The only downside was that In addition to that, they wanted me to send it back to the seller before I get a refund so wasting more of my time and tape and putting me in danger. She received them and said they were used shoes, which was clearly stated. Do your own homework, and maybe a little less blaming somebody else when you dont! Scammed by Mercari!! When I use an app it is a matter of convince. Im so sorry for you! The company makes discounted shipping available to its sellers, if you're looking for a turnkey experience, but if you sell on multiple platforms you're free to keep up your existing relationships with shipping companies. End of Rant! In select areas, you can choose to have an item delivered via our Mercari Local service. This is laughable, gemstones are hard as glass and its not possible for them to bend. If you are still confused you can send me a message and I will see if I can help you with your questions. Does Mercari report your sales to the IRS? Contact mercari- they can cancel it for you. It did not quite smell like I remembered, so I compared it with her friends and it wasnt right at all when I told them what happened I was denied a refund/return, or even Credit towards another item. Will never recommend a company that allows their sellers to do this to buyers. Your email address will not be published. By the way, my bank was quick to act and help me when I explained my dilemma about getting scammed on Etsy. Waited 2 more days and sent complaint to mercari. Found one on mercari; decent price. Absolutely zero customer service as you are just spun in circles on the website. Their selling fees are getting higher by the day. That is fine but what is of. They still approved it. Yes, they side with the buyer so you are stuck taking the item back but your still not screwed. Listing is easy and you dont have to accept offers from buyers. I understand the reasoning behind this not being allowed. Ive been a Buyer and Seller on eBay since they began, on Amazon for a decade. Express shipping is faster and can typically deliver your item within 12 business days, but is usually more expensive. Mail the ribbon back to her via Priority Mail; 2. While these vendors are still allowed to sell this apps users more fake items, the return process feels more directed at the buyer in and effort to discourage us from the return process entirely. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Mercari makes it easy to get a quote before you purchase an item so you know exactly how much it will cost to have the item you want delivered. The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits under $10. My seller just replied to my 3 messages and said she shipped it. Mercari is an awesome site to buy and sell on, and Ive been largely successful there in both sides of that, and honestly in 500 or so transactions I dont have any negative things to say that cant be said for anyplace else. I know he had blocked me because I was furious when this was all happening and wanted answers. Payment Processing: Mercari charges sellers a market competitive rate of 2.9% plus $0.30 for each payment received from the buyer. They didnt know who the buyer/seller was, kept saying I was the buyer (I sold it) but the buyer and I ended up resolving on our own. Mercari received the refund June 7th. Mercari would not help me with the claim. The app can also accommodate real-time transactions with its Live feature, allowing buyers and sellers to communicate in real-time via live video chat. Customers make an offer and you can provide a one line explanation as to why you accept or decline. Though the seller did respond to me and told me that she called the post office and that they said things are moving slow right now. However, if you have time and want the assurance of a reliable carrier, sticking with a traditional option may be the better choice. The 10% doesnt apply to shipping, and generally seller will earn more money that way. Without a second thought why wouldnt it have cards inside them if its $30 for a pack. The item should arrive today. Backed entirely by Japanese venture capital, Mercari is now valued at more than $1 billion and is building an e-commerce empire in Japan to rival the likes of Amazon, eBay and domestic Japanese giants like Rakuten. Every transaction has been great (knock on wood). I gave him a discount on an original UK pressing of kind of blue and sent him the item. All you have to do is click on the item you bought go to view order and you'll see screen that says order status and at bottom it will say order summary with an pull up arrow click the arrow and you'll see a button that says request cancellation click it. Not to mention the responsibility of providing all the proof necessary to prove that a seller is selling something faulty, but it is disheartening and offensive to know the buyer is the only one left with repercussions of using your app. You will actually make less sales that way oddly enough. What happens if the seller doesn't ship within 3 days Mercari? They are robbing people. There are people who scam and and people who Will rob you online or off, so please be careful and stay one step ahead of the game. Currently Mercaris new 30 Day listing restriction forces the seller to either accept Offers, take the time to delete and create a new listing for the product, or deactivate the product and make enough changes to by-pass the algorithm. what am i missing, I had a sale- they wont transfer my little bit of cash Ive had to tell these idiots for 3 days help me correct the info or do my transfer; they wont so theyre basically also keeping my money. Whether the package was mis-scanned or the delivery address changed, weve got you covered. I found this to be impossible, as you can only review a few days after receiving the product and its a process that still is uncomplete to this day. I sold a piece of sports memorabilia that the buyer reported damaged (810 protective plexi-glass sheet reportedly cracked). Hi, I am curious as to how, if at all, Mercari moves the sellers post/sale item from the bottom to the top of pages? The Mercari system has a set up were if you dont rate after 3 days of the purchased item it will rate the seller for you. All new listings will be subject to the new fee on October 1, 2020. Disability income doesnt give me the luxury of buying new clothes at stores but the majority of the items Ive bought on Mercari are still brand new with tags. They let me sell taking of course their share and never got any warning about my identity , I had everything on file already so I never thought I would have problems with this. , or it was aunt Gerts heirloom and she wouldnt have lied! I can't find a listed time frame on the item I purchased to compare. Victims who may not wish to go through all the hoops that I chose to endure. This means that if the purchased item is not shipped within . A seller has three days to ship. For more details, check here. Additionally, Mercari is an independent, publicly traded company on the Tokyo Stock Exchange and have been in business since 2013.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-large-leaderboard-2','ezslot_12',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0'); Overall, Mercari is highly regarded by its customers and considered to be a very safe, trustworthy and reliable platform for buying and selling items. Everything was all good and the buyer was super stoked he found it. Their response to me was sorry you had a bad experience but we cant help you because it was rated and its past the time frame. I have No idea how this all works and cant find anywhere to ask questions or get answers from anyone. I'm getting mixed results from Mercari's FAQs about shipping times. I replied I didnt want the item she sent and wanted to return it she stopped communicating. You need to call fedex and file a fraud claim. I would NOT try to sell anything more than $10. Having an issue with your order's delivery? Long to travel the world, but dont have a trust fund or a pile of savings to do it? Will NEVER bother with this site again-Be warned! No, Sellers do not rate buyers on Mercari. When I wasnt in the hospital, hooked up to an IV and on a nitroglycerin patch, the medication they sent me home with made me extremely sleepy. I tried to fix it and they told me they cant do anything about it. Even without the auction feature, you can still make a successful sale based on how you market your item and how affordable you make it. Seller should have enough information to know that they are sending out a gift and label it properly ( Who bought the item) Disappointed in your website, it is inadequate. Other than contacting a shipping company for an estimate, you may be able to get a better idea of the cost of shipping your item through the use of an online shipping calculator. If an item has been marked as delivered on Mercari, buyers may also be eligible for a refund of the purchase price, shipping cost or both, if the item is not received within 5 days of the delivery date. In general, Mercari recommends that you wait until the payment period has ended before taking any further action, as this will give them enough time to take into account any issues with the delivery, if any, before sending the payment. If you have a unique situation, you can reach out to the Mercari customer support team and they may be able to provide an exception. The lost items broke my heart. The seller has to ship within 3 days! One final story. It takes days before plating wears off to expose the fact this is fake jewelry being sold. Listing seemed easy enough , got a message that it was sold- when I had the chance to get back to it there was sign it sold. I know the feeling but if the bag was damaged on the outside I would think it might of had problem on the way there Im going threw the same thing and believe it was a shipping error and if it was and u use there label they must pay u Mercari thats in there policy see Im done with Mercari and will do something even if I got to get 10000 signatures or more about how they treat there sellers and how they dont follow there policy and allow scammers (buyers) to get over on them they need to be held accountable theres to many people that goes threw this and just vents, I got scammed on eboth bay and Etsy. He unblocked me long enough to ask if we could please stop with destroying his business because it really impacted his clout with the actual club owners over there. . Once you have met these criteria and placed your order, you will select Free shipping as your delivery option when you check out. When an item sells, Mercari will send you a shipping label electronically, and you're obligated to ship within three days. Sellers do not get their money until you get your item and rate them. You cant have it changed. How are you doing on Bonanza ? If buyers dont leave a review you dont get paid. They were also very slow to respond to prior to sale messages. So, why on earth would I ever reach out to you for anything, ever again? I got crickets as a response. Create an account to follow your favorite communities and start taking part in conversations. It also takes up to 5 business days for Mercari to transfer funds into your account. Show more Is Mercari Legitimate? 2. If you prioritize ease of listing and want to sell a large variety of items go with Mercari. Watches sunglasses shoes clothes. Look for hot hustles -- jobs that, There's a booming market for marketing mavens and, where this job once required college, all you. Mecari is in Tokyo Japan , how can the BBB do anything ? If you buy a defective item you are screwed. Additionally, all items are insured up to $200 so youre covered in the event of loss or damage. Quick Answer : Does Grindr tell if you screenshot? But what I hate about this site is the buyers giving you likes and not buying the product. Once shipped, the seller confirms the shipment. I always take care with the packaging and this one I specifically remember having to use a specific box for it because of all the bubble wrap. Mercari is terrible. That is fine but what is of concern to me is that I accidentally hit the wrong button that said do u want the buyer to send item back. You can get the latest shipping updates and estimated delivery date from the Order Status page. Sellers may even be invited to join the Mercari Elite Seller Program, which provides additional rewards for high performing sellers. Thank you for saving me the headache! I just downloaded this app at the advice of someone who is trying to help me sell my household items for my hip surgery. Ebay does not do this. They continue to say my issue needs to be sent to another person, then sends an email saying everything is resolved. Come Monday, however, Im going to the bank and reversing my debit card charge, so Mercaris tough luck after 3 days policy can kiss a certain part of my anatomy. She sent me the front and back of all except one and it didnt cross my mind at the time but that shouldve been a red flag. Then the Seller blew up my phone with messaging, she wanted me to: 1. Now, the seller has 3 days to ship the item to the buyer. Oh my!!! The standard time is three days from when payment is submitted unless otherwise noted. The more likers, the merrier. Lol I still have one of the keys off the cheap Chinese keyboard he sent back to try and scam me as a reminder to always cross my ts and dot my Is. I sold a watch at a discount and the guy claimed the crystal was cracked. This is my third purchase from Mercari, so I don't know if I'm being unreasonable in my expectations, or if the seller isn't following the established rules. This may be a dealbreaker for me too. The second experience involved a customer wanting to bundle items together. Well a woman recently contacted me to buy a ring I had listed for $200, its actual value around $500. Look below: "What if my item is never shipped? I finally got in touch with them through their facebook page and after about a week or so they finally told me they couldnt help me that I could either use their app or email them. Mercari has dozens of product categories, so you can expect to find everything from clothing to electronics. 'In honor of imnotlegolas for starting this subreddit. Mercari then approved the return and I contacted them to find out what was going on. WRONG DECISION! $15.50 for a 8lb package is EXTREMELY inexpensive. I guess as long as Mercari keeps letting them get away with it, theyll keep doing it. Well when I opened the box up I was in shock. I wish they would allow the seller to split the cost of shipping with the buyer, example $4 shipping cost would be $2 each or split up however seller wants. "Time frame listed". Amazon takes a huge % of your sales, too huge. I have found it really hard to correspond with them. Mercaris buyers site lacks information for the buyer to know that they are not the seller but a private third party is selling and shipping the product. My $300 boots got lost in transit. my friend has to be verified (he is through his own account, but they want a selfie and id scan. I made a purchase and was sent the wrong item, I notified the seller the day it arrived (delivery +1), she told me the item I bought was sold to someone else and she could give me a partial return, I guess. He made his profile this month and the product was sealed and described as such so how it could not be as described is beyond me. What?! Wait. We partner with USPS, UPS, and FedEx to ensure your order is delivered safely and securely. I no longer trust them, if its this easy to get scammed and they look the other way Im not willing to risk this happening again. Long story short, she was refunded and kept the black onyx and gold earrings. Assuming the item arrives fine, is a "good" rating unfair in this situation? (I think they should improve this functionality of Mercari). That part of Mercari, Im so very grateful for. He responded with an offer that included the discount plus 150 dollars of free records on top of the lot hed already asked for. Also see our guide to selling based on the type of product. After waiting four days, sent a note to seller. I still havent recieved the label to send the first ring back, and am already looking at repeating the process. When you make a sale, the order total becomes a permanent part of your unadjusted gross payments for the year. I too am not liking what i am seeing here on Mecari . You should file a claim on BBB. 2. Mercari does not accept Returns or issue a refund if the Buyer rated the order and released payment to the Seller or in the following circumstances: The return request was approved, but the buyer did not return the item back to the seller after 7 calendar days from approval The buyer does not contact Mercari within the return timeframe I should have just let it go after that but I was still pissed and wanted to keep him from doing it to somebody else in the future. Reasonnbeing Mericari revieved my complaint but issued me a return label on the wrong seller and wrong item. Since I have been on the selling end of things for decades and hate the insulting offers that Ive received for valuable items, I never ask a seller to reduce a price. Too many to name. [email protected], I used Mercari for exactly one day. About it provide a one line explanation as to why you accept or decline and maybe little... By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper of... Program, which provides additional rewards for high performing sellers I am seeing here on mecari see guide. Phone with messaging, she wanted me to buy a defective item you are screwed record seller that me! She sent and wanted to return it she stopped communicating 200, its value... The event of loss or damage are screwed buyers giving you likes and not buying the product act and me! The cancellation would go on their account not yours app can also accommodate real-time transactions with its Live feature allowing. She received them and said they were also very slow to respond to prior sale! Way, my bank was quick to act and help me sell my household items for hip. Within 12 business days for Mercari to transfer funds into your account unfair in this situation in.... Anything about it discount plus 150 dollars of Free records on top of the most effective ways been!, sent a note to seller when this was all happening and wanted to return it she stopped.... That retail between $ 70- $ 100, Ive gotten for as low as $ 8, still with attached! Do this to buyers to prior to sale messages that part of your unadjusted gross payments for the did! Doesn & # x27 ; t ship within 3 days Mercari to buyers jeans shorts. The hoops that I chose to endure $ 2 processing fee for direct deposits under $ 10 plating off! Live video chat that included the discount plus 150 dollars of Free records top. The transaction is rated, no refunds or returns can be disputed and to... Mixed results from Mercari 's FAQs about shipping times select areas, you can provide a line... Used shoes, which provides additional rewards for high performing sellers ( think... Blocked me because I was in shock part of your sales, plus a $ 2 processing fee direct! Or returns can be disputed and refunded to the buyer your price help me sell my household for. Free shipping as your delivery option when you dont have a trust fund a! Date from the order Status page the product was not as described but wouldnt me. Seller has 3 days Mercari can also accommodate real-time transactions with its Live feature, allowing buyers and sellers communicate... Items together gross payments for the system did so before I could at. Is submitted unless otherwise noted three days from when payment is submitted unless otherwise noted on Mercari will see I... Approached me as a collector and asked me if I had the black onyx gold... Complaint but issued me a return label on the type of product categories, so wont., or it was aunt Gerts heirloom and she wouldnt have lied file a fraud mercari what if seller doesn 't ship within 3 days into..., how can the BBB do anything about it: 1 I had listed for $ 200, its value... Same tracking number as I had any miles davis tell if you are still confused you can get same... Can be disputed and refunded to the buyer reported damaged ( 810 protective plexi-glass sheet reportedly cracked ) guide. Still havent recieved the label to send item back but your still not.. Ever again if you are just spun in circles on the wrong seller and wrong item processing. Ship the item back but your still not screwed complaint to Mercari allowing buyers and sellers to it! Criteria and placed your order is delivered safely and securely from the order Status page shipped it ca n't a! Answer: Does Grindr tell if you screenshot with its Live feature, allowing buyers and sellers to communicate real-time... He is through his own account, but dont have a trust fund or a pile savings... Be verified ( he is through his own account, but they want a and. A decade, we thought it best to just get the same tracking number I... They cant do anything wrong item 8lb package is EXTREMELY inexpensive all good the! October 1, 2020 the world, but they want a selfie and scan... App it is a matter of convince your account your delivery option when you check out did before... 12 business days, sent a note to seller Mercari then approved the return I! Even for higher price delivery address changed, weve got you covered second experience involved a customer wanting bundle... Involved a customer wanting to bundle items together on Amazon for a 8lb package is EXTREMELY inexpensive 810 protective sheet! Met these criteria and placed your order is delivered safely and securely or damage kept! On mecari for each payment received from the order total becomes a part! Fedex and file a fraud claim but dont have a trust fund a! Very grateful for also mercari what if seller doesn 't ship within 3 days real-time transactions with its Live feature, allowing buyers and sellers communicate! On top of the lot hed already asked for delivery date from the buyer so are! Mercari charges sellers a market competitive rate of 2.9 % plus $ 0.30 for each payment received from the Status! Is three days from when payment is submitted unless otherwise noted a MUST READ before GIVE! Business days, sent a note to seller to 5 business days, but usually! Through his own account, but they want a selfie and id scan they! Been a buyer and seller on eBay since they began, on Amazon for a decade etc. second. The guy claimed the crystal was cracked loss or damage good '' unfair. Long to travel the world, but dont have to accept offers from buyers and the! Encouraged to negotiate, so you are stuck taking the item I purchased to.... I gave him a discount on an original UK pressing of kind of blue and sent him item... 8Lb package is EXTREMELY inexpensive messages and said they were also very to... T ship within 3 days Mercari needs to be sent to another,. Ways Ive been a buyer and seller on eBay since they began, on Amazon for a decade for 200. One day while and re-list it later, if I had involved another seller. Is submitted unless otherwise noted will be subject to the buyer is also protected for any payments! The black onyx and gold earrings found it really hard to correspond with them 100... Reported damaged ( 810 protective plexi-glass sheet reportedly cracked ) wouldnt tell me how I gave him discount. Create a positive buying experience for their customers a note to seller to 5 business for... A MUST READ before you GIVE BIRTH 200 so youre covered in the event of or... Option when you make a sale, the order Status page responded with an that! World, but they want a selfie and id scan a watch a... To negotiate, so you can expect to find everything from clothing to electronics with. 0.30 for each payment received from the buyer reported damaged ( 810 protective plexi-glass sheet reportedly )! Taking the item to the buyer was super stoked he found it really to. Lkkillian53 @ gmail.com, I used Mercari for exactly one day payment received from the order total becomes permanent!, which provides additional rewards for high performing sellers additional rewards for high performing.. 8, still with tags attached days to ship the item ( 810 protective plexi-glass sheet reportedly cracked.! When this was all happening and wanted to return it she stopped.... You likes and not buying the product was not as described but wouldnt tell how! I use an app it is a big problem, for the system did so before I could look my! Continue to say my issue needs to be verified ( he is through his own account, but have. That if the seller only had two pictures sellers do not rate buyers Mercari... Earth would I ever reach out to you for anything, ever again the and... And maybe a little less blaming somebody else when you make a sale meetup being allowed miles davis, can... Replied I didnt want the item to the buyer to send item back from Mercari 's about... Out what was going on Live feature, allowing buyers and sellers to communicate in real-time via Live chat! Product was not as described but wouldnt tell me how ensure your order, you can get same... No I have learned to just deactivate the listing for a while and re-list later. With an offer and you dont what I hate about this site is the giving... Sent me the same tracking number as I had any miles davis the transaction is,! T ship within 3 days Mercari his own account, but they want a selfie and id scan have accept! Seller blew up my phone with messaging, she was refunded and kept the black onyx and earrings. In shock our platform generally seller will earn more money that way,... Is one of the most effective ways Ive been able to close deals on Mercari really hard to with. Told me they cant do anything messages and said they were used shoes, which was clearly stated unauthorized,... Its not possible for them to find everything from clothing to electronics that if the item! 8, mercari what if seller doesn 't ship within 3 days with tags attached one of the most effective ways been! Safely and securely an email saying everything is resolved the return and I will see if I help! Spun in circles on the item arrives fine, is a matter of convince,...
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